Delayed SMS's in Nigeria
Update - Update:

There seems to be an issue with the network of Nigerian Mobile carriers, which may cause customers to experience delays with SMS's.

Unfortunately, this is outside of our control, and we will continue to monitor the situation.

We apprecaite your understanding in this matter.
Jul 10, 2025 - 09:13 UTC
Identified - We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria.

Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP.

We appreciate your understanding in this matter.
Jun 27, 2025 - 08:54 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Investigating - The 27th of June 2025, Friday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 30th of June 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

27hb Jun 2025, Jumaat ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 30hb Jun 2025.
Jun 26, 2025 - 02:56 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Jul 15, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 16th of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 16hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:54 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 17, 2025 16:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 18 July 2025 1.00 a.m. - 5.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 18 Julai 2025 1.00 a.m. - 5.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jun 26, 2025 - 04:23 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 20, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 21st of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 21hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:57 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 22, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 23rd of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 23hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:58 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 25, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 26th of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 26hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 04:00 UTC
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Jul 14, 2025

No incidents reported today.

Jul 13, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Jul 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 14th of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 14hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jul 3, 03:53 UTC
Jul 12, 2025
Delayed withdrawals in Nigeria
Resolved - Processing times for withdrawals are no longer delayed.

Thank you for your patience.
Jul 12, 13:20 UTC
Monitoring - The backlog of withdrawals has been successfully cleared. All withdrawal transactions are now being processed.

We continue to actively monitor the situation and are in close contact with our payment provider to ensure the ongoing stability of our services.

Thank you for your patience and understanding.
Jul 11, 17:39 UTC
Identified - We are experiencing delayed withdrawals due to intermittent downtime with our payment provider.

We are in contact with them and working to resolve this as quickly as possible.

We will provide updates as soon as possible.
Jul 11, 13:46 UTC
Jul 11, 2025
Jul 10, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Jul 10, 19:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 11 July 2025 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 11 Julai 2025 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jun 26, 04:21 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Matic to stop trading in Indonesia
Resolved - This incident has been resolved.
Jul 8, 13:29 UTC
Update - All transactions(buy, sell, send, receive) related to MATIC have been suspended as it is currently going through rebranding to POL. We are currently working on this issue and we apologise for the inconvenienced caused.
Jul 8, 07:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 07:29 UTC
Investigating - All transactions(buy, sell, send, receive) related to MATIC have been suspended as it is currently going through rebranding. We are currently working on this issue and we apologise for the inconvenienced caused.
Jul 8, 07:29 UTC
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Delayed Deposits in Nigeria
Resolved - We are no longer seeing any delays with deposits.

Deposits should be working as normal.

Thank you for your understanding in this matter.
Jul 4, 06:52 UTC
Identified - We have identified an issue currently causing delays with deposits.

Unfortunately, this issue is on our payment providers' side; we are working with them to try and solve this as quickly as possible.

We appreciate your understanding in this matter.

Updates to follow.
Jul 3, 21:09 UTC
Jul 3, 2025
Scheduled Maintenance affecting withdrawals in South Africa
Resolved - The maintenance has been successfully completed.

All withdrawal methods should be working as per normal.

Thank you for your patience and understanding in this matter.
Jul 3, 20:55 UTC
Identified - Please be advised that we will be conducting planned maintenance on our bank account verification system for South African withdrawals.

You may experience delays or not be able to make withdrawals during this maintenance downtime.

Date: 2024-07-03

Time: 21:00 (UTC +2)

We apologise for the inconvenience this may cause and will post an update once the maintenance has been completed.

Thanks for your understanding.
Jul 3, 06:38 UTC
Delayed Deposits in Nigeria
Resolved - Deposits should be working as normal with no errors or delays.

We appreciate your understanding in this matter.
Jul 3, 06:27 UTC
Identified - We have identified an issue currently causing delays with deposits.

Unfortunately, this issue is on our payment providers' side, we are working with them to try and solve this as quickly as possible.

We appreciate your understanding in this matter.

Updates to follow.
Jul 2, 18:44 UTC
Jul 2, 2025
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

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