Luno Status

Sends and receives are delayed for Cardano(ADA)

Update - Update:

We have identified that a third-party issue is causing sends and receives to be delayed for Cardano (ADA).

We are continuing to work on this as a matter of priority.

Updates to follow.
Jan 14, 2025 - 19:43 UTC

Identified - We have identified an issue that has caused Cardano(ADA) sends and receives to be delayed.

Sending and receiving Cardano may take longer than usual.

Our team is currently working on this as a priority.

Updates to follow.
Jan 14, 2025 - 16:08 UTC

Unable to send AVAX on iOS

Monitoring - An App Store update is available which resolves this issue, thanks for your patience.
Jan 10, 2025 - 08:33 UTC

Update - An app update has been submitted to the App Store and is waiting for Apple approval, once available customers affected by this issue can update to the latest version.
Jan 08, 2025 - 12:37 UTC

Update - Upon further review this only affects customer initiated an AVAX send from the Home Screen on the iOS app. Going to Wallets and initiated the send from there still works and remains a work around, along with using Luno on Web.

We're rolling out an app update shortly to address the issue.
Jan 07, 2025 - 11:31 UTC

Identified - Customers on iOS using version 8.70.0 and above may be unable to send AVAX, using luno.com on Web remains a viable work around.

Our team are working on resolve the issue.
Jan 06, 2025 - 14:59 UTC

Please use FPX or Touch 'n Go to deposit in Malaysia

Identified - Customers unable to use bank transfer deposit option at the moment.

You can make use of our other deposit methods such as FPX and Touch n Go (Please ensure it’s from a bank account in your own name)

You can learn more on how to make an instant transfer with FPX and Touch n Go eWallet (https://www.luno.com/help/articles/1000168397)

We apologise for any inconvenience caused and thank you for your understanding.
Nov 27, 2024 - 04:03 UTC

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Jan 15, 2025 15:45-18:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 16th of January 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 16hb Januari 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jan 14, 2025 - 06:32 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jan 17, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18th of January 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18hb Januari 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jan 14, 2025 - 06:34 UTC

System Metrics Month Week Day

API uptime

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API response time

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Luno.com uptime

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Past Incidents

Jan 15, 2025

No incidents reported today.

Jan 14, 2025

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Jan 14, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 15th of January 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 15hb Januari 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jan 14, 06:31 UTC

Delayed deposits and withdrawals in Nigeria

Resolved - All deposits and withdrawals are currently being processed without any issues.

We apologise for any inconvenience this may have caused.
Jan 14, 13:39 UTC

Identified - We are currently experiencing intermittent delays with deposits & withdrawals via bank transfers due to issues with one of our third-party providers.

We are working closely with them to get this resolved.

We apologise for any inconvenience caused and appreciate your patience.
Jan 13, 08:54 UTC

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Unresolved incident: Unable to send AVAX on iOS.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Jan 8, 16:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 8th of January 2025 23:45 - 00.45

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 8hb Januari 2025 23:45 - 00.45

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jan 6, 07:43 UTC

Bundle Topups and Bundle Buys temporarily unavailable

Resolved - This has been fully resolved, thanks for your patience.
Jan 8, 06:21 UTC

Monitoring - After further review impact may be seen for customers in Malaysia and South Africa - a fix is going out to resolve this where we're already seeing positive results.

Apologies for any inconvenience caused.
Jan 7, 10:07 UTC

Identified - Customers trying to create new Topups on bundles will receive an error, if customers already have a topup setup that was done before 21:00 UTC on 3 January 2025 there is no impact.

Bundle Buys remain unaffected.
Jan 6, 13:35 UTC

Jan 7, 2025

Jan 6, 2025

GBP Withdrawals are delayed

Resolved - Issue has been resolved and no longer has any customer impact.
Jan 6, 08:46 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 6, 05:37 UTC

Investigating - There is an issue that is preventing GBP and EUR withdrawals and we are currently investigating.
Jan 4, 16:15 UTC

Delayed deposits in Nigeria

Resolved - A fix has been implemented and there are no longer delayed deposits via bank transfers.

We appreciate your patience and understanding in this matter.
Jan 6, 07:16 UTC

Identified - Customers may experience delays with deposits via bank transfer.

Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologise for any inconvenience this may cause.
Jan 6, 06:27 UTC

Jan 5, 2025

No incidents reported.

Jan 4, 2025

Jan 3, 2025

No incidents reported.

Jan 2, 2025

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Resolved - Withdrawal is now processed as usual.
Jan 2, 08:10 UTC

Investigating - Penarikan dana selama libur tahun baru
Selama libur tahun baru pada tanggal 1 Januari 2025, penarikan dana berikut akan diproses 24/7 seperti biasa:
- Penarikan ke bank BCA, BNI, BRI, CIMB, Mandiri dan Danamon di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah

Jika jumlah penarikan dana Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 2 Januari 2025.

Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur tahun baru.

--

Withdrawal schedule on public holiday in Indonesia
During the public holiday on 1 January 2025, these withdrawals will be processed as usual 24/7:
- Withdrawal to BCA, BNI, BRI, CIMB, Mandiri and Danamon under 10 billion rupiah
- Withdrawal to other banks under 250 million rupiah

If the withdrawal amount exceeds the limit above, please separate it into multiple transactions with smaller amounts. The withdrawal process will be back to normal on 2 January 2025.

Please note that deposits will be unaffected.
Dec 30, 04:52 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Resolved - Withdrawal is now processed as usual.
Jan 2, 08:09 UTC

Identified - Penarikan dana selama libur dan cuti bersama Natal.

Selama libur dan cuti bersama Natal pada tanggal 25 - 26 Desember 2024, penarikan dana berikut akan diproses 24/7 seperti biasa:
- Penarikan ke bank BCA, BNI, BRI, CIMB, Mandiri dan Danamon di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah

Jika jumlah penarikan dana Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 27 Desember 2024.

Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Natal.

--

Withdrawal schedule on public holiday in Indonesia

During the public holiday on 25 - 26 December 2024, these withdrawals will be processed as usual 24/7:
- Withdrawal to BCA, BNI, BRI, CIMB, Mandiri and Danamon under 10 billion rupiah
- Withdrawal to other banks under 250 million rupiah

If the withdrawal amount is greater than the limit above, please separate it into multiple transactions with smaller amounts. The withdrawal process will be back to normal on 27 December 2024.

Please note that deposits will be unaffected.
Dec 20, 10:52 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved - This incident has been resolved.
Jan 2, 01:37 UTC

Investigating - The 1st of January 2025 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of January 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

1hb Januari 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Januari 2025.
Dec 30, 04:55 UTC

Jan 1, 2025

No incidents reported.