Monitoring - The issue has been resolved. Some sends seem to be going through with a 30-45 minute delay, we're doing our best to minimize this delay as much as possible. Thanks for your patience.
Feb 03, 2023 - 17:24 UTC
Feb 03, 2023 - 17:24 UTC
Identified - We've identified another issue affecting new all new crypto sends, if you sent any BTC or ERC20 tokens after 18:29 UTC +2 you may see a send stuck in a processing state. We're working hard to get this resolved.
Feb 03, 2023 - 17:10 UTC
Feb 03, 2023 - 17:10 UTC
Monitoring - The backlog has started to come down. While the backlog is still being processed, sends will still be slower than usual. We're continuing to monitor congestion closely and we will provide further updates as soon as we notice substantial improvement.
Feb 03, 2023 - 14:47 UTC
Feb 03, 2023 - 14:47 UTC
Identified - We are working on getting a backlog of BTC send transactions processed, the cause has been identified and we are working on a resolution. Sends may take longer than normal to process.
Feb 03, 2023 - 13:35 UTC
Feb 03, 2023 - 13:35 UTC
Identified - The 6th of February is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 7th of February.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Feb 03, 2023 - 07:05 UTC
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Feb 03, 2023 - 07:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2023 - 15:47 UTC
Feb 02, 2023 - 15:47 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system.
You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Thursday, 2 February 2022 12.00 a.m. - 2.00 a.m.
Friday, 3 February 2022 12.00 a.m. - 2.00 a.m.
Saturday, 4 February 2022 12.00 a.m. - 4.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Thursday, 2 February 2022 12.00 a.m. - 2.00 a.m.
Friday, 3 February 2022 12.00 a.m. - 2.00 a.m.
Saturday, 4 February 2022 12.00 a.m. - 4.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
Identified - Please be advised that you might be receiving Luno SMSes labeled as "Likely-SCAM", with IMDA's Singapore SMS Sender ID Registry (SSIR) regime kicked off starting 31 Jan.
We apologise for any inconvenience caused, and we are working on resolving this as soon as possible.
Thanks for your understanding.
Feb 02, 2023 - 07:01 UTC
We apologise for any inconvenience caused, and we are working on resolving this as soon as possible.
Thanks for your understanding.
Feb 02, 2023 - 07:01 UTC