Monitoring - The fix is available in the app in App Store, please make sure that you're using 7.16.3 or above in order to link your Xfers account to Luno. We'll continue to monitor for any elevated errors.
Jun 20, 07:51 UTC
Update - A new fix has been published to the App Store which resolves linking an Xfers account to Luno. We hope to see this available to all iOS customers in Singapore within 24 hours.
Jun 18, 11:02 UTC
Update - The fix has been published to the App Store for iOS, the new version of the app is 7.16.2. Unfortunately this hasn't fixed everything, customers are able to link their Xfers account however get stuck at the end, seeing a loading screen. The Xfers account is linked but the app doesn't confirm that it is - we're working on another fix urgently.

Please make use of luno.com on web as a work around for now.
Jun 18, 06:53 UTC
Update - This has been fixed in Android, if Android customers still experience the issue please make sure that you're on the latest version of the app.

A fix has been published to the iOS App Store, this should be available as an update to customers within the next 48 hours.
Jun 17, 10:46 UTC
Identified - We've indented an issue affecting customers in Singapore trying to link Xfers to their Luno wallet. We're working on this as a priority and will have app updates pushed out to the relevant app stores soon.

Please make use of luno.com via your web browser as a work around. Updates to follow.
Jun 17, 10:19 UTC
Update - While we continue to have conversations with various parties in Nigeria, progress remains slow. As per our last update, customers in Nigeria are still able to store, trade and send cryptocurrency.

Unfortunately bank deposits and withdrawals remain unavailable.

We’ve put together some resources which are being updated as new information is made available. These are available via the links below:

https://www.luno.com/help/en/articles/11000101699
https://www.luno.com/blog/en/post/lunos-statement-on-the-central-bank-of-nigeria-circular
https://www.luno.com/blog/en/post/why-the-bitcoin-price-is-behaving-strangely-in-nigeria
Mar 19, 13:14 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 16:07 UTC
Update - In light of the recent circular from the Central Bank of Nigeria (CBN) advising financial institutions to close bank accounts held by cryptocurrency service providers, Luno has been forced to disable all Naira withdrawals and deposits.

We’re very sorry that we weren’t able to inform you of this in advance, but we did not receive the prior warning that we needed from our payment partners. If you’ve already requested a withdrawal, we unfortunately cannot guarantee that it will be processed. If it is not processed, it will be returned to your wallet.

Please be assured that your funds are completely safe and we are working hard to resolve this issue as quickly as possible. This is an ongoing situation, so please check the status page for updates. We’ll keep you informed of all incoming developments as soon as we receive further information.

There are two options you can take at this point:

1) Store and trade your cryptocurrency with Luno until the situation is resolved. You can continue to use all your account features as normal, with the exception of depositing and withdrawing Naira. If you’re concerned about the volatility of your cryptocurrency, you can move your cryptocurrency into USDC.
2) Send your cryptocurrency to a different wallet address. You can still send your cryptocurrency to wallets on other platforms. However, we would strongly recommend that you do not send your cryptocurrency to strangers offering to withdraw your cryptocurrency for you, as they may be trying to scam you.

Luno has always worked closely with regulators in Africa and all regions in which we operate, and will continue working with the CBN and others to find a solution. Nigeria’s regulators have taken a pragmatic and forward-looking approach to cryptocurrency in the past and we’re confident that this issue can be resolved quickly, so that Nigeria can continue to play a central role in the growth of cryptocurrency.
Feb 11, 15:46 UTC
Update - The situation with the Central Bank of Nigeria is ongoing and we are monitoring developments. We know that this will be very concerning for many of you, but rest assured that your funds are safe and Naira withdrawals are being processed.

We will update you as soon as we get news.
Feb 6, 09:13 UTC
Update - We understand that this is an uncertain time for our customers in Nigeria, rest assured we're doing everything in our power to ensure a positive outcome for everyone.

Most deposit methods remain unavailable for now, withdrawals are still being processed however may be delayed. Should that change we will update you the minute further information becomes available to us.
Feb 5, 22:35 UTC
Update - Deposits via Paystack are unavailable.
Feb 5, 19:55 UTC
Update - Unfortunately, due to the recent directive by the Nigerian Central Bank, Flutterwave deposits are also unavailable until further notice.
We'd like to take the time to thank our customer for the patience during this time.
Feb 5, 18:15 UTC
Identified - We've identified an issue with deposits via PayU in Nigeria, other deposit methods are functioning as normal for now however, due to news around regulations in the market, may not work.

All customer funds are safe.

Withdrawals are functioning however may take longer than usual to be processed.

This is a developing incident, updates to follow.
Feb 5, 16:38 UTC
Crypto sends and receives Operational
90 days ago
99.95 % uptime
Today
BTC Operational
90 days ago
99.99 % uptime
Today
BCH Operational
90 days ago
99.99 % uptime
Today
ETH Operational
90 days ago
99.91 % uptime
Today
XRP Operational
90 days ago
99.99 % uptime
Today
LTC Operational
90 days ago
99.99 % uptime
Today
USDC Operational
90 days ago
99.85 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
99.81 % uptime
Today
Support response times ? Operational
90 days ago
99.62 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Major Outage
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Nigeria Major Outage
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API uptime
Fetching
API response time
Fetching
Past Incidents
Jun 21, 2021
Resolved - This incident has been resolved.
Jun 21, 00:54 UTC
Identified - Upcoming scheduled maintenance notice

CBA have advised that they will be implementing changes on Saturday 19 June 2021 which requires a full outage and those changes will impact both deposits from CBA and withdrawals to CBA.

Impact: All NPP payments to CBA BSBs will be affected and not successful during this maintenance outage, however you should be able to deposit via Direct Entry.

Change Window
Start: 19 June 2021 @ 11:30 pm AEST
End: 20 June 2021 @ 06:30am AEST

Duration: 7 hours

NOTE: times are approximate from CBA and may vary if required activities complete sooner, or take longer. We will update as soon as the maintenance is completed.

Thank you for your understanding.
Jun 18, 11:42 UTC
Jun 20, 2021

Unresolved incident: Linking Xfers on Android and iOS in Singapore.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Jun 17, 2021
Resolved - This incident has been resolved.
Jun 17, 06:54 UTC
Identified - There may be temporary delays with UK withdrawals requested on 15/06/2021. We’re working with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Jun 15, 13:49 UTC
Resolved - This incident has been resolved.
Jun 17, 06:54 UTC
Identified - Withdrawals in South Africa will not be processed on 16/06/2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 17/06/2021

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 15, 13:52 UTC
Resolved - This incident has been resolved.
Jun 17, 06:35 UTC
Identified - Our service provider will be undergoing maintenance on Thursday, 17th June 2021 at 2:30AM - 3:30AM WIB time. Please avoid making deposits during this downtime.
Jun 14, 06:40 UTC
Jun 16, 2021
Resolved - All BCH transactions have returned to normal.

We thank you for your patience.
Jun 16, 13:35 UTC
Monitoring - BCH transactions are being processed successfully. We will monitor closely for any further issues.

Thanks for your patience.
Jun 16, 12:01 UTC
Identified - We have identified an issue causing BCH sends and receives to be delayed, our team is working on this as a priority.
Jun 16, 11:12 UTC
Resolved - We have resolved the issue and withdrawals should be processed during the next release.

You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Jun 16, 12:55 UTC
Identified - There will be temporary delays with processing Malaysia withdrawals on 16th June. We're investigating the issue and will come up with a fix soon.
Jun 16, 02:23 UTC
Resolved - We’re confident that this has now been resolved.

For those that were affected by this incident, it’s possible that our reply to you may have been lost. If you’re waiting to hear from us, we’d suggest that you mail us again.

We thank you for your patience.
Jun 16, 11:16 UTC
Update - We are continuing to work on a fix for this issue.
Jun 15, 08:29 UTC
Identified - We've identified an issue with Luno email delivery to anyone who uses email hosted by Microsoft.

As a result, you may not receive Luno emails such as buy, sell, or send confirmations, security alerts, customer support responses, or other notifications. If you're not receiving any emails from us, it's possible that it could be in your spam folder. It may also be quarantined by your email system. If that's the case, we'd suggest that you ask your systems administrator to release the emails.

We're working on getting Microsoft to fix this error as soon as possible.

We appreciate you bearing with us.
Jun 15, 08:20 UTC
Jun 15, 2021
Jun 14, 2021
Resolved - This incident has been resolved.
Jun 14, 09:50 UTC
Monitoring - The issue with trades and orders not showing has been resolved.

You will need to update the Luno app to the latest version from the play store in order to view trades and orders.

Thank you for your patience.
Jun 11, 13:43 UTC
Update - We are continuing to work on a fix for trades and orders not showing on Android devices.

We appreciate your patience.
Jun 10, 08:26 UTC
Identified - We have identified an issue with trades and orders on the Exchange on Android.

You may experience a blank screen when trying to view your trades or orders on the Exchange. Our team is aware and are working on a fix for this.

Trades and orders are still visible on web.
Jun 9, 06:47 UTC
Resolved - This incident has been resolved.
Jun 14, 04:20 UTC
Monitoring - Please note that there is an update to our service provider maintenance schedule. The updated time will be on Saturday, 12th June 2021 at 11:00AM - 4:00AM WIB time. Please avoid making deposits during this time.
Jun 11, 09:53 UTC
Identified - Our service provider will be undergoing maintenance work on Saturday, 12th June 2021 at 12:00AM - 3:00AM WIB time. Please avoid making deposits during this downtime.
Jun 11, 06:22 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 08:10 UTC
Identified - Withdrawals in Uganda will not be processed on 09/06/2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 10/06/2021

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 9, 06:19 UTC
Jun 9, 2021
Jun 8, 2021
Resolved - This incident has been resolved.
Jun 8, 11:02 UTC
Identified - Withdrawals in Malaysia will not be processed on 7th June 2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 8th June 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 4, 14:29 UTC
Jun 7, 2021

No incidents reported.