Identified - The 18.04.2025 and 21.04.2025 is a public holiday, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 22.04.2025
Please note that this only applies to Fiat withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 17, 2025 - 11:52 UTC
Please note that this only applies to Fiat withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 17, 2025 - 11:52 UTC
Update - The ability to scan QR codes in the Luno app remains unavailable for both Android and iOS. We are diligently working to resolve this issue and restore functionality as soon as possible
In the meantime, please use the following alternatives:
Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow.
Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send
We apologise for the inconvenience caused and we thank you for your continued patience.
Apr 03, 2025 - 15:03 UTC
In the meantime, please use the following alternatives:
Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow.
Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send
We apologise for the inconvenience caused and we thank you for your continued patience.
Apr 03, 2025 - 15:03 UTC
Identified - Customers going through the send flow on Android and iOS are unable to scan QR codes which would automatically fill in the address, amount and other information.
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 01, 2025 - 09:25 UTC
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 01, 2025 - 09:25 UTC
Identified - We’re currently doing maintenance on our wallet configuration for ADA, during this period the ability to perform sends, create receive addresses and stake new funds will be disabled. Buying, selling, unstaking and receiving staking rewards will remain unaffected.
We aim to resolve this as soon as possible.
Apr 11, 2025 - 14:08 UTC
We aim to resolve this as soon as possible.
Apr 11, 2025 - 14:08 UTC
Update - We want to update you regarding the ongoing deposit delays. We are working diligently with our third-party provider to explore alternative solutions while they continue to address the issues on their end.
Please note that these delays are beyond our control, and we are doing everything we can to ensure a resolution as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.
Apr 08, 2025 - 08:32 UTC
Please note that these delays are beyond our control, and we are doing everything we can to ensure a resolution as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.
Apr 08, 2025 - 08:32 UTC
Identified - Customers may experience issues with deposits due to slow account verification.
Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Apr 01, 2025 - 19:41 UTC
Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Apr 01, 2025 - 19:41 UTC
Scheduled Maintenance
Scheduled Maintenance Apr 22, 2025 08:00-09:00 UTC
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule:
Date: 22 April 2025
Time: 08:00 to 09:00 UTC
Impact on Service:
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary:
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Posted on Apr 17, 2025 - 07:37 UTC
Schedule:
Date: 22 April 2025
Time: 08:00 to 09:00 UTC
Impact on Service:
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary:
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Posted on Apr 17, 2025 - 07:37 UTC