Ethereum Network Delays
Identified - We are currently experiencing delayed withdrawals for ETH, USDT, and other ERC-20 tokens due to network congestion on the Ethereum blockchain. As a result, outbound transactions are remaining in a pending state longer than expected.

While external network conditions are outside of our direct control, our team is closely monitoring the situation and will provide updates as congestion clears.
Oct 30, 2026 - 00:19 UTC
Delayed AVAX Staking payouts
Identified - Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts.

This is due to the following: AVAX validators for staking have renewal periods which is every three months.

During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.

Customers can expect to receive rewards less frequently for the next 3 weeks.

We appreciate your understanding in this matter.
Oct 22, 2026 - 07:49 UTC
Fiat Deposits and Withdrawals Unavailable in Kenya
Identified - Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.

What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.

What's still working:
Cryptocurrency sends to external wallets

What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.

We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Sep 30, 2026 - 09:51 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching

Oct 30, 2026

Unresolved incident: Ethereum Network Delays.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 28 October 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 28 Oktober 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 27, 00:55 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Resolved - Withdrawals are now being processed as scheduled. Thank you.
Oct 27, 00:48 UTC
Identified - The 26th of October 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 27th of October 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

26hb Oktober 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 27hb Oktober 2026.
Oct 23, 08:50 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Stale market data on public API
Resolved - The issue affecting market data updates on our public /1/ticker API endpoint for UGX, KES, and IDR markets has been successfully resolved.

We apologise for any inconvenience this may have caused and appreciate your patience while our team worked to implement a fix.
Oct 23, 17:40 UTC
Identified - We have identified an issue where our public /1/ticker API endpoint is returning stale market data for UGX, KES, and IDR markets.

API traders using these specific pairs may notice that data is not updating. All other markets remain unaffected and are operating normally.

Our team is actively working to resolve this and we will provide further updates as we work towards a resolution.
Oct 23, 14:31 UTC

Oct 22, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 23 October 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 23 Oktober 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 22, 01:24 UTC
Planned Maintenance on NGN transfer services for Nigeria
Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:00 UTC
Scheduled - Please note that our banking partner will perform planned maintenance on the NGN Transfer services.

During this period, Nigerian customers may experience the following:

Delays/ intermittent errors with deposits and withdrawals
Intermittent errors when attempting to add a bank account to your Luno account

This maintenance will take place on the following:
Date: Thursday, October 22, 2026
Time: 21:00 – 11:00 PM UTC
Duration: 2 hours

Thanks for your understanding.
Oct 22, 12:22 UTC
Instant Buy not available in South Africa
Resolved - Instant buy has been restored and is working.

This service is working as expected.

We appreciate your understanding in this matter.
Oct 22, 14:18 UTC
Identified - We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.

Customers can still use instant deposit and EFT options to buy cryptocurrency.

We are working on this as a priority
Aug 31, 14:03 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Delayed Account Verification In Indonesia
Resolved - The verification service is now back up. Issue has been resolved.

We apologise for any inconvenience caused.
Oct 20, 12:40 UTC
Identified - We are experiencing delays with account verifications for customers in Indonesia. We are working with our service provider to resolve the issue as a priority

We apologise for any inconvenience and will provide an update as soon as possible.
Oct 16, 14:30 UTC
Userstream updates might be delayed
Resolved - The service is working as normal

Thank you for your patience and understanding.
Oct 20, 06:34 UTC
Identified - We have identified an issue affecting Luno customers using Luno's API.

Customers who use the API via the user stream might experience delayed updates.

Our Team is aware of the issue, and we are working to resolve it ASAP
Oct 19, 14:33 UTC

Oct 19, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 20 October 2026 2.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 20 Oktober 2026 2.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 16, 13:15 UTC

Oct 18, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 19 October 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 19 Oktober 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 16, 13:03 UTC
Scheduled Maintenance: Luno Exchange & Instant Buy & Sell Maintenance Period
Resolved - We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal.

We appreciate your understanding and patience.
Oct 18, 11:15 UTC
Monitoring - The scheduled maintenance has been completed. All systems are now fully operational. We appreciate your patience during this time.
Oct 18, 09:32 UTC
Identified - Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.

Maintenance Schedule
Start Date/Time: Oct 18, 2026 9:00 AM UTC
End Date/Time: Oct 18, 2026 10:00 AM UTC
Estimated Duration: 1 hour

During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.

Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
- All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
- Existing open orders will remain in the order book - they will not be cancelled.
- No new trades will be executed during this period.

Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
- Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
- Instant buy and sell of crypto-crypto pairs will remain unaffected.
- Luno Pay may experience degraded performance or delays.

What Still Works
Although some functions may experience degraded performance during the migration:
- You can still access your account, view balances, and review transaction history.
- Deposits and withdrawals (fiat and crypto) remain available.
- Staking and unstaking continue to work.
- Wallet balance and transaction updates may be slightly delayed.

What You Need to Do
- Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
- Consider completing any critical transactions before or after the maintenance period.
- Monitor our status page for real-time updates on the maintenance progress.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Thank you for your continued trust and support.
Oct 15, 14:55 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Scheduled Maintenance: Withdrawals for Select Indonesian Banks
Completed - The scheduled maintenance has been completed.
Oct 16, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 13:45 UTC
Scheduled - Impacted Service: Withdrawals

Maintenance Window: 16 October 2026, 23:45 WIB – 17 October 2026, 01:15 WIB

What You Need to Know:
Our payment gateway partner is performing scheduled system maintenance. Luno platform remains fully operational

Temporarily Unavailable:
- Withdrawals to banks other than Danamon, Mandiri, BCA, BNI and CIMB Niaga cannot be processed during this period.

- Bank Account Verification (including legacy API's Account Validation, and BI SNAP API's External Account inquiry function).

Post-Maintenance Recovery: Minor delays in processing may occur shortly after 17 October, 01:15 WIB, while our payment gateway partner gradually recovers to full capacity.

Thank you for your understanding.

__


Layanan Terdampak: Penarikan (Withdrawal)

Jadwal Pemeliharaan: 16 Oktober 2026, 23:45 WIB – 17 Oktober 2026, 01:15 WIB

Hal yang Perlu Anda Ketahui:
Mitra Payment Gateway kami sedang melakukan pemeliharaan sistem terjadwal. Sistem Luno tetap berjalan normal
Terdampak Sementara: Penarikan dana (withdrawal) selain ke bank Danamon, Mandiri, BCA, BNI, BRI, dan CIMB Niaga tidak dapat dilakukan selama pemeliharaan berlangsung.
Pemulihan Pasca-Pemeliharaan: Keterlambatan singkat mungkin terjadi sesaat setelah pemeliharaan selesai pada 17 Oktober pukul 01:15 WIB karena jaringan mitra payment gateway kami memerlukan waktu untuk pulih secara bertahap ke kapasitas normal.

Terima kasih atas pengertian Anda.
Oct 16, 13:42 UTC
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