Monitoring - A fix has been implemented and previously stuck sends have now been successfully processed. We will continue monitoring the system.
Please note that some transactions may still experience slight delays depending on current Ethereum network gas fees and congestion.
Sep 28, 2026 - 20:19 UTC
Please note that some transactions may still experience slight delays depending on current Ethereum network gas fees and congestion.
Sep 28, 2026 - 20:19 UTC
Update - We have identified that this issue extends beyond USDT and is affecting withdrawals for all ETH-based coins. Customers may experience longer than usual processing times when attempting to withdraw ETH and any ERC-20 tokens.
Our team continues to work on resolving this as a priority.
Sep 28, 2026 - 16:49 UTC
Our team continues to work on resolving this as a priority.
Sep 28, 2026 - 16:49 UTC
Identified - We have identified an issue affecting sends for USDT on the Ethereum (ETH) network.
Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency.
Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.
Sep 28, 2026 - 16:14 UTC
Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency.
Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.
Sep 28, 2026 - 16:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2026 - 11:00 UTC
Sep 28, 2026 - 11:00 UTC
Scheduled - Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Sep 30, 2026 9:00 AM UTC
End Date/Time: Sep 30, 2026 10:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
Sep 28, 2026 11:00 - Sep 30, 2026 11:00 UTC
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Sep 30, 2026 9:00 AM UTC
End Date/Time: Sep 30, 2026 10:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
Sep 28, 2026 11:00 - Sep 30, 2026 11:00 UTC
Update - Update: Fiat withdrawals restored for Kenyan customers
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
Sep 15, 2026 - 14:13 UTC
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
Sep 15, 2026 - 14:13 UTC
Update - We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
Jun 24, 2026 - 15:08 UTC
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
Jun 24, 2026 - 15:08 UTC
Update - Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
Jun 10, 2026 - 11:50 UTC
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
Jun 10, 2026 - 11:50 UTC
Update - Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
Jun 05, 2026 - 06:58 UTC
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
Jun 05, 2026 - 06:58 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 2026 - 08:32 UTC
We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 2026 - 08:32 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Identified - We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Aug 31, 2026 - 14:03 UTC
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Aug 31, 2026 - 14:03 UTC
Luno
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance