Monitoring - Withdrawals are being processed however some delays may still occur, please check back in the app later. We're doing our best to process all withdrawals are quickly and efficiently as possible.
Dec 3, 12:12 UTC
Identified - We are still experiencing some issues with processing withdrawals in Nigeria and we are working on an expedited resolution. Affected customers may see delays when attempting to process withdrawals. For customers that cannot submit a withdrawal request, please check the app later and try again. We apologize for the inconvenience caused.
Nov 30, 06:41 UTC
Investigating - Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page as soon as we have an update

Sincerely sorry about any inconvenience caused.
Nov 26, 10:23 UTC
Crypto sends and receives Operational
90 days ago
100.0 % uptime
Today
BTC Operational
90 days ago
100.0 % uptime
Today
BCH Operational
90 days ago
100.0 % uptime
Today
ETH Operational
90 days ago
100.0 % uptime
Today
XRP Operational
90 days ago
100.0 % uptime
Today
LTC Operational
90 days ago
100.0 % uptime
Today
USDC Operational
90 days ago
100.0 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
99.99 % uptime
Today
Support response times ? Operational
90 days ago
100.0 % uptime
Today
Account verification Operational
90 days ago
99.99 % uptime
Today
Bank deposits and withdrawals Operational
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021

Unresolved incident: Slow voucher withdrawals in Nigeria.

Dec 2, 2021
Resolved - The issues causing delays in Nigerian deposits has been fixed.

Thank you for your patience.
Dec 2, 06:08 UTC
Monitoring - A fix has been implemented and deposits in Nigeria are proceeding as normal.
We will continue to monitor closely.

Thank you for your patience.
Dec 1, 14:16 UTC
Investigating - Some customers may experience delays in deposits in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a deposit please try again in a few hours.

We'll update this status page as soon as we have an update.

Sincerely sorry about any inconvenience caused.
Dec 1, 09:20 UTC
Dec 1, 2021
Nov 30, 2021
Nov 29, 2021
Resolved - Sends have returned to normal.
Nov 29, 22:04 UTC
Identified - The issue has been identified, new sends will process without a delay - we're working on the small backlog of sends at the moment. Thanks for your patience.
Nov 29, 20:26 UTC
Investigating - We're investigating a small spike in XRP and LTC sends, some customers may see sends take longer than usual to clear. Receive transactions are unaffected. We're investigating.
Nov 29, 20:04 UTC
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Nov 25, 2021
Resolved - Withdrawals are being processed as normal, thanks for your patience.
Nov 25, 07:21 UTC
Identified - Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page the minute anything changes.

Sincerely sorry about any inconvenience caused.
Nov 24, 14:07 UTC
Nov 24, 2021
Resolved - The issue has been resolved and LTC sends have returned to normal.
Nov 24, 17:36 UTC
Investigating - We are investigating an issue causing a delay in LTC sends.

We're hoping to see this resolved soon and are working on this as a priority.
Nov 24, 09:12 UTC
Resolved - We have resolved the issue and the Help Centre is now functioning as normal.
Nov 24, 14:30 UTC
Identified - We have identified an issue with our Help Centre which is currently unavailable.

Our team is investigating and working on a fix as a priority.
Nov 24, 14:24 UTC
Nov 23, 2021
Resolved - Our verification partner has fixed the issue, we have managed to process all the affected and delayed account verification requests.
Nov 23, 09:17 UTC
Investigating - We have identified an issue with one of our account verification partners which is causing a delay with verifying a few selected customers. They are working on fixing the issue to restore full service shortly. The majority of our verification is still ongoing without interruption.
Nov 22, 11:12 UTC
Nov 22, 2021
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.