Luno Status

Planned maintenance on FPX instant deposit system in Malaysia

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 2024 - 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 24 October 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 24 Oktober 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 23, 2024 15:45-22:00 UTC

Bank transfer deposits unavailable for Capitec customers in South Africa

Monitoring - We are currently monitoring this issue.

Customers who use Capitec will not be able to deposit via EFT/Bank transfer.

The alternatives are:

Instant buys using cards are available
Instant deposits via Capitec pay
Depositing via EFT/Bank Transfer using a different bank

Withdrawals are unaffected.
Oct 22, 2024 - 11:09 UTC

Identified - We have confirmed with Capitec that deposits via bank transfer will not be available.

As an alternative, the following options are available

Instant buys using cards are available
Instant deposits via Capitecpay

Withdrawals remain unaffected as well as deposits via bank transfer from other banks

We appreciate your patience and understanding in this matter.
Oct 16, 2024 - 13:10 UTC

Investigating - Today, Capitec announced its decision to withdraw services from cryptocurrency platforms in South Africa, including Luno, effective 16 October 2024.

This means Capitec bank customers attempting deposits via EFT/Bank transfer will receive an error from their banking app.

Our team is working hard to get more information.
Oct 16, 2024 - 10:54 UTC

OTP SMS issues in Malaysia

Investigating - We are investigating an issue where some customers may not receive OTP SMS's when they attempt to sign in to the Luno app.

We are looking into this as a matter of priority and will provide updates as soon as they become available.
Oct 22, 2024 - 06:30 UTC

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Oct 25, 2024 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 26 October 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 26 Oktober 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Oct 18, 2024 - 03:52 UTC

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Past Incidents

Oct 23, 2024

Unresolved incident: Planned maintenance on FPX instant deposit system in Malaysia.

Oct 22, 2024

Unresolved incidents: OTP SMS issues in Malaysia, Bank transfer deposits unavailable for Capitec customers in South Africa.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Oct 20, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 21 October 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 21 Oktober 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 18, 03:49 UTC

Delayed account verification in South Africa

Resolved - Scheduled maintenance has been completed and account verifications are being processed as expected.

Thank you for your patience.
Oct 20, 09:25 UTC

Identified - Our verification service provider will be undergoing scheduled maintenance.

During this time, account verifications may be delayed. Once the maintenance has been completed, they will resume as normal.

Schedule

Date: 19-10-2024
Time: 17:00 to 22:00 (UTC +2)

We appreciate your understanding in this matter.
Oct 18, 06:56 UTC

Oct 19, 2024

Delayed Withdrawals In Nigeria

Resolved - Our payment provider has resolved the issue, and withdrawals are no longer delayed.

Thank you for your understanding and patience.
Oct 19, 05:06 UTC

Identified - Customers may see slower than normal processing times when withdrawing NGN due to an issue with our payment provider.

We appreciate your understanding in this matter.
Oct 18, 11:53 UTC

Oct 18, 2024

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Capitec account linking issue in South Africa

Resolved - This incident has been fully resolved. Capitec account linking is now fully operational.
Oct 16, 19:15 UTC

Monitoring - Our third-party payment provider has confirmed that the issue has been resolved. Capitec account linking is now functioning normally.

We will continue to monitor.
Oct 16, 12:52 UTC

Investigating - Our third-party payment provider is currently experiencing issues, which may result in errors for customers attempting to make deposits via Capitec Pay.

We are actively working with the provider to resolve this issue and will provide updates as soon as possible.
Oct 16, 11:57 UTC

Android and iOS app connectivity in Nigeria

Resolved - We'll continue to monitor connectivity in the iOS and Android apps, this issue has been resolved.
Oct 16, 13:57 UTC

Update - Both the iOS and Android apps are available in the App and Play Stores for download - this will resolve any connectivity issues customers have in Nigeria.

Thanks again for your patience.
Oct 10, 06:37 UTC

Update - We're having some delays getting an updated version onto the App Store - customers making use of an iOS device may still need to make use of the web interface.

An updated version for Android is on the Play Store ready for download.
Oct 9, 11:37 UTC

Monitoring - The issue has been resolved, please make sure you update to the latest app version available on the App and Play Stores.
Web remains available as a temporary work around should app updates be delayed for your device.
Oct 8, 18:05 UTC

Identified - We've found the issue and are working on a fix, an app update may be required - we'll confirm shortly.
Oct 8, 12:52 UTC

Investigating - We're investigating an increase in reports from Nigeria where customers may be unable to use the Android and iOS apps. Using luno.com on web remains a valid work around.

Updates to follow.
Oct 8, 11:20 UTC

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Slow account verification in Indonesia

Resolved - No further delays since our last update, we'll continue to monitor closely.
Oct 14, 06:10 UTC

Monitoring - While verification times have normalised further delays may occur over the weekend, we're keeping a close eye on the situation.
Oct 11, 19:13 UTC

Identified - We're seeing slower than normal account verification times in Indonesia due to downtime/service degredation with a third party.
Oct 11, 16:35 UTC

Delayed account verification

Resolved - No further delays since our last update, thanks for your patience.
Oct 14, 06:09 UTC

Monitoring - Account verification times have returned to normal, we're monitoring over the next few hours.
Oct 12, 18:18 UTC

Identified - We've identified the issue and are progressing towards a fix.
Oct 12, 18:08 UTC

Investigating - We're noticed a slower than normal response for account verification in all regions, we're investigating the cause.
Oct 12, 17:47 UTC

Oct 13, 2024

No incidents reported.

Oct 12, 2024

Oct 11, 2024

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Oct 11, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Saturday, 12 October 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 12 Oktober2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Sep 27, 03:37 UTC

Delayed Withdrawals In Nigeria

Resolved - Our payment provider has resolved the issue, and withdrawals are no longer delayed.

Thank you for your understanding and patience.
Oct 11, 07:50 UTC

Identified - Customers may see slower than normal processing times when withdrawing NGN due to an issue with our payment provider.

This is impacting both bank transfers and voucher withdrawals.

We appreciate your understanding in this matter.
Oct 10, 10:41 UTC

Oct 10, 2024

Oct 9, 2024

Delayed account verifications in South Africa

Resolved - This has been resolved and account verifications are being processed as normal.
Oct 9, 09:56 UTC

Identified - We have identified an issue with one of our third-party providers that may be causing account verifications in South Africa to be delayed.

We are working closely with them to get this resolved.
Oct 8, 09:49 UTC