Luno Status

Ethereum Gray Glacier update

Monitoring - The fork has taken place, all systems are working as normal. We're monitoring for any anomalies.
Jun 30, 11:05 UTC

Identified - Ethereum is undergoing the Gray Glacier fork at block 15,050,000, which is expected to occur on Wednesday 29 June 2022. The date may change due to variable block times. A countdown to the fork can be seen for your timezone on https://etherscan.io/block/countdown/15050000

While we don't expect any disruptions to the Ethereum network during this time, send and receive transactions for ETH, USDC, LINK and UNI may be slow. Send fees may fluctuate due to network activity during this time.

Luno customers do not need to take any action during this fork, we are prepared and aware of the fork.

We will post an update closer to the time of the fork.
Jun 27, 16:00 UTC

Uptime over the past 90 days. View historical uptime.

Crypto sends and receives Operational

90 days ago

100.0 % uptime

Today

BTC Operational

90 days ago

100.0 % uptime

Today

BCH Operational

90 days ago

100.0 % uptime

Today

ETH Operational

90 days ago

100.0 % uptime

Today

XRP Operational

90 days ago

100.0 % uptime

Today

LTC Operational

90 days ago

100.0 % uptime

Today

USDC Operational

90 days ago

100.0 % uptime

Today

Supported platforms Operational

90 days ago

100.0 % uptime

Today

Web Operational

90 days ago

100.0 % uptime

Today

Android app Operational

90 days ago

100.0 % uptime

Today

iOS app Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Help & account verification Operational

90 days ago

100.0 % uptime

Today

Support response times Operational

90 days ago

100.0 % uptime

Today

Account verification Operational

90 days ago

100.0 % uptime

Today

Bank deposits and withdrawals Operational

90 days ago

100.0 % uptime

Today

Australia Operational

Austria Operational

Belgium Operational

Bulgaria Operational

Croatia Operational

Cyprus Operational

Czechia Operational

Denmark Operational

Estonia Operational

France Operational

Greece Operational

Hungary Operational

Iceland Operational

Ireland Operational

Italy Operational

Latvia Operational

Liechtenstein Operational

Lithuania Operational

Luxembourg Operational

Malta Operational

Monaco Operational

Poland Operational

Portugal Operational

Romania Operational

San Marino Operational

Slovakia Operational

Slovenia Operational

Spain Operational

Sweden Operational

Switzerland Operational

Indonesia Operational

Malaysia Operational

Singapore Operational

South Africa Operational

Uganda Operational

Gibraltar Operational

Guernsey Operational

Isle of Man Operational

Jersey Operational

United Kingdom Operational

Zambia Operational

Nigeria Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

Fetching

Past Incidents

Jun 30, 2022

Exchange scheduled maintenance in Indonesia

Resolved - We can confirm that the maintenance was a success and all exchange services are working without issues. Thank you for being patient.
Jun 30, 09:11 UTC

Update - We can confirm that the delays are no longer affecting customers using the user stream WebSocket API. We will continue to monitor and provide updates as necessary.
Jun 28, 13:22 UTC

Update - We're experiencing a bit of delay in balance updates through the user stream for our customers using the user stream WebSocket API. Our engineers are investigating.
Jun 28, 13:11 UTC

Monitoring - We've resolved the issue where some orders were unable to be cancelled, we're continuing to monitor the overall Exchange performance. Thanks for your patience.
Jun 28, 09:33 UTC

Identified - Some customers have reported that they're unable to cancel orders, we're investigating.
Jun 28, 06:58 UTC

Monitoring - Fitur Exchange telah sepenuhnya aktif dan dapat menerima semua order. Terima kasih atas perhatiannya.

The Exchange has been fully re-enabled, accepting all orders. Thanks for your patience!
Jun 27, 21:45 UTC

Update - Pemeliharaan sistem selesai, namun saat ini fitur Exchange hanya dapat digunakan untuk order post-only.

Maintenance is complete, the Exchange has been re-enabled but only accepting post-only orders.
Jun 27, 20:28 UTC

Update - Team teknisi Luno sedang berupaya untuk mengaktifkan kembali order post-only. Kami mohon maaf atas keterlambatannya dan team akan memberikan update perubahannya segera.

Our engineers are working towards re-enabling the exchange for post-only orders. We apologize for the further delays and we will provide another update as soon as we have made progress
Jun 27, 19:37 UTC

Update - Pemulihan sistem memakan waktu lebih lama dari yang diperkirakan, maka dari itu fitur Exchange masih akan tetap offline untuk sementara waktu. Kami akan memberikan update ketika sistem memulih.

The maintenance is taking longer than expected, unfortunately, the Exchange will remain offline for a while longer. We’ll update you the minute that changes.
Jun 27, 15:59 UTC

Update - Maintenance is underway, the Exchange is now unavailable until further notice.

Pemeliharaan sistem sedang berlangsung, fitur Exchange tidak dapat diakses hingga pemberitahuan selanjutnya.
Jun 27, 10:45 UTC

Identified - Fitur Exchange di Indonesia tidak dapat diakses karena jadwal pemeliharaan sistem yang akan berlangsung mulai Senin 27 Juni 2022 pukul 17.00 WIB hingga 28 Juni 2022 pukul 01.00 WIB. Selama waktu tersebut, order tidak dapat diproses dan fitur Exchange mungkin tidak dapat diakses oleh semua pelanggan di Indonesia, namun order yang telah dipasang sebelumnya tidak dapat dibatalkan.

Fitur Exchange dapat kembali diakses hanya untuk order post-only mulai pukul 22.00 WIB dan akan dapat diakses kembali seperti biasa untuk semua jenis order mulai 28 Juni 2022 pukul 01.00 WIB. Pemberitahuan mungkin dapat berubah sewaktu-waktu selama masa pemeliharaan sistem berlangsung.

Deposit baik dari dan untuk dompet rupiah Anda akan tetap tersedia.

On Monday 27 June 2022, the Exchange will be unavailable in Indonesia for scheduled maintenance between 17:00 and 01:00 on 28 June 2022 WIB (Western Indonesian Time). During this time no orders will be processed and the Exchange may appear offline for all customers, existing orders will not be cancelled.

We’re aiming to have the Exchange available in post-only mode from 22:00 WIB, fully enabling it for all orders at 01:00 on 28 June 2022. We will update this notice should any of these times change during the maintenance window.

Deposits to and from your IDR wallet will remain available.
Jun 24, 12:24 UTC

FPX Service Interruption For iOS Users in Malaysia

Resolved - This incident has been resolved.

Please ensure that your app is updated to the latest version 8.11.2 (0) and you would be able to make a FPX deposit without any interruptions.

Thank you for your understanding.
Jun 30, 08:31 UTC

Investigating - We have identified that customers using the Luno app on iOS devices to make deposits may be faced with an error message after selecting their bank in the FPX deposit flow since 24th June 2022, 8pm onwards.

We would like to advise to use Luno on Web to make deposits in the meanwhile.

We are investigating this matter closely.

Thank you for your understanding.
Jun 27, 07:24 UTC

Bank transfer with Flutterwave disrupted in South Africa

Resolved - We can confirm that card deposits are being processed successfully. Thank you for being patient.
Jun 30, 08:13 UTC

Investigating - We are currently experiencing an issue with card payments via Flutterwave.

This service is currently unavailable. All other deposit methods are working as expected.
Jun 30, 02:35 UTC

Deposit and withdrawal creation issue in Nigeria

Resolved - We can confirm that this issue is resolved. All deposits and withdrawal vouchers are being created and redeemed successfully
Jun 30, 08:12 UTC

Identified - We are still seeing some unsuccessful deposit and withdrawal attempts. We are looking into the issue.
Jun 30, 05:33 UTC

Monitoring - We're starting to see successful voucher creation and redemption for both withdrawal and deposit attempts. We will continue to monitor and provide updates as necessary.
Jun 30, 03:18 UTC

Investigating - We are currently investigating an issue that is preventing our customers in Nigeria from creating successful deposits and withdrawals. We apologize for the negative experience and will update as soon as we have more information.
Jun 30, 02:39 UTC

Jun 29, 2022

Delayed deposit allocation for Flutterwave deposits in South Africa

Resolved - We can confirm that this issue is no longer affecting customers.
Jun 29, 18:56 UTC

Investigating - We are noticing some delays in allocating deposited funds to customers' wallets for deposits processed through Flutterwave. Our engineers are investigating the issue.
Jun 29, 13:49 UTC

Delayed SMS service for African regions

Resolved - This incident has been resolved and customers will no longer be affected.
Jun 29, 07:47 UTC

Monitoring - The impact is minimal and the majority of customers are not affected by the delays. We will continue to monitor and provide an update as soon as we have more correspondence.
Jun 28, 11:32 UTC

Investigating - Our service provider for SMS-related services is experiencing an outage. This may impact SMS delivery for our customers within Africa. We will provide an update as soon as we get more updates.
Jun 27, 22:13 UTC

Deposits and withdrawals service interruption in Australia

Resolved - Deposits and withdrawals are now being processed as scheduled.

Thank you for your patience.
Jun 29, 02:19 UTC

Identified - Our payments provider will be undergoing a service maintenance on 29th June 2022 between 01:00 AM - 01:45 AM AEST which may affect your deposits and withdrawals.

Appreciate if you could plan and make deposits before/after the following times:
29th June 2022 01:00 AM - 01:45 AM AEST

All services will resume to normal after the maintenance is complete.

Thank you for your understanding.
Jun 28, 06:26 UTC

Jun 28, 2022

Chatbot unavailable in South Africa

Resolved - Our chatbot is back up and running. All chats will be correctly routed to our agents with no delays. Thanks for your patience.
Jun 28, 16:34 UTC

Monitoring - There should be no delays experienced when customers attempt to make contact with us through live chat. We will continue to monitor and keep you updated. Thank you for your patience.
Jun 28, 14:52 UTC

Investigating - We are currently investigating an issue with our chatbot which may cause some delays in assigning chats to our agents in South Africa. Live chat is still available and working. Updates to follow.
Jun 28, 14:21 UTC

Jun 27, 2022

Delayed account verification in Nigeria

Resolved - Account verification has returned to normal and we anticipate all pending and new requests will be processed within the service level.
Jun 27, 09:12 UTC

Identified - We are continually processing account verification requests and expect to return to our normal processing times. A Slight delay is still to be expected and we will provide an update as soon as we have made more progress.
Jun 26, 17:54 UTC

Investigating - We are experiencing delays with account verification for new customers in Nigeria. Our service provider is currently experiencing an outage.

We apologise for any inconvenience and will provide an update as soon as possible.
Jun 25, 18:02 UTC

Deposits and withdrawals service interruption in Singapore

Resolved - The maintenance has been completed.

Deposits and withdrawals are now being processed as scheduled.

Thank you for your understanding.
Jun 27, 01:15 UTC

Identified - Our bank partner will be undergoing service maintenance on 26th June 2022 between 01:30 AM - 04:30 AM which may affect your deposits and withdrawals via bank transfer. During this downtime, please use StraitsX as an alternative if you encounter any issues. All services will resume to normal after the maintenance is complete. Thank you for your understanding.
Jun 24, 10:10 UTC

Planned maintenance on FPX instant deposit system in Malaysia

Resolved - The maintenance has been completed.

Thank you for your understanding.
Jun 27, 01:06 UTC

Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system as per below schedule.
You may not be able to make FPX instant deposits during this maintenance downtime.

Monday, 27 June 2022 12.00 a.m. to 4.00 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
Jun 24, 09:59 UTC

Jun 26, 2022

Jun 25, 2022

Bank transfer with Flutterwave disrupted in South Africa

Resolved - Card payments through Flutterwave are working again. Thank you for being patient while we worked to resolve the issue.
Jun 25, 07:28 UTC

Jun 24, 2022

Deposits creation issue in Nigeria

Resolved - The issue affecting delayed deposit vouchers in Nigeria has been resolved.

Thank you for your patience.
Jun 24, 16:58 UTC

Investigating - We are currently investigating an issue that is preventing our customers in Nigeria from creating successful deposits. We apologize for any inconvenience caused.
Jun 24, 13:55 UTC

ETH/USD pair currently unavailable in United States

Resolved - This issue has been resolved.
Jun 24, 00:53 UTC

Identified - We have identified an issue affecting the ETH/USD pair. This pair is currently unavailable.

We are looking into this as a matter of priority.
Jun 24, 00:10 UTC

Jun 23, 2022

Deposits and withdrawals service interruption in Australia

Resolved - Deposits and withdrawals are now being processed as scheduled.

Thank you for your understanding.
Jun 23, 02:11 UTC

Identified - Please be advised that our payments provider will be undergoing a service maintenance on 22nd June 2022 which may affect your deposits and withdrawals.

Appreciate if you could plan and make deposits before/after the following downtime:
Wednesday, 22nd June 2022 10.00-10.30pm AEST

All services will resume to normal after the maintenance is complete. We are very sorry for the inconvenience.

Thank you for your understanding.
Jun 22, 06:17 UTC

Jun 22, 2022

Jun 21, 2022

Widespread Cloudflare issues

Resolved - Cloudflare have resolved the issue, all services are accessible again.
Jun 21, 10:41 UTC

Update - Cloudflare have identified the issue and are working on a fix - some customers may see a Cloudflare related error on the website or mobile apps until this is resolved.
Jun 21, 06:59 UTC

Identified - Cloudflare have identified an issue affecting their services which may impact luno.com services - we've reached out to Cloudflare to help identify the issue. This may affect some customers making use of Luno services, we can assure you that Luno is up and running.
Jun 21, 06:56 UTC

Delayed withdrawals in Indonesia

Resolved - This incident has been resolved.

Thank you for your understanding.
Jun 21, 09:24 UTC

Identified - There are temporary delays with withdrawals requested on 21st June 2022, 14:00 WIB onwards. We’re working with our service provider to see this resolved and will provide an update soon.

We will attempt to process the withdrawals once this matter has been resolved. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934

Thank you for your patience.
Jun 21, 08:08 UTC

Bank transfer with Flutterwave disrupted ZA & NG

Resolved - Bank transfers from Flutterwave are clearing as normal, thanks for your patience.
Jun 21, 07:10 UTC

Update - We are continuing to investigate this issue.
Jun 9, 16:51 UTC

Investigating - We are currently experiencing an issue with card payments via Flutterwave.

We are looking into this as a matter of priority.

We apologise for any inconvenience.
Jun 9, 16:51 UTC

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Delayed bank withdrawal in South Africa

Resolved - Withdrawals are now being processed as scheduled.

Thank you
Jun 17, 06:11 UTC

Investigating - Withdrawals in South Africa will not be processed on 16/06/2022 due to the public holiday, unfortunately, banks do not process withdrawals over public holidays.

Requested withdrawals will be processed on 17/06/2022

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 16, 05:59 UTC

Jun 16, 2022

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