Delayed withdrawals in Australia
Identified - There are temporary delays with withdrawals requested on 19th May 2022, 13:00 AEST onwards. We’re working with our service provider to see this resolved and will provide an update soon.

We will attempt to process the withdrawals once this matter has been resolved. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934

Thank you for your patience.
May 19, 05:17 UTC
Planned maintenance on FPX instant deposit system in Malaysia
Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Friday, 20 May 2022 12.00 a.m. to 4.00 a.m.
Saturday, 21 May 2022 12.00 a.m. to 4.00 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
May 19, 03:14 UTC
Deposits and withdrawals service interruption in Singapore
Identified - Our bank partner will be undergoing service maintenance on 22nd May 2022 between 01:30 AM - 05:00 AM which may affect your deposits and withdrawals via bank transfer. During this downtime, please use StraitsX as an alternative if you encounter any issues. All services will resume to normal after the maintenance is complete. Thank you for your understanding.
May 19, 03:12 UTC
Uptime over the past 90 days. View historical uptime.
Crypto sends and receives Operational
90 days ago
99.99 % uptime
Today
BTC Operational
90 days ago
100.0 % uptime
Today
BCH Operational
90 days ago
100.0 % uptime
Today
ETH Operational
90 days ago
100.0 % uptime
Today
XRP Operational
90 days ago
100.0 % uptime
Today
LTC Operational
90 days ago
100.0 % uptime
Today
USDC Operational
90 days ago
99.98 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
99.85 % uptime
Today
Support response times ? Operational
90 days ago
100.0 % uptime
Today
Account verification Operational
90 days ago
99.7 % uptime
Today
Bank deposits and withdrawals Operational
90 days ago
99.79 % uptime
Today
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Nigeria Operational
90 days ago
99.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Past Incidents
May 19, 2022

Unresolved incidents: Delayed withdrawals in Australia, Planned maintenance on FPX instant deposit system in Malaysia, Deposits and withdrawals service interruption in Singapore.

May 18, 2022
Delayed voucher creation for Withdrawals and Deposits in Nigeria
Resolved - This issue has been resolved.
May 18, 13:07 UTC
Monitoring - A fix has been implemented for this.

We are monitoring for any further issues.

We apolosige for any incomvinence.
May 18, 10:17 UTC
Identified - We are currently experiencing an issue with voucher creation for withdrawals and deposits in Nigeria.

We are looking into this as a priority.
May 18, 10:04 UTC
Delays with orders being updated
Resolved - This issue has been resolved.
May 18, 13:06 UTC
Monitoring - A fix has been implemented for this and we are monitoring for any further issues.
May 18, 10:32 UTC
Investigating - We are currently experiencing delays with orders being updated.

We are working on this as a priority
May 18, 09:50 UTC
Delayed account verification in Malaysia
Resolved - We have resumed processing all new verification requests without delays. Thank you for being patient.
May 18, 07:28 UTC
Identified - We are currently experiencing delays with account verification for customers in Malaysia. This is mostly due to our partner bank used for customer verification being closed on the 16th of May for a public holiday.
May 16, 16:02 UTC
Delayed bank withdrawal in Indonesia
Resolved - Withdrawals are now being processed as scheduled. Thank you
May 18, 03:54 UTC
Identified - Certain withdrawals in Indonesia will not be processed from 28th April until 8th May 2022 due to the public holiday. Unfortunately, banks do not process such withdrawals over weekends or public holidays.

These withdrawals will be processed on 9th May 2022.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 27, 09:44 UTC
Delayed bank withdrawals in Malaysia
Resolved - Withdrawals are now being processed as scheduled. Thank you
May 18, 03:47 UTC
Identified - Withdrawals requested after 3.45pm on 13th May will not be processed on 16th May due to the public holiday. Unfortunately, banks do not process withdrawals over weekends and public holidays.

Requested withdrawals will be processed on 17th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 13, 03:52 UTC
Slow Bank Deposits in Malaysia
Resolved - Deposit via bank transfer are now being processed as scheduled. Thank you
May 18, 03:47 UTC
Investigating - We are aware of a delay with deposits via Bank Transfer and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of FPX, an alternative deposit method in your Luno wallet.
May 10, 07:08 UTC
May 17, 2022
Planned maintenance on FPX instant deposit system in Malaysia
Resolved - FPX deposits are now being processed as scheduled. Thank you
May 17, 02:45 UTC
Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Monday, 16 May 2022 12.00 a.m. to 3.30 a.m.
Tuesday, 17 May 2022 12.00 a.m. to 6.00 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
May 13, 09:07 UTC
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022
Delayed bank withdrawals in Nigeria
Resolved - This issue has been resolved.

Thank you for your patience.
May 14, 14:07 UTC
Identified - We are currently experiencing temporary delays with withdrawal payouts.

This has been escalated to our banking partners and a resolution is in progress.

We apologize for any inconvenience.
May 13, 11:22 UTC
Bank transfer with Flutterwave disrupted
Resolved - This issue has been resolved.
May 14, 09:44 UTC
Identified - We are currently experiencing an issue with bank transfers via Flutterwave.

This service is currently delayed, all transactions using this means should be automatically reversed.

All other deposit methods are working as expected.

We are looking into this as a matter of priority.

We apologise for any inconvenience.
May 14, 09:09 UTC
May 13, 2022
Planned maintenance on FPX instant deposit system in Malaysia
Resolved - FPX deposits are now being processed as scheduled. Thank you
May 13, 05:05 UTC
Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Tuesday, 10 May 2022 12.00 a.m. to 6.00 a.m.
Friday, 13 May 2022 12.00 a.m. to 3.30 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
May 9, 05:28 UTC
May 12, 2022

No incidents reported.

May 11, 2022
Delayed Instant Buy and Sell
Resolved - This issue has been resolved and the Instant Buy and Sell is working as normal.
May 11, 14:13 UTC
Investigating - We are currently investigating an issue causing delayed order creation on the Instant Buy and Sell for some pairs, we are working on a fix as a priority.
May 11, 13:38 UTC
Delayed bank withdrawals in Europe
Resolved - Withdrawals made prior to our correction have now been processed successfully. All withdrawals are being processed as normal.
We apologise for any inconvenience.
May 11, 12:13 UTC
Monitoring - A fix has been implemented and new withdrawals are being processed successfully however some withdrawals made prior to the correction remain affected. Our team will work to clear the backlog of those withdrawals.
May 9, 17:32 UTC
Identified - There may be temporary delays with EUR and GBP withdrawal requests. Our team is aware and has identified the issue and is working on a fix. Updates to follow.
May 9, 16:56 UTC
May 10, 2022
Delayed orders for BTC/UGX
Resolved - This issue has been resolved and orders for the BTC/UGX pair are being processed as normal.
May 10, 10:19 UTC
Investigating - We are currently investigating an issue causing delayed orders for the BTC/UGX pair, we are working on a fix as a priority and will update here as soon as possible.
May 10, 09:19 UTC
May 9, 2022
Error when trying to log in
Resolved - This issue has been resolved and customers are able to log in without errors.

We thank you for your patience.
May 9, 12:54 UTC
Investigating - We are currently investigating an issue causing some customers to see an error when trying to log in, we are working on a fix as a priority and will provide updates as soon as possible.
May 9, 11:18 UTC
Incorrect prices shown for BTC/SGD
Resolved - This issue has been resolved and the rates shown for the BTC/SGD pair have returned to normal.
May 9, 07:01 UTC
Investigating - We are currently investigating an issue causing incorrect rates to be shown for the BTC/SGD pair at the moment, these rates are not impacting trades.

This also may have affected price alerts and we are working on a fix as a priority.
May 8, 12:24 UTC
May 8, 2022
PayU Instant EFT deposits temporarily unavailable
Resolved - The issue has been resolved and PayU deposits are now being processed successfully.
May 8, 08:24 UTC
Investigating - We are currently investigating an issue causing instant EFT deposits with PayU to fail for some customers.

We are working to get this issue resolved as a priority, In the meantime, please make use of an alternative deposit method in your Luno wallet.
May 8, 07:50 UTC
May 7, 2022

No incidents reported.

May 6, 2022
Interrupted Bank Deposits in Indonesia
Resolved - This incident has been resolved.
May 6, 09:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 08:28 UTC
Investigating - You may be experiencing an issue when depositing with your VA number. Rest assured that our team is aware of this and is currently investigating it with our bank partner. We will inform you once the issue is fixed. Thank you.
May 6, 06:35 UTC
Delayed bank withdrawal in Malaysia
Resolved - This incident has been resolved.
May 6, 06:30 UTC
Identified - Withdrawals in Malaysia will not be processed from 30th April to 4th May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 5th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 27, 10:36 UTC
May 5, 2022

No incidents reported.

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