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Past Incidents
Jul 15, 2024

No incidents reported today.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - The root of the issue has been found and patched, we're sincerely sorry about the issues caused.
Jul 12, 19:51 UTC
Monitoring - All Luno services have returned to normal, we're ensuring that all systems are healthy before seeing this as fully resolved.
Jul 12, 19:21 UTC
Identified - All Luno services may be degraded or unavailable in all regions since 18:40 UTC today.
Our team are aware of the issue and are investigating urgently.

Jul 12, 19:10 UTC
Jul 11, 2024
Resolved - Planned maintenance has been successfully completed.

Thank you for your patience during this maintenance period.

Jul 11, 06:13 UTC
Identified - Please be advised that there will be planned server maintenance on our Discover site.

The disruption should be fairly minimal but you may experience intermittent connectivity during the following maintenance window:

Start: 2024-07-10 at 23:00 (UTC +2)
End: 2024-07-11 at 05:00 (UTC +2)

We apologise for the inconvenience this may cause and thanks for your understanding.

Jul 10, 11:04 UTC
Jul 10, 2024
Resolved - Scheduled maintenance has been successfully completed.

Thank you for your patience during this maintenance period.

Jul 10, 10:48 UTC
Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will perform scheduled maintenance on our Jakarta database systems.

All luno services may be briefly unavailable for a short time during the maintenance window, please try again after 5 minutes.

Date: 2024-07-10
Time: 17:00 to 18:00 (UTC +7)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Jul 10, 07:10 UTC
Jul 9, 2024
Resolved - There has been no further impact since our last update.
Jul 9, 08:11 UTC
Update - While we aren't seeing any further impact we still need to address the cause. This is a top priority for us, sincerely sorry for any issues this may have caused.
Jul 8, 22:35 UTC
Monitoring - Between 21:53 and 22:08 UTC on 9 July 2024 customers may have experience degraded performance across all Luno servers or seen an error. While this has been resolved we're investigating the cause.

Apologies for the inconvenience.

Jul 8, 22:18 UTC
Resolved - Maintenance has been postponed, we'll confirm a date closer to the time.
Jul 9, 07:12 UTC
Identified - Upcoming Maintenance
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: 2024-07-09
Time: 10:00 to 13:00 (UTC +2)

Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

Jul 1, 07:07 UTC
Resolved - Scheduled maintenance has been successfully completed. South African withdrawals are working as expected.

Thank you for your patience during this maintenance period.

Jul 9, 06:32 UTC
Identified - Please be advised that we will be conducting planned maintenance on our bank account verification system for South African withdrawals.

You may experience delays or not be able to make withdrawals during this maintenance downtime.

Date: 2024-07-08
Time: 21:00 to 22:00 (UTC +2)

We apologise for the inconvenience this may cause and thanks for your understanding.

Jul 8, 13:38 UTC
Resolved - Withdrawals are now being processed as scheduled. Thank you
Jul 9, 01:14 UTC
Identified - The 8th July 2024 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 9th July 2024.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

8 Julai 2024 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 9 Julai 2024.

Jul 5, 02:36 UTC
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Tuesday, 9 July 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 9 Julai 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Jul 3, 13:20 UTC
Resolved - Maintenance has been completed, express withdrawals are being processed as normal.

Thank you.

Jul 8, 06:35 UTC
Identified - During this time, express withdrawals with some banks will be impacted and delayed.

Maintenance is between 23:00 SAST on 7 July and 00:30 SAST on 8 July 2024.

Thank you for your understanding

Jul 5, 08:55 UTC
Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting scheduled system maintenance on the bank transfer deposit system as per the below schedule:

Sunday, 7th July 2024 12:00 AM to 01:00 PM

You will be able to make deposits via bank transfer during this maintenance downtime, however, there will be a delay in the deposit allocation into your MYR wallet.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via FPX instant transfer or Touch 'n Go eWallet which ensures that funds reflect instantly in your MYR wallet.

For more information on how to deposit via instant transfer with FPX and Touch 'n Go eWallet, please refer to our Help Centre article:
https://guide.luno.com/hc/en-gb/sections/11035624924573-Deposits-in-Malaysia

Thanks for your understanding.
_____________

Penyelenggaraan berjadual pada sistem deposit pindahan bank Malaysia

Sila maklum bahawa rakan perbankan kami akan melaksanakan kerja-kerja penyelenggaraan sistem berjadual pada sistem deposit pindahan bank seperti pada masa dan tarikh yang dinyatakan di bawah:

Ahad, 7 Julai 2024 12:00 AM sehingga 01:00 PM

Deposit boleh dibuat melalui pindahan bank ketika tempoh penyelenggaraan namun akan terdapat kelewatan pada pengagihan deposit ke dompet MYR anda.

Rakan perbankan kami akan berusaha untuk melaksanakan penyelenggaraan ini secepat mungkin. Kami memohon maaf atas kesulitan yang berlaku.

Sementara itu, anda boleh membuat deposit melalui pindahan segera FPX atau Touch ‘n Go eWallet agar wang anda boleh dipaparkan segera ke dompet MYR anda.

Untuk lebih maklumat mengenai cara-cara membuat deposit melalui pindahan segera melalui FPX dan Touch ‘n Go eWallet, sila rujuk artikel Pusat Bantuan kami di sini:

https://guide.luno.com/hc/ms-my/sections/11035624924573-Deposit-di-Malaysia

Kefahaman anda adalah amat dihargai.

Jul 3, 13:40 UTC
Jul 6, 2024
Jul 5, 2024
Resolved - The issue has been resolved and cryptocurrency sends are working as normal.

Thank you for your patience

Jul 5, 13:33 UTC
Monitoring - A fix has been deployed and we are monitoring for any further issues.
Jul 5, 08:39 UTC
Identified - We have identified the root cause and are working on deploying a Fix
Jul 5, 07:22 UTC
Investigating - We are currently investigating an issue causing an error when customers try to send cryptocurrency.

We are working on this as a priority and apologize for the inconvenience caused.

Jul 5, 07:21 UTC
Jul 4, 2024
Resolved - Scheduled maintenance has been successfully completed.

Thank you for your patience during this maintenance period.

Jul 4, 16:14 UTC
Monitoring - Maintenance is complete, we're monitoring for any potential issues.
Jul 4, 15:07 UTC
Identified - Due to scheduled maintenance at the Data Center of the Directorate General of Dukcapil, verification for users may be temporarily disrupted, resulting in delayed account verification.

Maintenance Schedule:
Date: Thursday, July 4, 2024
Time: 22:00 Jakarta Time
Expected Downtime: Approximately 1 hour

Our team will be closely monitoring the situation and will provide updates as the maintenance progresses.

Jul 4, 08:51 UTC
Jul 3, 2024
Completed - The scheduled maintenance has been completed.
Jul 3, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Thursday, 4 July 2024 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 4 Julai 2024 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Jul 3, 05:29 UTC
Jul 2, 2024
Resolved - Maintenance has completed without any interuption to service.
Jul 2, 12:27 UTC
Identified - Our team will be doing maintenance on the Exchange and Exchange API between 11:00 and 12:00 UTC. While we don't anticipate any errors, there may be a brief period where certain parts of the Exchange on all platforms as well as the Exchange API could be temporarily unavailable or display errors.

Maintenance shouldn't last longer than 15 mins.

Apologies for the short notice, we'll work on notifying about these events at least 24 hours in advance going forward.
Thanks for your patience.

Jul 2, 10:06 UTC
Jul 1, 2024
Resolved - Service has been restored across our platform, and all systems are functioning as expected.

We apologize for any inconvenience this may have caused.

Jul 1, 13:15 UTC
Monitoring - We have restored service across our platform and everything is working as expected, We are monitoring for any further errors.
Jul 1, 12:14 UTC
Investigating - We are currently investigating an issue causing intermittent degraded performance across our platform.

We are working to resolve this as soon as possible and will provide further updates as soon as they are available.

Jul 1, 12:11 UTC