Luno Status

Withdrawal issue in Kenya

Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is withour payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC

Ethereum (ETH) Staking Network Delay

Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.

What Customers need to know:

New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.

Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.

Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.

Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.

We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 2026 - 10:01 UTC

Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia

Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.

During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.

We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.

Deposit melalui Bank Transfer Tidak Tersedia Sementara

Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.

Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC

Luno Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

Fetching

Past Incidents

May 8, 2026

No incidents reported today.

May 7, 2026

No incidents reported.

May 6, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
May 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 7 May 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 7 Mei 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 6, 08:36 UTC

Customers Unable to Enable Sends In Malaysia

Resolved - This issue has now been resolved. Thank you all for your patience.
May 6, 13:11 UTC

Identified - We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity.

We apologise for the inconvenience caused. We are currently working on resolving this.
May 4, 07:32 UTC

Issues With Our Prediction Markets

Resolved - The issue has been resolved.

Thank you for your patience
May 6, 11:28 UTC

Identified - We have identified an issue were our customers in Nigeria and South Africa are unable to use our prediction markets. Customers will not be able to make any predictions at this moment.

We are working on this issue as a priority and apologise for any inconvenience caused.
May 6, 11:17 UTC

May 5, 2026

Intermittent Errors On Luno App

Resolved - Update:

We are no longer seeing any intermittent issues with the Luno app. The app is running as expected.

We appreciate your understanding and patience in this matter
May 5, 12:48 UTC

Update - Update:

Customers may experience intermittent errors with the Luno app, wallet information, deposits, and crypto sends are all affected, so when customers attempt these actions, they will may get errors.

Our team is working on this as this our priority

We appreciate your understanding and patience whilst we work to resolve this.
May 5, 11:53 UTC

Identified - We have identified an issue causing visual and functional errors when customers use our Luno app.

Customers may experience issues when using the Luno app when trying to view cryptocurrency wallets.

Our team is working on this as a priority.

Updates to follow
May 5, 11:20 UTC

Delayed Deposits In Nigeria

Resolved - The issue has been resolved, and deposits are now going through.

Thank you for you patience.
May 5, 06:57 UTC

Identified - We have identified an issue that is caused by our third party that is causing delays in Deposits for Customers. Customers will experience slow responses in bank deposits.

We apologise for the inconvenience caused and we are working with the third party to resolve the issue
May 4, 13:55 UTC

May 4, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
May 4, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 12:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 5 May 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 5 Mei 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 4, 11:27 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved - Withdrawals are now being processed as scheduled. Thank you.
May 4, 14:05 UTC

Identified - The 1st of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 4th of May 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

1hb Mei 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 4hb Mei 2026.
Apr 30, 08:31 UTC

May 3, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
May 3, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 2 May 2026 12.00 a.m. - 9.00 a.m.
Sunday, 3 May 2026 12.00 a.m. - 9.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 2 Mei 2026 12.00 a.m. - 9.00 a.m.
Ahad, 3 Mei 2026 12.00 a.m. - 9.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Apr 30, 09:00 UTC

May 2, 2026

No incidents reported.

May 1, 2026

Apr 30, 2026

Apr 29, 2026

Withdrawal delays in South Africa

Resolved - Update:

We are no longer seeing withdrawal delays in South Africa.

We appareciate your understanding in this matter.
Apr 29, 10:24 UTC

Identified - Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds.

Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them.

We appreciate your understanding and patience.

Updates to follow.
Apr 29, 08:15 UTC

Apr 28, 2026

Delays In LTC Sends

Resolved - The issue has been resolved, customers are now able to Send LTC without issues.

Thank you for your patience
Apr 28, 07:24 UTC

Identified - We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends.

We are working with the third party on resolving the issue as a priority.
Apr 27, 12:53 UTC

Apr 27, 2026

Delayed Withdrawals In Kenya

Resolved - The issue has been confirmed as resolved by our 3rd party
Apr 27, 13:04 UTC

Update - We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.

We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 17, 13:00 UTC

Update - Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.

We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 13, 06:45 UTC

Identified - We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.

Our team is actively working with the provider to resolve this as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.
Apr 9, 09:53 UTC

Apr 26, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Apr 26, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 27 April 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 27 April 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Apr 24, 03:54 UTC

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.