Luno Status

Planned maintenance on FPX instant deposit system in Malaysia

Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Saturday, 3 December 2022 12.00 a.m. to 4.00 a.m.
Sunday, 4 December 2022 12.00 a.m. to 6.00 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
Dec 02, 2022 - 03:41 UTC

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Past Incidents

Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

Unresolved incident: Planned maintenance on FPX instant deposit system in Malaysia.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Error when accessing wallet

Resolved - This issue has been resolved and we are seeing no further errors.

We will continue to monitor for any further anomalies.

We appreciate your patience in this regard.
Nov 30, 12:43 UTC

Identified - Some customers may be experiencing an error when accessing the app or wallet.
We have identified a fix for this and will provide updates as soon as they become available.
Nov 30, 12:24 UTC

Nov 29, 2022

Public Holiday Reminder - Withdrawal Request will take longer than usual in Malaysia

Resolved - This incident has been resolved.
Nov 29, 02:07 UTC

Identified - The 28th of November 2022 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 29th of November 2022.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Nov 25, 06:06 UTC

Nov 28, 2022

Planned maintenance on FPX instant deposit system in Malaysia

Resolved - This incident has been resolved.
Nov 28, 02:51 UTC

Identified - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system.
You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 21 November 2022 12.00 a.m. - 6.00 a.m.
Tuesday, 22 November 2022 12.00 a.m. - 6.00 a.m.
Wednesday, 23 November 2022 12.00 a.m. - 6.00 a.m.
Thursday, 24 November 2022 12.00 a.m. - 6.00 a.m.
Friday, 25 November 2022 12.00 a.m. - 6.00 a.m.
Saturday, 26 November 2022 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.
Nov 18, 03:35 UTC

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Public Holiday Reminder - Withdrawal Request will take longer than usual in US

Resolved - USD Withdrawals are now being processed as scheduled. Thank you
Nov 25, 16:52 UTC

Identified - Thursday, November 24th is a public holiday in United States during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until Friday, November 25th.

Please note that this only applies to USD withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Nov 24, 01:49 UTC

Nov 24, 2022

Delayed deposits via vouchers in Nigeria

Resolved - All deposits have been successfully allocated with new deposits working well.

Thank you for your patience.
Nov 24, 14:05 UTC

Monitoring - Deposits are being processed as normal, however, we’re still working through a small backlog of deposits made between 22 and 23 November 2022.
Nov 23, 13:44 UTC

Identified - Customers making NGN deposits via vouchers will, unfortunately, see delays in having the NGN Wallet credited. We’re working hard to get this back up and running.

Withdrawals remain unaffected.

Updates to follow.
Nov 23, 09:47 UTC

Nov 23, 2022

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Delayed bank withdrawals in Malaysia

Resolved - MYR Withdrawals are now being processed as scheduled. Thank you
Nov 21, 03:30 UTC

Identified - Withdrawals in Malaysia will not be processed on 18th November 2022 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Withdrawals requested during this time will be processed on 21st November 2022.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Nov 17, 06:19 UTC