Identified - The 17.06.2024 is a public holiday in South Africa, banks won’t be processing payments on the day. This means any withdrawals from Luno that we send to the banks won’t be processed until 18.06.2024.

Please note that this only applies to ZAR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

Jun 15, 2024 - 07:12 UTC
Scheduled Maintenance
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 20 June 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 20 Jun 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Posted on May 31, 2024 - 04:39 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 23 June 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 23 Jun 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Posted on May 31, 2024 - 04:40 UTC
API uptime
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Past Incidents
Jun 18, 2024
Resolved - Scheduled maintenance has been successfully completed. All systems are now fully operational.

Thank you for your patience during this maintenance period.

Jun 18, 09:46 UTC
Update - Please be aware that scheduled maintenance is currently underway. You may experience intermittent service disruptions during this time.

We apologize for any inconvenience caused and appreciate your patience as we work to improve our services.

Jun 18, 08:11 UTC
Identified - Upcoming Maintenance
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: 2024-06-18
Time: 10:00 to 12:00 (UTC +2)

Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

Jun 14, 13:07 UTC
Resolved - Withdrawals are now being processed as scheduled. Thank you
Jun 18, 00:14 UTC
Identified - The 17th June 2024 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 18th June 2024.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

17 Jun ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 18 Jun.

Jun 14, 07:16 UTC
Jun 17, 2024

No incidents reported.

Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 15:00 UTC
Scheduled - Monoova have advised that they will be performing maintenance on Sunday 16th June 2024 which requires a full outage and those changes will impact both deposits and withdrawals.

Start: 16th June 2024 @ 1:00 am AEST
End: 16th June 2024 @ 11:00 am AEST

NOTE: times are approximate from Monoova and may vary if required activities complete sooner, or take longer. We will update as soon as the maintenance is completed.

Thank you for your understanding.

Jun 14, 07:34 UTC
Jun 15, 2024

Unresolved incident: Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Saturday, 15 June 2024 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 15 Jun 2024 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

May 31, 04:37 UTC
Resolved - Pemeliharaan telah selesai dilakukan dan proses verifikasi akun sudah berjalan normal kembali.

Terima kasih telah bersedia menunggu.

---------------------------------------

The maintenance has been completed successfully and there are no further account verification delays.

Thanks again for your patience.

Jun 14, 10:47 UTC
Identified - Pihak ketiga kami akan melakukan pemeliharaan terjadwal selama jangka waktu berikut:
Mulai: Kamis, 13 Juni, 22:00 GMT+7
Berakhir: Jumat, 13 Juni, 02:00 GMT+7

Selama masa pemeliharaan sistem ini, pelanggan di Indonesia mungkin mengalami penundaan verifikasi akun.

Kami mohon maaf atas ketidaknyamanan yang ditimbulkan dan menghargai pengertian Anda demi meningkatkan kualitas dan keandalan layanan.

---------------------------------------

Our third party will be performing scheduled maintenance during the following timeframe:
Start: Thursday, June 13, 22:00 GMT+7
End: Friday, June 13, 02:00 GMT+7

During this maintenance window, customers in Indonesia may experience delayed account verification.

We apologise for any inconvenience this may cause and appreciate your understanding as they work to increase service quality and reliability.

Jun 13, 07:21 UTC
Jun 13, 2024
Jun 12, 2024
Resolved - There has been no further impact since 16:10 SAST yesterday, apologies for any issues this may have caused.
Jun 12, 06:35 UTC
Monitoring - Between 15:30 to 16:10 SAST today, 11 June 2024, we saw a brief spike in latency affecting our market stream updates on Exchange.
Customers making use of our websocket API would have seen slower than normal response and execution times.

The Web and Mobile interfaces remained unaffected.

Jun 11, 14:25 UTC
Jun 11, 2024
Resolved - This has been resolved and crypto sends are working as expected.

We appreciate your patience and apologise for the inconvenience caused.

Jun 11, 10:19 UTC
Monitoring - A fix has been implemented and we are monitoring crypto sends for any anomalies.
Jun 11, 10:05 UTC
Identified - The issue has been identified and we are working on a fix.

Thanks for your patience.

Jun 11, 09:51 UTC
Investigating - We are currently investigating an issue causing delayed crypto sends.

We are working on this as a priority and apologise for the inconvenience caused.

Jun 11, 09:48 UTC
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 11 June 2024 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 11 Jun 2024 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

May 30, 03:07 UTC
Resolved - Withdrawals are being processed as normal.
Jun 10, 07:41 UTC
Monitoring - The vendor has informed us that this has been resolved yesterday, we're monitoring for further impact.
Jun 7, 10:57 UTC
Identified - Withdrawals in withdrawals are being processed slower than usual due to downtime with a vendor.
Updates to follow.

Jun 6, 12:59 UTC
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 10 June 2024 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 10 Jun 2024 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

May 30, 02:58 UTC
Jun 8, 2024

No incidents reported.

Jun 7, 2024
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 7 June 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 7 Jun 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

May 30, 02:55 UTC
Resolved - We'll continue to monitor connectivity some customers may be experiencing.
Jun 6, 14:42 UTC
Monitoring - We’re aware that some customers may still experience connectivity issues when trying to access Luno. We're working hard to resolve these issues, which appear to be isolated to customers using a small number of providers. Please be assured that all customer funds are safe. We apologise for the inconvenience caused.
Apr 11, 07:52 UTC
Identified - We are aware that a small number of customers are having intermittent connectivity issues. We are currently investigating the cause of these issues, but they appear to be isolated and we would like to reassure you that Luno is operating as normal.
Feb 23, 14:35 UTC
Resolved - No further delays with account verification since 17:00 UTC yesterday.
Jun 6, 09:02 UTC
Monitoring - A fix has been implemented, we're monitoring the results.
Jun 5, 17:01 UTC
Identified - Customers wanting to verify their account may see a slower than normal turn around time.
Jun 5, 16:28 UTC
Jun 5, 2024
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 5 June 2024 12.00 a.m. - 5.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 5 Jun 2024 12.00 a.m. - 5.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

May 29, 04:07 UTC