Identified - The 5th of June 2023 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 6th of June 2023.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Sunday, 11th June 2023 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
--
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 11hb Jun 2023 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda. Posted on
May 23, 2023 - 06:48 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Monday, 12th June 2023 12.00 a.m. - 2.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
--
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Isnin, 12hb Jun 2023 12.00 a.m. - 2.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda. Posted on
May 23, 2023 - 06:52 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Saturday, 17 June 2023 12.00 a.m. - 2.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
--
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Sabtu, 17 Jun 2023 12.00 a.m. - 2.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda. Posted on
Jun 01, 2023 - 04:59 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Tuesday, 6th June 2023 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
--
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 6hb Jun 2023 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
May 23, 06:42 UTC
Completed -
The scheduled maintenance has been completed.
Jun 2, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:46 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Saturday, 3rd June 2023 12.00 a.m. - 4.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
--
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Sabtu, 3hb Jun 2023 12.00 a.m. - 4.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
May 23, 05:13 UTC
Resolved -
We can confirm that all the planned maintenance has been carried out and we are seeing optimal performance. Thank you for your patience.
Jun 1, 13:45 UTC
Identified -
We will be conducting planned maintenance on our databases during specific time intervals over the next 2 days. Customers might experience some degraded performance overall and we anticipate there will be increased latency for trades made on the Luno exchange during these intervals.
Wednesday, 31 May 2023 UTC 06:00 - 06:30 13:00 - 13:30
Thursday, 01 June 2023 UTC 06:00 - 06:30 13:00 - 13:30
We apologize for the inconvenience caused and will provide timely updates as the maintenance is conducted.
May 30, 14:43 UTC
Resolved -
A fix has been implemented for the intermittent problems with the home screen experienced by some customers.
We are not seeing any further anomalies.
Thank you for your patience in this regard.
May 26, 11:47 UTC
Investigating -
We are currently investigating an issue that is causing intermittent problems when making use of the exchange view on the home screen page.
The exchange view may be replaced by the default view of the home screen for some customers.
We are looking into this as a matter of priority and we will provide updates as they become available.
May 26, 11:11 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Friday, 26 May 2023 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
--
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Jumaat, 26 Mei 2023 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
May 12, 08:28 UTC
Completed -
The scheduled maintenance has been completed.
May 22, 20:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Tuesday, 23 May 2023 12.00 a.m. - 4.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
-
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 23 Mei 2023 12.00 a.m. - 4.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
May 8, 09:51 UTC
Resolved -
We are no longer seeing any errors with linking new accounts and can confirm that this incident is resolved.
May 22, 09:09 UTC
Monitoring -
A fix has been implemented and all new accounts being added through Stitch will be linked successfully
May 22, 08:55 UTC
Identified -
The issue has been identified and our engineers are working on a fix.
May 22, 08:46 UTC
Investigating -
We are currently investigating an issue that is preventing South African customers from adding new bank accounts to their Luno accounts. We will provide updates shortly.
May 22, 08:34 UTC