Identified - Withdrawals in Malaysia will not be processed on 13th and 14th May due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 17th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 11, 02:55 UTC
Identified - Withdrawals in Indonesia that are usually processed on weekdays only (not processed 24/7) will not be processed on 11th - 14th May 2021 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Please make your withdrawals before the holiday latest by 12:00PM on Monday, 10th May 2021.

Requested withdrawals will be processed on 17th May 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 7, 09:36 UTC
Update - We are still working with the bank to resolve the technical issues being experienced. To reduce any delays with deposits, please use an alternative deposit option. Withdrawals are still being processed as normal, however the status may still show as pending on your Luno account.
May 4, 11:07 UTC
Investigating - We're aware of a technical issue with deposits to our Standard Bank account and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of an alternative deposit method in your Luno wallet. Withdrawals are still processing, but the status will not update. You can continue to request withdrawals
Apr 22, 16:50 UTC
Update - While we continue to have conversations with various parties in Nigeria, progress remains slow. As per our last update, customers in Nigeria are still able to store, trade and send cryptocurrency.

Unfortunately bank deposits and withdrawals remain unavailable.

We’ve put together some resources which are being updated as new information is made available. These are available via the links below:

https://www.luno.com/help/en/articles/11000101699
https://www.luno.com/blog/en/post/lunos-statement-on-the-central-bank-of-nigeria-circular
https://www.luno.com/blog/en/post/why-the-bitcoin-price-is-behaving-strangely-in-nigeria
Mar 19, 13:14 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 16:07 UTC
Update - In light of the recent circular from the Central Bank of Nigeria (CBN) advising financial institutions to close bank accounts held by cryptocurrency service providers, Luno has been forced to disable all Naira withdrawals and deposits.

We’re very sorry that we weren’t able to inform you of this in advance, but we did not receive the prior warning that we needed from our payment partners. If you’ve already requested a withdrawal, we unfortunately cannot guarantee that it will be processed. If it is not processed, it will be returned to your wallet.

Please be assured that your funds are completely safe and we are working hard to resolve this issue as quickly as possible. This is an ongoing situation, so please check the status page for updates. We’ll keep you informed of all incoming developments as soon as we receive further information.

There are two options you can take at this point:

1) Store and trade your cryptocurrency with Luno until the situation is resolved. You can continue to use all your account features as normal, with the exception of depositing and withdrawing Naira. If you’re concerned about the volatility of your cryptocurrency, you can move your cryptocurrency into USDC.
2) Send your cryptocurrency to a different wallet address. You can still send your cryptocurrency to wallets on other platforms. However, we would strongly recommend that you do not send your cryptocurrency to strangers offering to withdraw your cryptocurrency for you, as they may be trying to scam you.

Luno has always worked closely with regulators in Africa and all regions in which we operate, and will continue working with the CBN and others to find a solution. Nigeria’s regulators have taken a pragmatic and forward-looking approach to cryptocurrency in the past and we’re confident that this issue can be resolved quickly, so that Nigeria can continue to play a central role in the growth of cryptocurrency.
Feb 11, 15:46 UTC
Update - The situation with the Central Bank of Nigeria is ongoing and we are monitoring developments. We know that this will be very concerning for many of you, but rest assured that your funds are safe and Naira withdrawals are being processed.

We will update you as soon as we get news.
Feb 6, 09:13 UTC
Update - We understand that this is an uncertain time for our customers in Nigeria, rest assured we're doing everything in our power to ensure a positive outcome for everyone.

Most deposit methods remain unavailable for now, withdrawals are still being processed however may be delayed. Should that change we will update you the minute further information becomes available to us.
Feb 5, 22:35 UTC
Update - Deposits via Paystack are unavailable.
Feb 5, 19:55 UTC
Update - Unfortunately, due to the recent directive by the Nigerian Central Bank, Flutterwave deposits are also unavailable until further notice.
We'd like to take the time to thank our customer for the patience during this time.
Feb 5, 18:15 UTC
Identified - We've identified an issue with deposits via PayU in Nigeria, other deposit methods are functioning as normal for now however, due to news around regulations in the market, may not work.

All customer funds are safe.

Withdrawals are functioning however may take longer than usual to be processed.

This is a developing incident, updates to follow.
Feb 5, 16:38 UTC
Crypto sends and receives Operational
90 days ago
99.44 % uptime
Today
BTC Operational
90 days ago
99.51 % uptime
Today
BCH Operational
90 days ago
99.51 % uptime
Today
ETH Operational
90 days ago
99.75 % uptime
Today
XRP Operational
90 days ago
98.97 % uptime
Today
LTC Operational
90 days ago
99.51 % uptime
Today
USDC Operational
90 days ago
99.42 % uptime
Today
Supported platforms Operational
90 days ago
99.97 % uptime
Today
Web Operational
90 days ago
99.97 % uptime
Today
Android app Operational
90 days ago
99.97 % uptime
Today
iOS app Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
100.0 % uptime
Today
Support response times ? Operational
90 days ago
100.0 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Major Outage
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Nigeria Major Outage
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API uptime
Fetching
API response time
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Past Incidents
May 11, 2021

Unresolved incident: Delayed bank withdrawal in Malaysia.

May 10, 2021
Resolved - This issue has been resolved and verification times have returned to normal.

There is no need to resubmit any documents for verification should you have already done so.

We thank you for your patience.
May 10, 14:58 UTC
Monitoring - Account verifications are working as normal, we will continue to monitor for any further issues.
May 10, 14:35 UTC
Identified - We are currently experiencing delayed customer verifications, we are working on this as a priority.

We thank you for your patience.
May 10, 13:49 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - PayU deposits are now being processed successfully.
May 7, 10:20 UTC
Investigating - Instant EFT with PayU deposits may fail for some customers. We are working to get this issue resolved. In the meantime, please make use of an alternative deposit method in your Luno wallet.
May 7, 04:20 UTC
Resolved - Deposits using Checkout are working as normal for all customers.

Thanks again for your patience.
May 7, 09:37 UTC
Update - After further investigation we see that the issue seems more widespread than initially thought.

Customers in the UK and Europe are currently unable to add new cards to their wallet using Checkout while customers in Europe are unable to make a deposit using existing cards.

Customers in the UK who have previously added card details are able to make use of Instant Buy as usual.

We're working closely with Checkout to see this resolved for all customers as quickly as possible.
May 6, 16:00 UTC
Update - We are still aware of this issue and are working with Checkout on resolving this.

Please make use of an alternative payment method available to you in the interim.
May 6, 08:30 UTC
Identified - We have identified some issues with Checkout that may cause errors for some customers in Europe when attempting to make a deposit.

Our team is aware of the issue and are working on a fix as a priority.

We appreciate your patience.
May 3, 09:36 UTC
Resolved - This incident has been resolved.
May 7, 06:27 UTC
Monitoring - The service upgrade has been completed. We are receiving deposits as usual now.
May 7, 06:27 UTC
Investigating - Our provider will be performing a service upgrade on Thursday, 6th May 2021 between 9:30 – 10:30PM AEST. During this downtime, we will not be able to receive any deposits.

Please avoid making deposits during this interrupted period.
May 5, 02:07 UTC
May 6, 2021
May 5, 2021
May 4, 2021
Resolved - This incident has been resolved.
May 4, 11:04 UTC
Identified - Withdrawals in South Africa will not be processed on May 1, 2021 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on May 3, 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 1, 06:44 UTC
Resolved - Deposit are now being processed as usual. Thank you
May 4, 02:16 UTC
Update - Deposits via Bank Transfer have resumed for major banks including Public Bank and Affin Bank. We are still checking and trying to resolved bank transfer with below banks.

United Oversea Bank (UOB)
Alliance Bank
HSBC
OCBC
Apr 27, 08:20 UTC
Monitoring - Deposits via Bank Transfer have resumed for major banks. We are still checking and trying to resolved bank transfer with below banks.

United Oversea Bank (UOB)
Public Bank
Alliance Bank
HSBC
OCBC
Affin Bank
Apr 14, 08:27 UTC
Identified - We are currently testing the bank transfer deposit and continuing to monitor this issue.
Apr 12, 12:31 UTC
Update - We are continuing to investigate this issue.
Apr 2, 10:41 UTC
Investigating - We're aware of an issue with deposits via Bank Transfer with some Banks and our team is currently investigating it. We hope to have this resolved soon with our banking partner. In the meantime, please make use of FPX as an alternative deposit method in your Luno wallet.
Mar 30, 06:54 UTC
May 3, 2021
Resolved - This incident has been resolved.
May 3, 01:33 UTC
Monitoring - Please avoid making deposits during the interrupted period on 2nd May 2021 (Sunday) between 12am and 6am.
Apr 30, 11:22 UTC
Investigating - Our banking partner will be having a major planned outage on 2nd May 2021 (Sunday) between 12am and 6am, during which all NPP services (Deposits and Withdrawals) will be unavailable.

Deposits received via NPP just after midnight will be delayed until after the outage.

All NPP transactions will result in the following, depending on the customers bank:

• An error for the customer as they attempt to initiate the payment
• Automatic re-routing of the transaction via direct entry
Apr 28, 02:31 UTC
Resolved - This incident has been resolved.
May 3, 01:32 UTC
Monitoring - The service maintenance has completed and deposits via FPX is available.
May 3, 01:30 UTC
Investigating - Our service provider will be performing an urgent maintenance at 12AM on 3rd May 2021. Deposits via FPX will not be available during this time. We will update once the maintenance is completed.
May 2, 16:00 UTC
May 2, 2021
May 1, 2021
Resolved - Instant Sell orders are completing as normal.

Thanks again for everyones patience.
May 1, 10:56 UTC
Update - We've identified an issue where customers may not be able to sell crypto for GBP in the United Kingdom. This affects Instant Sell.

The exchange remains fully functional.
May 1, 07:55 UTC
Identified - Instant buy and sell may be temporarily unavailable for some customers due to unscheduled maintenance. The exchange remains fully functional.

We don't expect this to last more than a few hours.

We appreciate your patience.
Apr 30, 22:48 UTC
Apr 30, 2021
Resolved - This incident has been resolved.
Apr 30, 11:19 UTC
Identified - Withdrawals in Malaysia will not be processed on 29th April 2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 3rd May 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 27, 03:53 UTC
Apr 29, 2021

No incidents reported.

Apr 28, 2021
Resolved - Withdrawals are being processed according to schedule. Thank you
Apr 28, 09:01 UTC
Identified - Withdrawals in South Africa will not be processed on April 27th due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on April 28th.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 24, 04:41 UTC
Apr 27, 2021
Resolved - Account verification times have returned to normal.
Apr 27, 18:32 UTC
Identified - We've identified a backlog of customers who are stuck on a verification step due to an issue on our system. Customers that signed up and attempted to verify their accounts between 09:00 UTC on 23 April 2021 and 12:00 UTC on 26 April 2021 are seeing a slower than usual turn around time.

A fix has already been implemented and we're seeing some customers accounts verified, however the backlog may take up to 48 hours to complete.

Updates to follow, thanks for your patience.
Apr 26, 13:46 UTC
Resolved - This incident has been resolved.
Apr 27, 03:54 UTC
Monitoring - Kami mohon maaf karena sedang terjadi delay penarikan dana ke Bank Rakyat Indonesia (BRI) hingga 17 April 2021 pukul 02:00 WIB.

Mohon hindari permintaan penarikan dana ke Bank Rakyat Indonesia (BRI) hingga penarikan berjalan normal kembali.

Penarikan yang sudah masuk akan kami proses di jadwal pemrosesan selanjutnya. Silakan lihat jadwal pemrosesan penarikan dana selengkapnya di sini:
https://www.luno.com/help/id/articles/11000022934
Apr 16, 07:30 UTC
Identified - We are experiencing delays for withdrawal requests to Bank Rakyat Indonesia (BRI) until 17 April 2021 at 02:00 WIB. We’re working with the bank to see this resolved soon.

Please avoid making withdrawals to Bank Rakyat Indonesia (BRI) during this time.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Apr 16, 02:59 UTC