Identified - We've identified an issue affecting a small group of XRP receives to Luno wallets. We're already working on a fix for this and will hopefully see this resolved soon - however if you have made a transaction to your XRP Luno Wallet recently and it is not appearing please do reach out to our team with the transaction ID.
You can reach us via luno.com/help
Oct 22, 11:31 UTC
Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.
You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 26 October 2021 12.00 a.m. to 3.00 a.m. Saturday, 30 October 2021 12.00 a.m. to 3.00 a.m.
Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.
We’ll post an update once the maintenance has been completed.
Thanks for your understanding.
Oct 21, 13:38 UTC
Crypto sends and receives
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BTC
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API
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Help & account verification
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Support response times
?
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Account verification
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90 days ago
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Today
Bank deposits and withdrawals
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Australia
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The Help Centre is stable and all articles are available.
Oct 20, 17:17 UTC
Monitoring -
A fix has been implemented, the help centre articles are available again - a permanent resolution is being worked on, we don't expect any further downtime.
Thank you for your patience.
Oct 20, 17:11 UTC
Investigating -
We are experiencing some issues with our Help Centre, some articles are currently unavailable. Our team is investigating.
Oct 20, 16:11 UTC
Resolved -
Deposits via FPX has since resumed on 17th Oct 2:30am. Thank you
Oct 18, 01:59 UTC
Identified -
Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.
You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times:
Monday, 11 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.) Tuesday, 12 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.) Wednesday, 13 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.) Friday, 15 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 2.30 a.m.) Saturday, 16 October 2021 12.00 a.m. to 9.00 a.m. (Service resumed on 2.30 a.m.) Sunday, 17 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 2.30 a.m.)
Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.
We’ll post an update once the maintenance has been completed.
Resolved -
All services have returned to normal. We'd like to take the time to apologise to everyone affected by the brief downtime today. Thanks for your patience.
Oct 15, 09:45 UTC
Update -
A fix has been implemented. luno.com and the app are available again. We apologise for any inconvenience.
Oct 15, 09:10 UTC
Identified -
Luno is currently down. We are looking into this as a matter of urgency.
Oct 15, 09:06 UTC
Resolved -
All services have returned to normal. We'd like to take the time to apologise to everyone affected by the brief downtime today. Thanks for your patience.
Oct 14, 21:03 UTC
Monitoring -
A fix has been implemented, luno.com and the app is available again. We will monitor for any further issues. We don't expect any further downtime.
Oct 14, 17:12 UTC
Investigating -
Luno is currently down, our team is investigating urgently.
Oct 14, 17:06 UTC
Resolved -
The issue has been resolved. Support tickets can be created as normal.
Oct 14, 17:36 UTC
Monitoring -
The issue has been resolved and we are monitoring the results, support tickets can be created as normal.
Oct 14, 15:12 UTC
Investigating -
We are looking into an issue that is affecting the creation of support tickets. Some customers will be unable to submit tickets to our team.
We are looking into this with our team as a matter of urgency.
Oct 14, 14:28 UTC
Resolved -
This issue has been resolved and all XRP receives are coming through as normal.
Oct 14, 08:36 UTC
Identified -
We have identified an issue that is causing delayed XRP receives, please raise a support ticket if your XRP receive does not reflect after a few hours.
If possible please include a link to your transaction on XRP scan in order for us to best assist you, we are working on a fix as a priority.
We apologise for any inconvenience.
Oct 13, 13:29 UTC
Resolved -
No further errors are being reported, we'll continue to monitor for any further anomalies.
Oct 11, 12:11 UTC
Monitoring -
A fix has been implemented. We are monitoring for any further errors. Thank you for your patience.
Oct 11, 10:03 UTC
Identified -
Some customers may experience issues when canceling orders on the exchange. We are working on this as a priority. We apologise for any inconvenience.
Oct 11, 09:57 UTC