Monitoring - Withdrawals are being processed however some delays may still occur, please check back in the app later. We're doing our best to process all withdrawals are quickly and efficiently as possible.
Dec 3, 12:12 UTC
Identified - We are still experiencing some issues with processing withdrawals in Nigeria and we are working on an expedited resolution. Affected customers may see delays when attempting to process withdrawals. For customers that cannot submit a withdrawal request, please check the app later and try again. We apologize for the inconvenience caused.
Nov 30, 06:41 UTC
Investigating - Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page as soon as we have an update
Sincerely sorry about any inconvenience caused.
Nov 26, 10:23 UTC
Crypto sends and receives
Operational
90 days ago
100.0
% uptime
Today
BTC
Operational
90 days ago
100.0
% uptime
Today
BCH
Operational
90 days ago
100.0
% uptime
Today
ETH
Operational
90 days ago
100.0
% uptime
Today
XRP
Operational
90 days ago
100.0
% uptime
Today
LTC
Operational
90 days ago
100.0
% uptime
Today
USDC
Operational
90 days ago
100.0
% uptime
Today
Supported platforms
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
Android app
Operational
90 days ago
100.0
% uptime
Today
iOS app
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Help & account verification
Operational
90 days ago
99.99
% uptime
Today
Support response times
?
Operational
90 days ago
100.0
% uptime
Today
Account verification
Operational
90 days ago
99.99
% uptime
Today
Bank deposits and withdrawals
Operational
Australia
Operational
Austria
Operational
Belgium
Operational
Bulgaria
Operational
Croatia
Operational
Cyprus
Operational
Czechia
Operational
Denmark
Operational
Estonia
Operational
France
Operational
Greece
Operational
Hungary
Operational
Iceland
Operational
Ireland
Operational
Italy
Operational
Latvia
Operational
Liechtenstein
Operational
Lithuania
Operational
Luxembourg
Operational
Malta
Operational
Monaco
Operational
Poland
Operational
Portugal
Operational
Romania
Operational
San Marino
Operational
Slovakia
Operational
Slovenia
Operational
Spain
Operational
Sweden
Operational
Switzerland
Operational
Indonesia
Operational
Malaysia
Operational
Singapore
Operational
South Africa
Operational
Uganda
Operational
Gibraltar
Operational
Guernsey
Operational
Isle of Man
Operational
Jersey
Operational
United Kingdom
Operational
Zambia
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issues causing delays in Nigerian deposits has been fixed.
Thank you for your patience.
Dec 2, 06:08 UTC
Monitoring -
A fix has been implemented and deposits in Nigeria are proceeding as normal. We will continue to monitor closely.
Thank you for your patience.
Dec 1, 14:16 UTC
Investigating -
Some customers may experience delays in deposits in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a deposit please try again in a few hours.
We'll update this status page as soon as we have an update.
Sincerely sorry about any inconvenience caused.
Dec 1, 09:20 UTC
Resolved -
Sends have returned to normal.
Nov 29, 22:04 UTC
Identified -
The issue has been identified, new sends will process without a delay - we're working on the small backlog of sends at the moment. Thanks for your patience.
Nov 29, 20:26 UTC
Investigating -
We're investigating a small spike in XRP and LTC sends, some customers may see sends take longer than usual to clear. Receive transactions are unaffected. We're investigating.
Nov 29, 20:04 UTC
Resolved -
Withdrawals are being processed as normal, thanks for your patience.
Nov 25, 07:21 UTC
Identified -
Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page the minute anything changes.
Sincerely sorry about any inconvenience caused.
Nov 24, 14:07 UTC
Resolved -
Our verification partner has fixed the issue, we have managed to process all the affected and delayed account verification requests.
Nov 23, 09:17 UTC
Investigating -
We have identified an issue with one of our account verification partners which is causing a delay with verifying a few selected customers. They are working on fixing the issue to restore full service shortly. The majority of our verification is still ongoing without interruption.
Nov 22, 11:12 UTC