Luno Status

Delayed deposits via Checkout Cards Europe

Monitoring - A fix has been implemented for the issues causing delays for customers attempting to deposit via Checkout Cards EUR/GBP

We are continuing to monitor closely to ensure no further issues.
Nov 30, 2023 - 09:26 UTC

Investigating - We have identified an issue that is causing delays for customers attempting to deposit via Checkout Cards EUR/GBP

We are looking into this as a matter of priority.
Nov 30, 2023 - 08:20 UTC

Slow Bitcoin transactions

Update - Unconfirmed transactions, as well as fees, remain fairly high, and activity remains consistently high throughout the day.

A mining difficulty change set to take place around 27 November 2023, may help alleviate unconfirmed transactions.

We will provide further updates should there be any significant improvement to the network congestion as we continue to monitor over the coming weeks.
Nov 24, 2023 - 09:06 UTC

Update - Unconfirmed transactions as well as fees remain very high, not seeing much of a change regardless of the time of day.
A mining difficulty change may help unconfirmed transcations, however this is only set to take place around 27 November 2023.

Our next update will be then or if something has significantly changed.
Nov 17, 2023 - 10:17 UTC

Update - While fees look to have come down slightly, we're still seeing a big backlog of unconfirmed transactions on the Bitcoin Blockchain. Sending from your Luno Wallet looks to clear quite quickly, however fees are still very expensive.

Please ensure you're including a fee that has been recommended by the Blockchain in order to see BTC receives clear quickly.
Nov 15, 2023 - 17:40 UTC

Update - Congestion and high fees remain an issue, both sends and receives to and from Luno may take longer than usual. Please give it some time to clear, transactions are still being processed as normal.
Nov 11, 2023 - 17:38 UTC

Monitoring - We're observing slower than normal BTC sends and receives due to congestion on the Bitcoin blockchain. Transacting may also be more expensive than usual.

Customers who are receiving BTC to Luno may have seen these delays since 3 November 2023.
Nov 09, 2023 - 12:25 UTC

Sign-up flow disrupted in Indonesia

Update - We are continuing to investigate the issue that is leading to customers not receiving the SMS required to sign in and sign up, in Indonesia.

Customers are still able to use the ‘Please call me’ button to complete the sign-up flow.

We are continuing to work closely with our third-party providers and believe the issue to be regulation changes within Indonesia which has caused our SMS to not be delivered. We are working closely with our SMS provider to implement a permanent solution to resolve this issue, we have made some good progress here and hope to have a solution soon.

We will provide further updates as soon as they become available.

Thank you for your continued patience in this matter.
Nov 21, 2023 - 08:21 UTC

Update - We are continuing to investigate the issue that is leading to customers not receiving the SMS required to sign up in Indonesia.

Customers are still able to use the ‘Please call me’ button to complete the sign-up flow.

We are continuing to work closely with our third-party providers to implement a permanent solution to resolve this issue, we have made some good progress here and hope to have a solution soon.

We will provide further updates as soon as they become available.

Thank you for your continued patience in this matter.
Nov 17, 2023 - 13:57 UTC

Update - We are continuing to investigate the issue that is leading to customers not receiving the SMS required to sign up in Indonesia.

Customers are still able to use the ‘Please call me’ button to complete the sign-up flow.

We are continuing to work closely with our third-party providers to implement a temporary solution to resolve this issue.

We will provide further updates tomorrow (17 November) or as soon as they become available.
Nov 16, 2023 - 09:34 UTC

Update - We are continuing to investigate the issue that is leading to customers not receiving the SMS required to sign up in Indonesia.
Customers are still able to use the ‘Please call me’ button to complete the sign-up flow.

We are working closely with our third-party providers to implement a temporary solution to resolve this issue.

We will provide further updates as soon as they become available.
Nov 10, 2023 - 09:52 UTC

Investigating - We are currently investigating an issue that is leading to customers not receiving the SMS required to sign up in Indonesia.
Customers are still able to use the ‘Please call me’ button to complete the sign-up flow.
We are working on this as a matter of priority and will provide updates as soon as they become available.
Nov 09, 2023 - 06:11 UTC

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

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Past Incidents

Nov 30, 2023

Unresolved incident: Delayed deposits via Checkout Cards Europe.

Nov 29, 2023

Exchange and Instant Buy & Sell is unavailable

Resolved - We can confirm everything is working as expected and there is no further impact.
Nov 29, 14:35 UTC

Monitoring - We have implemented a fix and all services have resumed as normal, we will continue to monitor to ensure there is no further impact.
Nov 29, 11:04 UTC

Investigating - We are currently investigating an issue causing some customers to be unable able to access the Exchange on Web, Android or iOS apps as well as our API.

We're pushing out a fix for this now, and should see this resolved soon.
Nov 29, 10:44 UTC

Delayed withdrawals and deposits in South Africa

Resolved - We have pushed out a fix for this and have cleared the backlog, all withdrawals and deposits are processing as normal.

We apologise for any inconvinience caused.
Nov 29, 14:33 UTC

Update - We are currently investigating an issue causing delays with withdrawals and deposits in South Africa.

We are working on a fix as a priority and will provide updates as soon as we can.
Nov 29, 11:38 UTC

Investigating - We are currently investigating an issue causing delays with withdrawals in South Africa.

We are working on a fix as a priority and will provide updates as soon as we can.
Nov 29, 11:05 UTC

Scheduled Maintenance

Resolved - We have postponed the maintenance until further notice, we will publish an update in the coming weeks regarding this.
Nov 29, 08:49 UTC

Identified - Luno will be undergoing scheduled maintenance on the 29th and 30th of November 2023. This is necessary to ensure platform stability.

We don’t expect prolonged downtime, if any. If you see any errors during this time please refresh and try again.

Customers using Luno on Web, Android & iOS as well as our API may see errors for a brief period.

This status page will be updated once the maintenance has been completed.
Nov 28, 06:44 UTC

Nov 28, 2023

Nov 27, 2023

No incidents reported.

Nov 26, 2023

Luno Planned Maintenance in Australia

Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 13:00 UTC

Scheduled - Monoova have advised that they will be performing maintenance on Sunday 5th September 2021 which requires a full outage and those changes will impact both deposits and withdrawals.

Start: 26th November 2023 @ 12:00 am AEST
End: 26th November 2023 @ 8:30 am AEST

NOTE: times are approximate from Monoova and may vary if required activities complete sooner, or take longer. We will update as soon as the maintenance is completed.

Thank you for your understanding.
Nov 24, 04:25 UTC

Nov 25, 2023

Nov 24, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 24, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 16:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 24 November 2023 12.00 a.m. - 11.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 24 November 2023 12.00 a.m. - 11.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 16, 07:40 UTC

Nov 23, 2023

Nov 22, 2023

No incidents reported.

Nov 21, 2023

Error when singing in on Web

Resolved - We are seeing successful sign-ins on Web. We can confirm this issue is resolved.

We apologise for any inconvenience caused.
Nov 21, 09:44 UTC

Monitoring - A fix has been implemented for the incidents causing customers to see an error when attempting to sign in on Web.

We are continuing to monitor closely.
Nov 21, 09:24 UTC

Investigating - We are currently investigating an issue that is causing some customers to see an error when signing in on Web.
Customers attempting to sign in on the App remain unaffected.

We are working on this as a matter of priority.
Nov 21, 09:15 UTC

Degraded service across the platform

Resolved - We have restored service across our platform and everything is working as expected, we apologize for any inconvinience caused.
Nov 21, 05:25 UTC

Investigating - We are currently experiencing an issue causing degraded service across our platform, we are working on resolving this as soon as possible and will provide further updates when they become available.
Nov 21, 04:59 UTC

Nov 20, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 20, 08:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 20 November 2023 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 20 November 2023 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 16, 07:39 UTC

Nov 19, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:01 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 19 November 2023 12.00 a.m. - 8.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 19 November 2023 12.00 a.m. - 8.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 16, 07:38 UTC

Nov 18, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18 November 2023 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18 November 2023 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 16, 07:36 UTC

Nov 17, 2023

Deposits and withdrawals via Afritickets in Nigeria

Resolved - There's been no further impact, thanks for your patience.
Nov 17, 12:42 UTC

Monitoring - Afritickets have implemented a fix at 08:11 UTC, we're monitoring closely.
Nov 17, 10:17 UTC

Identified - We're aware of some issues where customers are seeing intermittant problems depositing or withdrawals via Afritickets in Nigeria.
Unfortunately this looks to be a mis-configuration with Afritckets - we're in communication with them and awaiting a fix.

Apologies for the inconvenience caused.
Nov 17, 07:19 UTC

Nov 16, 2023