All Systems Operational
Uptime over the past 90 days. View historical uptime.
Crypto sends and receives Operational
90 days ago
99.99 % uptime
Today
BTC Operational
90 days ago
100.0 % uptime
Today
BCH Operational
90 days ago
100.0 % uptime
Today
ETH Operational
90 days ago
100.0 % uptime
Today
XRP Operational
90 days ago
100.0 % uptime
Today
LTC Operational
90 days ago
100.0 % uptime
Today
USDC Operational
90 days ago
99.94 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
99.81 % uptime
Today
Support response times ? Operational
90 days ago
99.62 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Operational
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Past Incidents
Jul 26, 2021

No incidents reported today.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Slow Crypto Sends and Receives
Resolved - All send and receives have returned to normal.
Jul 24, 08:47 UTC
Update - All transactions stuck in a processing state from this morning have cleared, we're monitoring new transactions closely.
Jul 24, 08:22 UTC
Monitoring - Send transactions for BCH, XRP, LTC, USDC have returned to normal.

Some BTC sends remain in a processing state, we're working hard to process this backlog as soon as possible.
Jul 24, 08:12 UTC
Update - This issue would affect the following cryptocurrencies:

BTC
BCH
XRP
LTC
USDC

We are seeing some sends going through successfully. We're doing our best to minimise this delay as much as possible. Thanks for your patience.
Jul 24, 07:43 UTC
Identified - We've identified an issue that may affect crypto sends and receives.

Our team is working on this as a priority.
Jul 24, 07:17 UTC
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Delayed bank withdrawal in Uganda
Resolved - This incident has been resolved.
Jul 21, 10:07 UTC
Update - We are continuing to work on a fix for this issue.
Jul 20, 06:26 UTC
Identified - Withdrawals in Uganda will not be processed on 19-07-2021 and 20 -07-2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 21-07-2021

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 19, 10:39 UTC
Delayed bank withdrawal in Malaysia
Resolved - Withdrawals are now being processed as scheduled. Thank you
Jul 21, 04:54 UTC
Identified - Withdrawals in Malaysia will not be processed on 20th July 2021 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 21st July 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 19, 04:14 UTC
Jul 20, 2021
Mobile Help Centre is down
Resolved - The Help Centre is stable, thanks for your patience.
Jul 20, 12:14 UTC
Monitoring - A fix has been implemented, the help centre on the app is available again - a permanent resolution is being worked on, we don't expect any further downtime.
Jul 20, 11:37 UTC
Identified - We've identified the issue and are working on resolving this. Customers may currently experience issues accessing help centre articles as well as submitting tickets via the app - please make use of the web in the mean time.
Jul 20, 11:34 UTC
Investigating - Our Help centre in the app is currently down, our team are investigating.
Jul 20, 11:32 UTC
Jul 19, 2021
Jul 18, 2021
New account verifications in South Africa
Resolved - The backlog of customers awaiting verification is complete, this is now fully resolved.
Thanks again for your patience.
Jul 18, 19:08 UTC
Monitoring - A fix has been implemented, we're working for through backlog of failed verifications from Saturday night - customers who signed up during this time should be automatically verified shortly.
Jul 18, 18:33 UTC
Update - We're continuing to have conversations with the third party provider, we're making progress.
Sincerely sorry about the delays that this has caused.
Jul 18, 17:55 UTC
Update - The root cause of the issue has been narrowed down to the third party provider we use for account verifications in South Africa, we're attempting to contact them as a matter of urgency.

Updates to follow.
Jul 18, 16:03 UTC
Update - Customers who signed up after Saturday 17 July in South Africa will be affected, we're in the process of reviewing some errors. There is no need to do anything, we'll have this sorted out and the backlog completed shortly.
Jul 18, 14:40 UTC
Identified - We've identified an issue affecting account verifications for new customers signing up or trying to verify to Level 1 in South Africa. A fix is being worked on as a priority.
Jul 18, 14:26 UTC
Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Delayed deposits and withdrawals
Resolved - The issue has been resolved. Deposits and withdrawals are working as usual.
Jul 15, 16:24 UTC
Identified - Some customers may experience a delay in their deposits and withdrawal.

Our team is aware of the delay and is working on a fix as a priority.
Jul 15, 15:40 UTC
Jul 14, 2021
Slow support and account verification response times in Indonesia
Resolved - Response times have returned to normal, thanks for your patience.
Jul 14, 10:16 UTC
Identified - Saat ini, kami tengah menangani jumlah tiket bantuan yang lebih tinggi dari biasanya.

Kemungkinan kami akan memerlukan waktu lebih lama untuk membalas atau memproses permintaan bantuan atau verifikasi akun Anda.

Kami mohon maaf atas ketidaknyamanan ini dan kami akan mengupayakan
untuk membantu Anda secepatnya atau maksimal 7 hari kerja.

Terima kasih atas pengertian Anda.

We’re currently experiencing an extremely high number of signups and incoming queries, and we’re working through the backlog as fast as we can.

You can expect longer than normal response times on your support queries and account verification responses. We’re sorry for the delay and we’ll do our best to get back to you within 7 working days.

Thanks so much for bearing with us.
Jul 2, 09:57 UTC
Slow Bank Deposits in Malaysia
Resolved - Our service provider has informed that the issue has been resolved and FPX deposits should be working as usual now.
Jul 14, 09:19 UTC
Identified - Some customers are facing interruptions when making FPX deposits. Our service provider has advised this is an ongoing issue when using certain telcos/WiFi services.

If you’re facing issues, please retry making FPX deposits using an alternative Internet connection. For example, if you’re using WiFi, try using your mobile data instead. If you’re using the Luno app, please try using Luno on Web instead, as this has worked for some customers.

The FPX provider is working as fast as possible to resume normal service.
Jul 14, 07:42 UTC
Investigating - We're aware that there is a service interruption with FPX deposits. Our service provider is currently investigating the issue and we are working closely to have this issue resolved soon.
Jul 14, 05:47 UTC
Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

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