Delayed withdrawals in Nigeria
Identified - We have identified an issue causing withdrawal delays for customers in Nigeria.

Customers can initiate withdrawals but will experience longer-than-usual processing times.

Our team is working on this as a priority.

We appreciate your understanding in this matter.
Nov 06, 2026 - 13:25 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Identified - The 9th of November 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 10th November 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

9hb November 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 10hb November 2026.
Nov 06, 2026 - 09:37 UTC
Delayed AVAX Staking payouts
Identified - Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts.

This is due to the following: AVAX validators for staking have renewal periods which is every three months.

During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.

Customers can expect to receive rewards less frequently for the next 3 weeks.

We appreciate your understanding in this matter.
Oct 22, 2026 - 07:49 UTC
Fiat Deposits and Withdrawals Unavailable in Kenya
Identified - Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.

What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.

What's still working:
Cryptocurrency sends to external wallets

What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.

We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Sep 30, 2026 - 09:51 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching

Nov 9, 2026

Scheduled Maintenance: Luno Exchange & Instant buy & sell Maintenance Period
Resolved - The scheduled maintenance was successfully completed

We appreciate your understanding.
Nov 9, 15:01 UTC
Identified - Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades.

This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.

During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.

Impact on Trading on the Exchange:

During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.

Impact on Instant Buy and Sell

During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remains unaffected.
Luno Pay may experience degraded performance or delays.

What Still Works

Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.

Maintenance Schedule

Start Date/Time: Nov 8, 2026 9:00 AM UTC
End Date/Time: Nov 8, 2026 10:00 AM UTC
Estimated Duration: 1 hour

What You Need to Do

Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Thank you for your continued trust and support.
Nov 5, 10:35 UTC

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Intermittent login issues on Luno
Resolved - There are no longer any intermittent login issues.

We appreciate your patience and understanding in this matter.
Nov 6, 23:29 UTC
Identified - We have identified an issue that is affecting customers attempting to log in to their Luno account.

Customers who are logged in via mobile devices will not be affected; customers logged in on the web may experience timeouts and will not be able to log in. API customers will not be affected.

We are working on this as a priority and apologize for any inconvenience caused.

Updates to follow
Nov 6, 21:19 UTC
Delays With Crypto Withdrawals/Sends
Resolved - Crypto sends are now working normally. If your send failed or was delayed, you can try again.

We apologise for the inconvenience this caused and appreciate your patience.
Nov 6, 11:56 UTC
Update - We are aware that you may be experiencing delayed or failing crypto sends. Some sends are working, but others may still be delayed or fail.

Receives, buys, sells, and fiat withdrawals and deposits are not affected.

We are investigating this issue and will provide an update as soon as we have it. Your funds are safe, and you don’t need to take any action.

We’re sorry for the inconvenience.
Nov 5, 13:08 UTC
Update - We are continuing to work with our 3rd party provider as a priority to bring sends/withdrawals back.

We are sorry for the inconvenience and appreciate your continued patience.
Nov 5, 08:48 UTC
Identified - We’re aware that some customers are unable to send crypto from their Luno wallets. Withdrawals may fail or return an error.

Your funds are not affected and remain in your Luno account.

Our teams are working on this, and we’ll share updates here as we have more information.

We’re sorry for the inconvenience.
Nov 4, 15:50 UTC
Delayed Order Updates On The Exchange
Resolved - This has now been resolved.
Nov 6, 07:04 UTC
Identified - We are investigating delays in order updates on our Exchange. Trading, order matching and account balances are not affected. The Luno app and website are not affected.

We apologise for the inconvenience
Nov 5, 15:37 UTC

Nov 5, 2026

Nov 4, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 5 November 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 5 November 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 4, 02:31 UTC
Delayed Deposits In Malaysia
Resolved - The issue has been confirmed as resolved by our 3rd party provider.

Apologies for any inconvenience this may have caused
Nov 4, 15:36 UTC
Identified - We have identified an issue affecting deposits for customers in Malaysia. Withdrawals remain unaffected

We are actively working with our third-party provider to resolve this issue.

An update will be provided as soon as we have more information.
Nov 3, 14:38 UTC
Delayed SOL Staking Rewards Payouts
Resolved - The incident has been resolved and all payout activity has resumed.

Apologies for any inconvenience this may have caused.
Nov 4, 08:36 UTC
Identified - We have identified an issue that may be causing delays in SOL staking reward payouts to some of our customers.

Staking and unstaking rewards are unaffected. Our team is working urgently to resolve the issue and restore normal reward payouts as soon as possible.

Updates will be shared as more information becomes available.
Nov 3, 07:32 UTC
NG Flutterwave Delays With Deposits And Withdrawals
Resolved - The issue has been resolved by our 3rd party payment provider within NG.

We apologise for the inconvenience.
Nov 4, 08:34 UTC
Identified - We’re currently experiencing issues that may prevent some NG customers from completing deposits and withdrawals.

We apologise for the inconvenience.
Nov 4, 01:46 UTC

Nov 3, 2026

Delayed Withdrawals On Some Networks
Resolved - This issue is now resolved. Withdrawals are processing normally on all networks.

Thank you for your patience.
Nov 3, 16:10 UTC
Identified - Some withdrawals on certain networks may not go through and will show as cancelled. Your funds are safe: if this happens, the full amount, including fees, is returned to your Luno wallet.

Please try again later. We'll post an update here as soon as we have more information.
Oct 30, 21:37 UTC
Crypto Send Delays
Resolved - The issue causing crypto send delays has been fully resolved and normal service has resumed. All delayed transactions have now been processed. Thank you for your patience.
Nov 3, 15:53 UTC
Monitoring - Our third-party provider has implemented a fix, and we are currently monitoring the results. Delayed crypto sends are now being processed. We will provide a final update once we have confirmed that normal service is fully restored.
Nov 3, 15:12 UTC
Identified - We are currently experiencing an issue with a third-party service provider that is impacting outgoing transactions. As a result, you may experience crypto send delays.

Please be assured that your funds are entirely safe. Our team is actively monitoring the situation and working closely with our partner to restore full service as quickly as possible. We apologise for the inconvenience and will provide another update as soon as we have more information.
Nov 3, 12:45 UTC

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Ethereum Network Delays
Resolved - The delays affecting ETH, USDT, USDC and other ERC-20 token withdrawals have been resolved. All affected withdrawals have been processed.

We apologise for the inconvenience.
Oct 30, 07:40 UTC
Identified - We are currently experiencing delayed withdrawals for ETH, USDT, and other ERC-20 tokens due to network congestion on the Ethereum blockchain. As a result, outbound transactions are remaining in a pending state longer than expected.

While external network conditions are outside of our direct control, our team is closely monitoring the situation and will provide updates as congestion clears.
Oct 30, 00:19 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 28 October 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 28 Oktober 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 27, 00:55 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Resolved - Withdrawals are now being processed as scheduled. Thank you.
Oct 27, 00:48 UTC
Identified - The 26th of October 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 27th of October 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

26hb Oktober 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 27hb Oktober 2026.
Oct 23, 08:50 UTC

Oct 26, 2026

No incidents reported.

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