Identified - We are aware MTN network customers in Nigeria are currently experiencing issues with OTP SMSes not being delivered.

We are working on this as a priority and will provide updates as soon as we can.

We apologise for the inconvenience caused.

Mar 18, 2024 - 10:32 UTC
Identified - Due to unplanned maintenance with our verification partner, account verification for new customers may be slower than usual. Our team are monitoring closely and will update this status page with more information as soon as it's available.

Thanks for your patience.

Mar 18, 2024 - 10:18 UTC
Identified - We will be conducting planned maintenance on our databases on 19 March 2024 starting at 08:00 UTC to 10:00 UTC.

Customers might experience degraded performance and we anticipate there will be increased latency during this period in the SEA region.

We’ll post an update once the maintenance has been completed. Thanks for your understanding.

Mar 15, 2024 - 10:54 UTC
Investigating - We’ve detected some customers experiencing error messages when making deposits from Public Bank and Hong Leong bank accounts. An error message is displayed on either the bank’s app or website.

If you are facing similar difficulties, we recommend using FPX Instant Transfer or Touch 'n Go to make deposits to Luno (however, please ensure it’s from a bank account in your own name). If you’re facing issues making deposits from other banks, please reach out directly to Luno customer service for assistance.

Do note that deposits are functioning as per normal for all customers of other banking platforms. We are investigating and will provide further updates once we have obtained clarification from the affected banks.

Mar 11, 2024 - 10:02 UTC
Identified - We are aware that a small number of customers are having intermittent connectivity issues. We are currently investigating the cause of these issues, but they appear to be isolated and we would like to reassure you that Luno is operating as normal.
Feb 23, 2024 - 14:35 UTC
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Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This issue has been resolved.

Withdrawals via Afritickets in Nigeria are working as expected.

Thanks for your patience.

Mar 18, 15:19 UTC
Monitoring - This issue has been resolved. We are currently working through the backlog with Afritickets and will continue to monitor.

Thank you for your patience and apologies for the inconvenience caused.

Mar 15, 08:34 UTC
Identified - We're aware of some issues where customers are seeing intermittent delays with withdrawals via Afritickets in Nigeria.

We are looking into this as a matter of priority and working closely with Afritickets to get this resolved.

Apologies for the inconvenience caused.

Mar 14, 09:06 UTC
Resolved - We've rolled out a fix and email tickets created via the "contact us" form on the app and web are working as expected.

Thank you for your patience and we apologise for the inconvenience.

Mar 18, 07:48 UTC
Update - This seems to be affecting the "contact us" form on web as well.

We are continuing to further investigate this.

Please make use of the chat function if you would like to contact us.

Mar 18, 06:01 UTC
Identified - We are aware of an issue causing customers to be unable to send us a message via our "contact us" form in the app.

Please contact us via chat in the meantime.

We are working on a resolution as soon as possible. We apologise for the inconvenience.

Mar 18, 05:02 UTC
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 18 March 2024 12.00 a.m. - 3.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 18 March 2024 12.00 a.m. - 3.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Mar 15, 11:40 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This has been resolved.

There are no further delays to deposits and withdrawals, thanks again for your patience.

Mar 15, 16:39 UTC
Monitoring - Deposits and withdrawals are now being processed as normal.

We will continue to monitor for any further issues.

Thanks for your patience and apologies for the inconvenience caused.

Mar 15, 16:04 UTC
Identified - We are aware of an issue that is causing delays with our deposits and withdrawals for customers in South Africa. We are working on this as a priority.

We apologise for the inconvenience caused and appreciate your patience.

Mar 15, 07:35 UTC
Mar 14, 2024
Resolved - We’ve confirmed the ETH hard fork was successful and no issues have been reported.
Mar 14, 09:28 UTC
Monitoring - We're pleased to announce that the ETH hard fork has been successfully completed and our systems are fully upgraded to the Dencun ETH upgrade.

While the upgrade process has concluded smoothly, you may still experience some delays in send and receive transactions as the network stabilises.

We will continue to monitor, should there be any further developments or updates, we'll promptly communicate them on this status page.

Thank you for your patience and understanding.

Mar 13, 14:28 UTC
Identified - There's an upcoming ETH hard fork on 13 March 2024.

While we don't expect any disruptions during the upgrade, send and receive transactions may be slow. Our systems are fully prepared for the Dencun ETH upgrade. Your seamless experience remains our top priority.

Should anything change regarding this, we'll update this status page.

Mar 12, 13:12 UTC
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 UTC
Scheduled - Please note that Capitec Bank will be undergoing an emergency scheduled maintenance from 01:00 until 01:30 SAST on Thursday, 14 March 2024. During this time, instant EFT deposits may be unavailable for Capitec Bank users.

We will post an update once the maintenance has been completed.

Thank you for your understanding.

Mar 13, 18:50 UTC
Mar 12, 2024
Mar 11, 2024
Resolved - All withdrawals are being processed as normal. Thanks for your patience.
Mar 11, 11:39 UTC
Identified - Some withdrawals may still be delayed, we're working closely with the bank to see this resolved as soon as possible.
Mar 11, 10:26 UTC
Investigating - We're investigating the cause for slow bank withdrawals in South Africa, updates to follow.
Mar 11, 08:35 UTC
Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:00 UTC
Scheduled - Please note that Capitec Bank will be undergoing scheduled maintenance from 01:00 until 04:00 SAST on Sunday, 10 March 2024. During this time, instant EFT deposits may be unavailable for Capitec Bank users.

We will post an update once the maintenance has been completed.

Thank you for your understanding.

Mar 8, 17:33 UTC
Mar 9, 2024
Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 9th March2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 9hb Mac 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Feb 23, 01:15 UTC
Mar 7, 2024
Resolved - We are seeing account verification processing as normal in South Africa and Nigeria.

We apologise for any inconvenience and thank you for your patience in this regard.

Mar 7, 18:27 UTC
Identified - The provider we utilise for account verifications in Nigeria and South Africa is experiencing some issues which may result in slower than normal verification times. We are working closely with them to get this resolved.

Apologies for the inconvenience.

Mar 7, 16:26 UTC
Resolved - This has been resolved. There are no further delays, thanks again for your patience.
Mar 7, 07:17 UTC
Monitoring - The vendor has resolved their issue, we're monitoring closely.
Mar 6, 20:31 UTC
Identified - We are experiencing delays with account verification for customers in Indonesia. We are working with our service provider to rectify the issue.

We apologize for any inconvenience and will provide an update as soon as possible.

Mar 6, 20:13 UTC
Mar 6, 2024
Resolved - The scheduled maintenance has been completed.
Mar 6, 14:42 UTC
Identified - We will be conducting planned maintenance on our databases starting in 5 min and will roughly take 3 hours to complete.

Customers might experience degraded performance and we anticipate there will be increased latency during this period.

We’ll post an update once the maintenance has been completed. Thanks for your understanding.

Mar 6, 12:14 UTC
Resolved - Instant buy via PayU is now available and we have seen no further issues.
Thanks for your patience.

Mar 6, 13:37 UTC
Monitoring - Instant buy via PayU is now available. We will continue to monitor for any further issues.
Mar 6, 05:49 UTC
Update - Unfortunately Buys via PayU remain unavailable, we've reached out to PayU.
Apologies for the inconvenience caused.

Mar 5, 19:21 UTC
Identified - Customers in South Africa will be unable to Buy crypto via PayU, please make use of an alternative method available to you in the Buy/Deposit screens.
Mar 5, 14:46 UTC
Resolved - We saw some errors when performing our scheduled maintenance and have decided to postpone until further notice. We will inform you once we have a date.

Thanks for your understanding.

Mar 6, 09:34 UTC
Identified - We will be conducting planned maintenance on our databases on 6 March 2024 starting at 08:00 UTC to 10:00 UTC.

Customers might experience degraded performance and we anticipate there will be increased latency during this period in the SEA region.

We’ll post an update once the maintenance has been completed. Thanks for your understanding.

Mar 4, 08:39 UTC
Mar 5, 2024
Resolved - No further issues since 15:23 yesterday, thanks for your patience.
Mar 5, 06:30 UTC
Monitoring - Errors have decreased, customers can add cards again - we're monitoring closely for any further issues.
Mar 4, 15:23 UTC
Investigating - Customers in South Africa are unable to add new cards via Web - iOS and Android remain unaffected.
Alternatives remain available via your deposit flow.

Mar 4, 14:59 UTC