All Systems Operational
Luno
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 15, 2026
No incidents reported today.
Feb 14, 2026
No incidents reported.
Feb 13, 2026
No incidents reported.
Feb 12, 2026
Completed -
The scheduled maintenance has been completed.
Feb 12, 21:00 UTC
Feb 12, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 04:00 UTC
Feb 12, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Friday, 13 February 2026 4.30 a.m. - 5.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 13 Februari 2026 4.30 a.m. - 5.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Feb 12, 00:25 UTC
Appreciate if you could plan and make deposits before/after the following times:
Friday, 13 February 2026 4.30 a.m. - 5.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 13 Februari 2026 4.30 a.m. - 5.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Feb 12, 00:25 UTC
Resolved -
The issue that was causing delays when using the Toshi Chatbot has now been resolved.
Our team identified the root cause and implemented a fix. The chatbot is operating normally, and customers should no longer experience delays.
We apologise for the inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 12, 18:03 UTC
Our team identified the root cause and implemented a fix. The chatbot is operating normally, and customers should no longer experience delays.
We apologise for the inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 12, 18:03 UTC
Identified -
We’ve identified the issue causing delays when using the Toshi Chatbot and are actively working on implementing a resolution.
We apologise for the inconvenience and appreciate your patience while we resolve this issue.
Feb 12, 15:42 UTC
We apologise for the inconvenience and appreciate your patience while we resolve this issue.
Feb 12, 15:42 UTC
Investigating -
Customers will experience delays using our Toshi Chatbot, we've identified the issue and will have a fix implemented shortly.
Customers wanting to reach out to us without delays can do so here: https://www.luno.com/help/en/tickets/new?category_id=54. We apologise for the inconvenienced caused.
Feb 12, 14:35 UTC
Customers wanting to reach out to us without delays can do so here: https://www.luno.com/help/en/tickets/new?category_id=54. We apologise for the inconvenienced caused.
Feb 12, 14:35 UTC
Feb 11, 2026
No incidents reported.
Feb 10, 2026
No incidents reported.
Feb 9, 2026
Completed -
The scheduled maintenance has been completed.
Feb 9, 22:00 UTC
Feb 9, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 04:00 UTC
Feb 8, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Monday, 9 February 2026 12.00 a.m. - 6.00 a.m.
Tuesday, 10 February 2026 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 9 Februari 2026 12.00 a.m. - 6.00 a.m.
Selasa, 10 Februari 2026 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Feb 6, 03:23 UTC
Appreciate if you could plan and make deposits before/after the following times:
Monday, 9 February 2026 12.00 a.m. - 6.00 a.m.
Tuesday, 10 February 2026 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 9 Februari 2026 12.00 a.m. - 6.00 a.m.
Selasa, 10 Februari 2026 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Feb 6, 03:23 UTC
Feb 8, 2026
Feb 7, 2026
No incidents reported.
Feb 6, 2026
No incidents reported.
Feb 5, 2026
Resolved -
Thank you for your patience, this is now resolved
Feb 5, 11:25 UTC
Feb 5, 11:25 UTC
Identified -
Summary
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 5 Feb 2026
Time: 08:00 to 10:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Feb 5, 08:08 UTC
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 5 Feb 2026
Time: 08:00 to 10:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Feb 5, 08:08 UTC
Feb 4, 2026
No incidents reported.
Feb 3, 2026
Resolved -
Update:
Our scheduled maintenance has been successfully completed.
All services should be running as normal.
We appreciate your understanding and patience.
Feb 3, 09:43 UTC
Our scheduled maintenance has been successfully completed.
All services should be running as normal.
We appreciate your understanding and patience.
Feb 3, 09:43 UTC
Identified -
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 03/02/2026
Time: 08:00 to 10:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary:
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services.
Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Feb 2, 14:14 UTC
Schedule
Date: 03/02/2026
Time: 08:00 to 10:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary:
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services.
Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Feb 2, 14:14 UTC
Resolved -
The issue has been resolved and we thank you for your patience
Feb 3, 09:40 UTC
Feb 3, 09:40 UTC
Update -
Customers are still experiencing issues in buying and selling bundles, our team is working on the issue as a priority to resolve the issue.
We apologise for the inconvenienced caused and thank you for your patience.
Feb 2, 16:00 UTC
We apologise for the inconvenienced caused and thank you for your patience.
Feb 2, 16:00 UTC
Identified -
We are currently investigating an issue affecting the bundle purchases. Some customers may encounter an error message when attempting to initiate a transaction using bundles.
Our team is working on this as a priority.
Jan 31, 09:54 UTC
Our team is working on this as a priority.
Jan 31, 09:54 UTC
Resolved -
Withdrawals are processed as usual
Feb 3, 01:49 UTC
Feb 3, 01:49 UTC
Identified -
The 2nd of February 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 3rd of February 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as usual, according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://guide.luno.com/hc/articles/11035601393565
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
2hb Februari 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Februari 2026.
Jan 30, 09:09 UTC
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as usual, according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://guide.luno.com/hc/articles/11035601393565
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
2hb Februari 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Februari 2026.
Jan 30, 09:09 UTC
Feb 2, 2026
Feb 1, 2026
No incidents reported.