Luno Status

Public Holiday Reminder - Withdrawal Request will take longer than usual in MALAYSIA

Identified - The 5th of June 2023 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 6th of June 2023.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 02, 2023 - 07:42 UTC

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Jun 10, 2023 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 11th June 2023 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

--

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 11hb Jun 2023 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on May 23, 2023 - 06:48 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jun 11, 2023 15:45-18:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 12th June 2023 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

--

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 12hb Jun 2023 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on May 23, 2023 - 06:52 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jun 16, 2023 15:45-18:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 17 June 2023 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

--

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 17 Jun 2023 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jun 01, 2023 - 04:59 UTC

System Metrics Month Week Day

API uptime

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API response time

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Luno.com uptime

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Past Incidents

Jun 5, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Jun 5, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 6th June 2023 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

--

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 6hb Jun 2023 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 23, 06:42 UTC

Jun 4, 2023

No incidents reported.

Jun 3, 2023

Crypto Send Errors in Malaysia

Resolved - We have detected no further issues and all sends are working as expected.
Jun 3, 09:07 UTC

Monitoring - We have pushed out a fix for this issue and sends are now working as expected.

We will continue to monitor this for the time being and provide updates here as soon as possible.
Jun 3, 08:21 UTC

Identified - We have identified an issue causing an error when initiating crypto sends for all coins.

We are working on this as a priority.
Jun 3, 07:19 UTC

Jun 2, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Jun 2, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:46 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 3rd June 2023 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

--

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 3hb Jun 2023 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 23, 05:13 UTC

Jun 1, 2023

Planned maintenance

Resolved - We can confirm that all the planned maintenance has been carried out and we are seeing optimal performance. Thank you for your patience.
Jun 1, 13:45 UTC

Identified - We will be conducting planned maintenance on our databases during specific time intervals over the next 2 days.
Customers might experience some degraded performance overall and we anticipate there will be increased latency for trades made on the Luno exchange during these intervals.

Wednesday, 31 May 2023 UTC
06:00 - 06:30
13:00 - 13:30

Thursday, 01 June 2023 UTC
06:00 - 06:30
13:00 - 13:30

We apologize for the inconvenience caused and will provide timely updates as the maintenance is conducted.
May 30, 14:43 UTC

May 31, 2023

No incidents reported.

May 30, 2023

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Intermittent issues with the exchange view on the home screen

Resolved - A fix has been implemented for the intermittent problems with the home screen experienced by some customers.

We are not seeing any further anomalies.

Thank you for your patience in this regard.
May 26, 11:47 UTC

Investigating - We are currently investigating an issue that is causing intermittent problems when making use of the exchange view on the home screen page.

The exchange view may be replaced by the default view of the home screen for some customers.

We are looking into this as a matter of priority and we will provide updates as they become available.
May 26, 11:11 UTC

May 25, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
May 25, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 26 May 2023 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

--

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 26 Mei 2023 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 12, 08:28 UTC

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
May 22, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 23 May 2023 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

-

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 23 Mei 2023 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 8, 09:51 UTC

Customers unable to add new accounts via Stitch - South Africa

Resolved - We are no longer seeing any errors with linking new accounts and can confirm that this incident is resolved.
May 22, 09:09 UTC

Monitoring - A fix has been implemented and all new accounts being added through Stitch will be linked successfully
May 22, 08:55 UTC

Identified - The issue has been identified and our engineers are working on a fix.
May 22, 08:46 UTC

Investigating - We are currently investigating an issue that is preventing South African customers from adding new bank accounts to their Luno accounts. We will provide updates shortly.
May 22, 08:34 UTC