Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.
What's affected: KES (fiat) deposits: unavailable KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working: Cryptocurrency sends to external wallets
What you can do: If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.