Withdrawals are now being processed as scheduled. Thank you
Posted Dec 12, 2024 - 00:28 UTC
Investigating
The 11th of December 2024 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 12th of December 2024.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
------------ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
11hb Disember 2024 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 12hb Disember 2024
Sila ambil maklum bahawa perkara ini hanya terpakai pada pengeluaran MYR. Pengeluaran kripto diproses seperti biasa berdasarkan perjanjian tahap perkhidmatan kami.