We are currently facing extremely high contact volumes along with an increased number of sign ups. This results in slower response and longer account verification times.
We cannot provide a clear timeline when your request will be resolved but we are working hard to provide the most effective support in these extraordinary circumstances.
Before sending a support request we encourage you to please view our extensive Help Centre - https://www.luno.com/help
If you’re unable to find a solution on our Help Centre please send us as much information as possible so we can assist you in the most efficient way possible.
In order to have your account verified automatically please submit the correct information and upload accepted documents - https://www.luno.com/wallet/settings/identity
Read more about verification here - https://www.luno.com/help/en/articles/11000019400
Continuous updates will be provided here.