Delayed withdrawals in South Africa

Incident Report for Luno

Resolved

We do not see any further delays with withdrawals.

We appreciate your understanding in this matter.

Posted Feb 18, 2025 - 09:38 UTC

Update

Update:

Some customers may still experience longer than normal processing times.

We are still working with our 3rd party banking partner to resolve this issue as soon as possible.

Posted Feb 14, 2025 - 08:24 UTC

Identified

We have identified an issue that may cause longer than normal processing time for both express and normal withdrawals for customers.

We are currently working with our 3rd party banking partner to resolve this issue.

We apologise for any inconvenience caused.

We will update you as soon as we have further information.

Posted Feb 13, 2025 - 13:55 UTC