Delayed Withdrawals In Nigeria

Incident Report for Luno

Resolved

Our payment provider has resolved the issue, and withdrawals are no longer delayed.

Thank you for your understanding and patience.

Posted Oct 11, 2024 - 07:50 UTC

Identified

Customers may see slower than normal processing times when withdrawing NGN due to an issue with our payment provider.

This is impacting both bank transfers and voucher withdrawals.

We appreciate your understanding in this matter.

Posted Oct 10, 2024 - 10:41 UTC