Luno pay error for iOS customers in South Africa

Incident Report for Luno

Resolved

Update:

We have successfully implemented a fix and Luno Pay is working as intended on iOS.

We apologise for any inconvenience caused.

Posted Mar 11, 2025 - 12:43 UTC

Update

Update:

Our team has created a fix and is testing it.

Some iOS customers may still get an error or unresponsive screen when selecting a "Click to pay" link whilst using the Luno Pay on the iOS app.

Scan to pay, using a QR code, is unaffected and continues to work.

Updates to follow.

Posted Mar 07, 2025 - 08:16 UTC

Identified

We have identified an issue with our Luno Pay feature that is affecting iOS customers.

Some iOS customers may get an error or unresponsive screen when selecting a "Pay with Luno" link whilst using the Luno iOS app.

Scan to pay, using a QR code, is unaffected and continues to work.

A work around is opening the payment link on a separate web browser and scanning the QR code with your Luno iOS app.

Our team is working on a fix.

Posted Mar 04, 2025 - 15:36 UTC