Mobile number verification issues

Incident Report for Luno

Resolved

Number verifications have returned to normal, thanks again for your patience.

Posted Dec 02, 2024 - 12:19 UTC

Update

No further impact since our last update, we'll continue to monitor over the weekend.

Posted Nov 29, 2024 - 12:53 UTC

Monitoring

A fix has been put in place, we ask that customers who had issues signing up and verifying their mobile number to please try again.

Posted Nov 29, 2024 - 07:17 UTC

Identified

Some customers signing up may be unable to verify their mobile number in France, Indonesia, Malaysia, Nigeria and some customers in South Africa.

Our team are working on a fix as a priority.

Posted Nov 29, 2024 - 07:03 UTC