We have confirmed that this has been resolved and balances are being updated as expected.
We apologise for any inconvenience caused.
Posted Aug 29, 2023 - 17:18 UTC
Monitoring
We have pushed out a fix for this and we are seeing balances being updated as normal, we will continue to monitor this to ensure there are no further issues.
Posted Aug 29, 2023 - 17:01 UTC
Investigating
We are currently experiencing an issue causing delayed balance updates for some customers.
We are working on this as a priority and hope to see this resolved soon.