The issue has been fully resolved. All affected withdrawals have been successfully processed, and there are no further delays.
Thank you for your patience.
Posted Nov 15, 2024 - 12:09 UTC
Monitoring
All pending withdrawals have now been successfully processed. We will continue to monitor to ensure there are no further delays.
Posted Nov 15, 2024 - 09:55 UTC
Identified
We have identified the issue affecting a small number of withdrawals. A fix is currently being implemented, and the impacted transactions will be reprocessed shortly.
We appreciate your patience.
Posted Nov 15, 2024 - 09:38 UTC
Investigating
We are currently investigating an issue causing delayed withdrawals for South African customers, we are working on resolving this as soon as possible.