Order status delays
Incident Report for Luno
Resolved
This has been fully resolved. We apologise for any inconvenience caused.
Posted Sep 14, 2022 - 19:49 UTC
Monitoring
The implemented resolution was successful. Customers are able to place and cancel orders on the exchange. Our engineers will continue to monitor the progress to ensure that the exchange is fully operational.
Posted Sep 14, 2022 - 15:42 UTC
Identified
The issue has been identified and we are implementing a fix to ensure that the exchange is restored to an optimal working state.
Posted Sep 14, 2022 - 15:01 UTC
Update
We are continuing to investigate this issue. Some customers may see delays when trying to cancel orders on the exchange. We are looking into this as a priority and we will update as soon as we have identified the cause.
Posted Sep 14, 2022 - 13:41 UTC
Investigating
We are currently investigating delays in order status and trades reflected in customer's accounts. Updates to follow.
Posted Sep 14, 2022 - 12:33 UTC