Delayed Withdrawals in Kenya

Incident Report for Luno

Resolved

This incident has been resolved.

Posted Sep 03, 2025 - 09:30 UTC

Identified

We have identified an issue that is causing customers to experience longer-than-normal withdrawal processing times when attempting to withdraw funds.

We are working with our payment provider to resolve this issue.

We will provide updates as soon as we can. We apologise for any inconvenienced caused

Posted Sep 02, 2025 - 12:31 UTC