Delayed crypto sends

Incident Report for Luno

Resolved

This incident has been resolved.

Posted Jun 21, 2025 - 19:00 UTC

Monitoring

A fix has been implemented, and crypto sends are now processing successfully. We will continue monitoring for any further issues.

We apologise for any inconvenience and appreciate your patience.

Posted Jun 21, 2025 - 16:06 UTC

Identified

We have identified an issue that may be causing delayed crypto sends for some customers. The following cryptocurrencies are impacted:

ERC-20 (AAVE,APE,AXS,CRV,ENS,GRT,IMX,LINK,MKR,ONDO,SAND,SNX,UNI,USDC,USDT)

We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.

Posted Jun 21, 2025 - 09:59 UTC