We have confirmed that this has been fully resolved. Balances are being updated as expected.
We apologise for any inconvenience caused.
Posted Nov 20, 2024 - 07:47 UTC
Monitoring
We have pushed out a fix for this and we are seeing balances being updated as normal, we will continue to monitor this to ensure there are no further issues.
Posted Nov 18, 2024 - 18:14 UTC
Identified
We have identified the cause of this issue and are working on a fix.
We hope to see this resolved soon and will provide updates as soon as possible.
Posted Nov 18, 2024 - 18:06 UTC
Investigating
We are currently investigating an issue causing delayed balance updates for some customers.
We are working on this as a priority and will provide updates as soon as possible.