Slow XRP receives

Incident Report for Luno

Resolved

XRP receives are being processed as normal.
Posted Jun 28, 2024 - 15:04 UTC

Update

We aren't seeing any further delays with XRP receives since 15:30 UTC yesterday.
Posted Jun 28, 2024 - 08:10 UTC

Monitoring

We have implemented a fix for delayed XRP receives and are seeing good results. We will continue to monitor the situation.
Posted Jun 27, 2024 - 15:30 UTC

Update

While we have made progress, some customers may still see delayed receiving XRP to their Luno wallet.
Our team are working on a fix as a priority, there's no need to do anything.

XRP sends remain unaffected.
Posted Jun 27, 2024 - 08:01 UTC

Identified

Customers may see slower than usual confirmation times when receiving XRP to their Luno wallets. Our team is aware of the issues, we're working on a fix.
Posted Jun 26, 2024 - 11:52 UTC