Delayed SMS's in Nigeria

Incident Report for Luno

Resolved

The service is running as expected, and we are no longer seeing any more delays.

We appreciate your understanding in this matter.

Posted Jun 26, 2025 - 12:31 UTC

Update

We are still monitoring the issue.

Customers may still experience delays in receiving SMS's.

We will update as soon as we can.

Posted Jun 24, 2025 - 08:09 UTC

Monitoring

A fix has been implemented by our third-party providers to address the issue causing delayed SMS delivery to some customers in Nigeria.

Our teams are now actively monitoring the results to ensure full and sustained service stability.

Thank you for your understanding.

Posted Jun 24, 2025 - 06:20 UTC

Identified

We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria.

Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP.

We appreciate your understanding in this matter.

Posted Jun 23, 2025 - 14:36 UTC