Increased error rates

Incident Report for Luno

Resolved

Update:

Errors have completely stopped and all Luno services are working as normal.

We apologies for any inconvenience caused.

Posted Feb 04, 2025 - 19:24 UTC

Monitoring

Update:

We implemented a fix and we are monitoring for any additional errors.

We apologise for any inconvenience caused.

Posted Feb 04, 2025 - 19:09 UTC

Identified

We have identified an issue causing degraded performance and increased error rates across certain services on Luno.

Web, Android & iOS as well as the API are affected.

Our team is working on this as a priority and we will have a fix out as soon as possible.

Posted Feb 04, 2025 - 18:53 UTC