Degraded performance

Incident Report for Luno

Resolved

We have resolved this issue, and there is no longer any degraded performance affecting our platform.

We apologise for any inconvenience caused.

Posted Dec 02, 2024 - 17:40 UTC

Monitoring

We're seeing much better results, customers may have seen slower than normal responses across all Luno services between 14:45 and 17:35 UTC today.

Posted Dec 02, 2024 - 15:51 UTC

Update

Our team are working on adding additional resources, some customers may see some errors.
Please do try again if you get an error using Luno.

Thanks for your patience.

Posted Dec 02, 2024 - 15:33 UTC

Identified

We're seeing some increased traffic to our platform resulting in slower than normal responses, our team are working on this as a priority.

Posted Dec 02, 2024 - 14:59 UTC