Delayed Account Verification

Incident Report for Luno

Resolved

This issue has been resolved and verification times have returned to normal.

There is no need to resubmit any documents for verification should you have already done so.

We thank you for your patience.

Posted May 10, 2021 - 14:58 UTC

Monitoring

Account verifications are working as normal, we will continue to monitor for any further issues.

Posted May 10, 2021 - 14:35 UTC

Identified

We are currently experiencing delayed customer verifications, we are working on this as a priority.

We thank you for your patience.

Posted May 10, 2021 - 13:49 UTC