Our payment provider has confirmed the issue with bank transfer deposits has been fully resolved. Customers should no longer experience any issues when making deposits.
Thank you for your patience and understanding.
Posted Nov 21, 2024 - 05:39 UTC
Monitoring
A fix has been implemented and there are no longer delayed deposits via bank transfers.
We will continue to monitor for any further issues.
Posted Nov 20, 2024 - 18:34 UTC
Identified
Customers may experience delays with deposits via bank transfer. Vouchers are working as expected.
Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible.
We appreciate your understanding and apologise for any inconvenience this may cause.