Slower than usual responses on our chatbot

Incident Report for Luno

Resolved

No further impact, our chatbot is responding as normal.
Thanks for your patience.

Posted Jul 15, 2024 - 17:43 UTC

Monitoring

Response times have improved, we'll continue to monitor.

Posted Jul 15, 2024 - 17:01 UTC

Identified

We're seeing slower than normal response times from our chatbot, our team are investigating.
Customers may still contact us via the contact us form.

Posted Jul 15, 2024 - 15:42 UTC