This incident has been fully resolved. Capitec account linking is now fully operational.
Posted Oct 16, 2024 - 19:15 UTC
Monitoring
Our third-party payment provider has confirmed that the issue has been resolved. Capitec account linking is now functioning normally.
We will continue to monitor.
Posted Oct 16, 2024 - 12:52 UTC
Investigating
Our third-party payment provider is currently experiencing issues, which may result in errors for customers attempting to make deposits via Capitec Pay.
We are actively working with the provider to resolve this issue and will provide updates as soon as possible.