Delayed Account Verification

Incident Report for Luno

Resolved

Account verification times have returned to normal.

Posted May 05, 2023 - 09:21 UTC

Monitoring

A fix has been implemented and account verifications are working as normal, we will continue to monitor for any further issues.

Posted May 05, 2023 - 08:13 UTC

Identified

We have identified an issue resulting in delayed account verification for some users due to some downtime with a third-party provider.

We hope that this will be rectified soon and will provide an update as soon as we can.

Posted May 05, 2023 - 06:50 UTC