BTC Sends Get Cancelled

Incident Report for Luno

Resolved

This incident has been resolved.

BTC sends have returned to normal.

Posted Jul 16, 2020 - 20:02 UTC

A fix has been implemented and we are monitoring the results.

Posted Jul 16, 2020 - 19:25 UTC

The issue has been identified and a fix is being implemented.

Posted Jul 16, 2020 - 19:20 UTC

We're urgently investigating an issue that is affecting BTC sends.

We're working on this as a priority, updates to follow.

Posted Jul 16, 2020 - 19:16 UTC