We've successfully completed the scheduled round of security alignment with our partners, and crypto sends are now fully re-enabled.
Thank you for your patience and continued trust.
Posted Sep 15, 2025 - 08:00 UTC
Identified
We have temporarily paused crypto sends to complete a scheduled round of security alignment with our partners. This is a proactive step to ensure stronger protection and long-term reliability during partner/network changes.
Impact: Outbound on-chain transfers only. Unaffected: Buy/sell trading, deposits, fiat withdrawals, account access, price alerts. Customer funds: Held 1:1 under our standard custody controls.
While you can't create or view your receive addresses, rest assured that all your existing addresses are still active and will work as expected.