Delayed crypto sends

Incident Report for Luno

Resolved

The issue causing delayed crypto transactions has been fully resolved. All stuck or pending crypto sends have now been successfully processed, and there are no further delays.

Thank you for your patience and understanding.
Posted Feb 19, 2025 - 14:15 UTC

Monitoring

A fix has been implemented, and crypto sends are now processing successfully. We will continue monitoring for any further issues.

We apologise for any inconvenience and appreciate your patience.
Posted Feb 18, 2025 - 19:45 UTC

Investigating

We are currently investigating an issue that may be causing delayed crypto sends for some customers. The following cryptocurrencies are impacted:

XRP
XBT
LTC
BCH
ERC20 tokens

We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.
Posted Feb 18, 2025 - 16:36 UTC