The backlog has been cleared and response times have returned to normal.
Thanks again for everyone's patience.
Posted Aug 10, 2022 - 06:58 UTC
Identified
We have identified the issue and a fix has been implemented. We are working through the backlog as fast as we can. You can expect longer than normal response times.
We apologize for any inconvenience caused.
Posted Aug 08, 2022 - 10:55 UTC
Investigating
We have identified an issue where customers are unable to view tickets submitted to our team when following our help center pages. We're investigating urgently.