Delayed Bank Transfer withdrawal in Nigeria

Incident Report for Luno

Resolved

The issue has been resolved, and everything is now functioning normally.

Thank you for your understanding and patience.

Posted Aug 27, 2024 - 09:04 UTC

Update

Our payment provider has confirmed the issue has been fixed and is currently processing any withdrawals that were delayed.

Posted Aug 27, 2024 - 07:08 UTC

Monitoring

We are actively monitoring this issue to ensure everything is working as expected.

Posted Aug 26, 2024 - 14:32 UTC

Identified

Customers will experience delays with bank transfer withdrawals and voucher withdrawals.

Unfortunately, this issue is with our payment provider. We are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologise for any inconvenience this may cause.

Posted Aug 26, 2024 - 12:43 UTC