Delayed account verification

Incident Report for Luno

Resolved

There are no further account verification delays.

We apologize for any inconvenience caused.

Thank you for being so patient during this time

Posted Aug 28, 2024 - 12:42 UTC

Monitoring

A fix has been implemented, we're monitoring the results.

Posted Aug 28, 2024 - 10:40 UTC

Identified

Customers wanting to verify their account may see a slower-than-normal turnaround time.

Our team is working hard to fix this issue.

We apologize for any inconvenience caused.

Posted Aug 28, 2024 - 10:18 UTC