Slow voucher withdrawals in Nigeria

Incident Report for Luno

Resolved

We aren't seeing any further delays, should any future delays occur we will display this in the app. Thanks for your patience and understanding.
Posted Dec 08, 2021 - 07:20 UTC

Monitoring

Withdrawals are being processed however some delays may still occur, please check back in the app later. We're doing our best to process all withdrawals are quickly and efficiently as possible.
Posted Dec 03, 2021 - 12:12 UTC

Identified

We are still experiencing some issues with processing withdrawals in Nigeria and we are working on an expedited resolution. Affected customers may see delays when attempting to process withdrawals. For customers that cannot submit a withdrawal request, please check the app later and try again. We apologize for the inconvenience caused.
Posted Nov 30, 2021 - 06:41 UTC

Investigating

Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page as soon as we have an update

Sincerely sorry about any inconvenience caused.
Posted Nov 26, 2021 - 10:23 UTC