Dealyed Crypto Sends

Incident Report for Luno

Resolved

We have resolved the issue, we are no longer experiencing any delays.

Thank you for your patience.

Posted Oct 26, 2025 - 18:00 UTC

Monitoring

A fix has been implemented, withdrawals are now processing successfully

We are continuing to monitor to ensure everything remains stable.

Posted Oct 26, 2025 - 08:10 UTC

Update

We are still seeing intermittent delayed crypto sends, we are still working on the fix as a priority.

We apologise for any inconvenience caused and thank you for your patience.

Posted Oct 26, 2025 - 06:13 UTC

Identified

We have identified the issue causing the delays in Crypto sends. We are working to fix the issue as a priority

We apologise for any inconvenienced caused.

Posted Oct 26, 2025 - 02:30 UTC

Investigating

We are currently investigating an issue that may be causing delayed crypto sends for customers.

We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.

Posted Oct 26, 2025 - 02:13 UTC