Delayed account verifications in South Africa

Incident Report for Luno

Resolved

This incident has been resolved. We are seeing account verification processing as normal.

We apologise for any inconvenience and thank you for your patience

Posted Oct 02, 2024 - 06:20 UTC

Monitoring

We are seeing improvements with our third-party provider and will continue to monitor the situation for any further issues.

We appreciate your patience.

Posted Oct 01, 2024 - 16:05 UTC

Identified

We have identified an issue with one of our third-party providers that is causing account verifications in South Africa to be delayed.

We are working closely with them to get this resolved.

Posted Oct 01, 2024 - 14:47 UTC