Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Incident Report for Luno

Resolved

Withdrawals are processing as normal according to our service level agreements.
Posted Sep 25, 2025 - 08:13 UTC

Identified

The 24.09.2025 is a public holiday in South Africa, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 25.09.2025

Please note that this only applies to ZAR withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Posted Sep 24, 2025 - 07:06 UTC