Response times have returned to normal, thanks for your patience.
Posted Jun 04, 2021 - 08:11 UTC
Update
Maaf, karena bertambahnya backlog yang kami kerjakan, kami mungkin akan membutuhkan waktu lebih untuk membalas Anda. Jika Anda mengirimkan pertanyaan atau dokumen identitas setelah tanggal 12 Mei 2021, kami memerlukan waktu hingga 2 minggu untuk membalasnya.
Mohon jelajahi Pusat Bantuan kami di luno.com/help untuk jawaban cepat dari pertanyaan Anda. Terima kasih atas pengertian Anda
Unfortunately, the backlog we’re working through has increased, resulting in slower than expected turnaround times from us. If you’ve submitted a conversation or identification documents after 12 May 2021, it may take up to 2 weeks for us to get back to you.
Please browse our Help Centre at luno.com/help for quick answers to your questions. Thanks for bearing with us.
Posted May 18, 2021 - 11:53 UTC
Identified
Kami sedang menerima jumlah sign up dan permintaan masuk yang tinggi, dan kami tengah membenahi backlog secepat mungkin.
Anda mungkin akan menerima balasan atas permintaan bantuan dan verifikasi akun Anda melebihi waktu respon normal kami. Kami mohon maaf atas keterlambatan ini dan kami akan mengupayakan untuk membantu Anda dalam 7 hari kerja.
Terima kasih atas pengertian Anda.
We’re currently experiencing an extremely high number of signups and incoming queries, and we’re working through the backlog as fast as we can.
You can expect longer than normal response times on your support queries and account verification responses. We’re sorry for the delay and we’ll do our best to get back to you within 7 working days.