Delayed Balance updates for API Websocket users

Incident Report for Luno

Resolved

Update:

We are no longer seeing any delays with Balance updates for any customers who use the API Websocket.

We appreciate your patience and understanding in this matter.

Posted Sep 11, 2025 - 15:23 UTC

Identified

We have identified an issue for Customers using the API WebSocket, who will see delayed balance updates when transacting on Luno's Platform.

Our team is working on this as a priority.

Updates to follow

Posted Sep 11, 2025 - 15:05 UTC