Withdrawal issue in Kenya

Incident Report for Luno

Update

Unfortunately the resolution detailed by the 3rd party has not been successful.

We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates

Again, we sincerely apologise for the inconvenience and appreciate your continued patience.

Sends are still available.

Posted Jun 10, 2026 - 11:50 UTC

Update

Once again, we sincerely apologise for the delay in resolving this incident.

Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.

We are hopeful that they will have a resolution by the end of the week.

Posted Jun 05, 2026 - 06:58 UTC

Update

We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We sincerely apologise for the disruption and appreciate you patience in this matter.

Posted May 21, 2026 - 08:32 UTC

Update

We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We appreciate you patience and understanding in this matter

Posted May 08, 2026 - 12:53 UTC

Identified

We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.

Posted May 05, 2026 - 15:04 UTC