Bitcoin sends stuck in pending

Incident Report for Luno

Resolved

The issue affecting Bitcoin sends has been fully resolved. The backlog has been cleared, and all new sends are being processed without delays.

We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

Posted Nov 08, 2024 - 12:34 UTC

Monitoring

The backlog of Bitcoin sends stuck in pending have now cleared and we're processing all new sends as normal.

Thanks for your patience, we'll ensure we have a full review of this incident to ensure something like this never happens again.

Posted Nov 08, 2024 - 07:38 UTC

Update

We're still making progress towards a permanent fix, very sorry about the delays.

Posted Nov 08, 2024 - 05:50 UTC

Identified

The issue has been identified, we're working on clearing the backlog as quickly as possible.

Posted Nov 08, 2024 - 00:40 UTC

Investigating

We're investigating an issue where we're seeing Bitcoin sends stuck in a pending state, this means that we arent' broadcasting them to the blockchain.

Updates to follow.

Posted Nov 07, 2024 - 23:26 UTC