Intermittently delayed express withdrawals in South Africa

Incident Report for Luno

Resolved

Express withdrawals are now being processed as normal.

We apologise for any inconvenience caused.
Posted Sep 29, 2023 - 06:39 UTC

Monitoring

Express withdrawals to FNB customers are processing as normal, however we've seen some intermittent delays from Standard Bank processing express withdrawals.

Our team is in contact with the bank, working hard to process these as normal.

Express withdrawals to any bank in South Africa may be impacted, unfortunately we get very late notice of this.

Thanks for your patience.
Posted Sep 27, 2023 - 12:51 UTC

Identified

There may be temporary delays with express withdrawals requested to FNB. The bank is urgently working on having this resolved. Our bank is in contact with FNB to resolve this.

We will update you as soon as we have further information.
Posted Sep 27, 2023 - 07:34 UTC