While the backlog of conversations have decreased, we're still not getting back to you as quickly as we’d like. Clearing the backlog is getting our full attention, but unfortunately, we don’t know how long the delay in our response times will remain.
Before getting in touch with us, we’d suggest that you first visit our Help Centre at https://www.luno.com/help/
to find answers to your questions.
If you do need to contact us during this busy time, please make sure that you include all the relevant information, so we can assist you in the best way possible.
As always, we appreciate you bearing with us.