Delayed WebSocket responses

Incident Report for Luno

Resolved

This issue has been resolved and there are no further delays on the user stream web socket.

We appreciate your patience and understanding in this matter.

Posted Oct 01, 2024 - 07:38 UTC

Monitoring

The deployed fix should decrease delays when receiving user stream websocket updates.

We are monitoring the results.

Posted Sep 30, 2024 - 08:32 UTC

Update

Update:

We have implemented a fix that should decrease delays when receiving user stream websocket updates.

We will continue to monitor.

Posted Sep 30, 2024 - 08:27 UTC

Identified

We have identified an error and are reviewing reports of slower-than-normal user stream WebSockets updates.

Customers who use our exchange may receive delayed trade updates.

Updates to follow.

Posted Sep 29, 2024 - 08:29 UTC