Intermittent incorrect wallet balance

Incident Report for Luno

Resolved

Update:

We are no longer seeing any issues with wallet balances.

We appreciate your understanding in this matter.

Posted Sep 21, 2025 - 09:05 UTC

Identified

We have identified an issue that may cause some customers to see their Luno wallet balance as zero intermittently.

Our team is investigating this issue as a priority, but we want to assure our customers that all their funds are secure.

Updates to follow.

Posted Sep 19, 2025 - 13:50 UTC