Delayed withdrawals in Nigeria

Incident Report for Luno

Resolved

This issue has been resolved.

Withdrawals via Bank transfer are working as expected.

We appreciate your understanding and apologize for any inconvenience this may have caused.

Posted Apr 01, 2025 - 09:40 UTC

Update

Update:

We have identified an issue causing withdrawal delays.

Customers may see longer than normal processing times when intialing a withdrawal via bank transfer

Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologize for any inconvenience this may cause.

Posted Mar 31, 2025 - 20:18 UTC

Identified

We have identified an issue causing customers to experience delays in withdrawals via Bank transfer

Our team is working to solve this issue ASAP.

We appreciate your understanding and apologize for any inconvenience this may cause.

Posted Mar 31, 2025 - 20:06 UTC