OTP SMS issues in Malaysia

Incident Report for Luno

Resolved

We have identified the issue and have deployed a fix.

MY customers should be receiving OTP SMS as per normal

We appreciate your patience and understanding.

Posted Nov 06, 2024 - 14:16 UTC

Investigating

We are investigating an issue where some customers may not receive OTP SMS's when they attempt to sign in to the Luno app.

We are looking into this as a matter of priority and will provide updates as soon as they become available.

Posted Oct 22, 2024 - 06:30 UTC