Account verification delays in Nigeria

Incident Report for Luno

Resolved

Account verification times have returned to normal.
Posted May 03, 2019 - 06:26 UTC

Investigating

Customers in Nigeria waiting to be verified to Level 1 may experience slower than normal verification times. This is due to our third party verification service seeing degraded performance.

We're currently communicating with them to see this resolved as quickly as possible.

Our team will have all Nigerian customers verified as soon as possible.
Posted May 01, 2019 - 18:26 UTC