Delayed withdrawals in Nigeria

Incident Report for Luno

Resolved

Processing times for withdrawals are no longer delayed.

Withdrawals are working as expected.

We appreciate your understanding in this matter.

Posted May 31, 2025 - 17:08 UTC

Update

Update:

We have identified an issue causing withdrawal delays.

Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer

Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologize for any inconvenience this may cause.

Posted May 31, 2025 - 09:07 UTC

Identified

We have identified an issue causing withdrawal delays.

Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer

Our team is addressing this issue as soon as possible.

We appreciate your understanding and apologize for any inconvenience this may cause.

Posted May 30, 2025 - 21:39 UTC