Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia
Incident Report for Luno
Resolved
Withdrawals are now being processed as scheduled. Thank you
Posted Jan 31, 2025 - 06:36 UTC
Investigating
Penarikan dana selama libur dan cuti bersama 27 - 29 Januari 2025

Selama libur dan cuti bersama pada tanggal 27 - 29 Januari 2025, penarikan dana berikut akan diproses 24/7 seperti biasa:
- Penarikan ke bank BCA, BNI, BRI, CIMB, Mandiri dan Danamon di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah

Jika jumlah penarikan dana Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 30 Januari 2025.

Perlu diperhatikan bahwa proses deposit tidak akan terdampak.


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Withdrawal schedule on public holiday in Indonesia

During the public holiday on 27 - 29 January 2025, these withdrawals will be processed as usual 24/7:
- Withdrawal to BCA, BNI, BRI, CIMB, Mandiri and Danamon under 10 billion rupiah
- Withdrawal to other banks under 250 million rupiah

If the withdrawal amount exceeds the limit above, please separate it into multiple transactions with smaller amounts. The withdrawal process will be back to normal on 30 January 2025.

Please note that deposits will be unaffected.
Posted Jan 24, 2025 - 08:11 UTC