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Luno
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Past Incidents
Dec 16, 2025
Completed -
The scheduled maintenance has been completed.
Dec 16, 17:00 UTC
Dec 16, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 04:00 UTC
Dec 15, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 16 December 2025 12.00 a.m. - 6.00 a.m.
Wednesday, 17 December 2025 12.00 a.m. - 1.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 16 Disember 2025 12.00 a.m. - 6.00 a.m.
Rabu, 17 Disember 2025 12.00 a.m. - 1.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Dec 15, 02:43 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 16 December 2025 12.00 a.m. - 6.00 a.m.
Wednesday, 17 December 2025 12.00 a.m. - 1.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 16 Disember 2025 12.00 a.m. - 6.00 a.m.
Rabu, 17 Disember 2025 12.00 a.m. - 1.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Dec 15, 02:43 UTC
Resolved -
Withdrawals are now processed as usual.
Dec 16, 08:54 UTC
Dec 16, 08:54 UTC
Monitoring -
There is a temporary delay with Malaysia withdrawals requested on the 15th of December 2025, 3:45 PM to 16th of December, 12 PM. We’re working with the bank to get this resolved the soon.
Any withdrawals submitted during this time
15th December 2025, 3:45 PM to 16th December, 9:59 AM are expected to reflect by today at 8:20 PM.
16th December 2025, 10 AM to 11:59 AM are expected to reflect by today 11PM
You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
We apologise for the inconvenience caused.
Dec 16, 04:16 UTC
Any withdrawals submitted during this time
15th December 2025, 3:45 PM to 16th December, 9:59 AM are expected to reflect by today at 8:20 PM.
16th December 2025, 10 AM to 11:59 AM are expected to reflect by today 11PM
You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
We apologise for the inconvenience caused.
Dec 16, 04:16 UTC
Dec 15, 2025
Resolved -
Update:
We are no longer seeing delayed balance updates for customers who utilize the UserStream API.
We appreciate your understanding in this matter.
Dec 15, 14:49 UTC
We are no longer seeing delayed balance updates for customers who utilize the UserStream API.
We appreciate your understanding in this matter.
Dec 15, 14:49 UTC
Identified -
We have identified an issue affecting customers who use the userstream API.
Customers may experience delays with their balance updates when using the userstream API.
We are working on this as a priority.
Updates to follow.
Dec 15, 14:30 UTC
Customers may experience delays with their balance updates when using the userstream API.
We are working on this as a priority.
Updates to follow.
Dec 15, 14:30 UTC
Resolved -
We are no longer seeing any delays in instant deposits in Malaysia.
We appreciate your patience and understanding in this matter.
Dec 15, 13:16 UTC
We appreciate your patience and understanding in this matter.
Dec 15, 13:16 UTC
Identified -
We have identified an issue causing delayed instant deposits in Malaysia.
Customers who attempt to use FPX instant deposit will experience deposit delays.
Our team is working to resolve this ASAP
Updates to follow.
Dec 13, 11:18 UTC
Customers who attempt to use FPX instant deposit will experience deposit delays.
Our team is working to resolve this ASAP
Updates to follow.
Dec 13, 11:18 UTC
Dec 14, 2025
Completed -
The scheduled maintenance has been completed.
Dec 14, 00:00 UTC
Dec 14, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:30 UTC
Dec 13, 14:30 UTC
Scheduled -
Please be advised that our banking partner will be conducting scheduled system maintenance on the deposits and withdrawal systems as per the below schedule:
Start: 14th December 2025 @ 01:30 AM AEDT / MY @22:30
End: 14th December 2025 @ 11:00 AM AEDT / MY @08:00
This means both the deposits and the withdrawals for Luno Australia will not be available until after the maintenance has been completed. Your funds will be processed to your accounts shortly after.
Please note that this only applies to Australian deposits [AUD]. According to our service level agreements, crypto withdrawals are being processed as normal.
Thanks for your understanding.
Dec 13, 14:24 UTC
Start: 14th December 2025 @ 01:30 AM AEDT / MY @22:30
End: 14th December 2025 @ 11:00 AM AEDT / MY @08:00
This means both the deposits and the withdrawals for Luno Australia will not be available until after the maintenance has been completed. Your funds will be processed to your accounts shortly after.
Please note that this only applies to Australian deposits [AUD]. According to our service level agreements, crypto withdrawals are being processed as normal.
Thanks for your understanding.
Dec 13, 14:24 UTC
Dec 13, 2025
Dec 12, 2025
Resolved -
Update:
We are no longer seeing any disruptions to Luno's Platform. All services are working as normal.
We appreciate your understanding and patience in this matter.
Dec 12, 13:24 UTC
We are no longer seeing any disruptions to Luno's Platform. All services are working as normal.
We appreciate your understanding and patience in this matter.
Dec 12, 13:24 UTC
Monitoring -
Update:
We can see that Luno's Platform is restored as normal and we are monitoring for any further issues
We appreciate your patience and understanding in this matter.
Dec 12, 13:10 UTC
We can see that Luno's Platform is restored as normal and we are monitoring for any further issues
We appreciate your patience and understanding in this matter.
Dec 12, 13:10 UTC
Identified -
We have identified an issue that is causing Luno's platforms (Website, APP, and API) to be inaccessible to our customers.
Our team is investigating the cause and working to restore full service as quickly as possible.
Dec 12, 12:41 UTC
Our team is investigating the cause and working to restore full service as quickly as possible.
Dec 12, 12:41 UTC
Resolved -
Withdrawals are now being processed as scheduled. Thank you.
Dec 12, 03:22 UTC
Dec 12, 03:22 UTC
Investigating -
The 11th of December 2025 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 12th of December 2025.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
11hb Disember 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 12hb Disember 2025.
Sila ambil maklum bahawa perkara ini hanya terpakai pada pengeluaran MYR. Pengeluaran kripto diproses seperti biasa berdasarkan perjanjian tahap perkhidmatan kami.
Rujuk pautan di bawah untuk menyemak jadual penuh pengeluaran kami:
https://www.luno.com/help/articles/11000022934
Dec 10, 04:16 UTC
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
11hb Disember 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 12hb Disember 2025.
Sila ambil maklum bahawa perkara ini hanya terpakai pada pengeluaran MYR. Pengeluaran kripto diproses seperti biasa berdasarkan perjanjian tahap perkhidmatan kami.
Rujuk pautan di bawah untuk menyemak jadual penuh pengeluaran kami:
https://www.luno.com/help/articles/11000022934
Dec 10, 04:16 UTC
Dec 11, 2025
No incidents reported.
Dec 10, 2025
Dec 9, 2025
No incidents reported.
Dec 8, 2025
Completed -
The scheduled maintenance has been completed.
Dec 8, 22:00 UTC
Dec 8, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 04:00 UTC
Dec 8, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 9 December 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 9 Disember 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Dec 7, 01:24 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 9 December 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 9 Disember 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Dec 7, 01:24 UTC
Resolved -
ETH sends and receives have fully returned to normal. The issue has been resolved, and no further impact is expected.
Dec 8, 11:50 UTC
Dec 8, 11:50 UTC
Update -
ETH sends and receives are still being processed, however we're seeing some further delays. We have recently deployed a fix for this issue and are actively monitoring it. More updates to follow.
Dec 6, 14:01 UTC
Dec 6, 14:01 UTC
Monitoring -
ETH sends and receives are back to normal. We will continue to monitor the situation for any further delays.
Dec 6, 07:48 UTC
Dec 6, 07:48 UTC
Identified -
ETH sends are currently being processed, but with delays. We have identified the cause and are actively working on a fix.
Dec 4, 16:55 UTC
Dec 4, 16:55 UTC
Investigating -
We are currently investigating an issue that may be causing customers to experience delays when sending or receiving ETH.
We are working on this as a matter of priority and will provide updates as soon as they become available.
Dec 4, 14:24 UTC
We are working on this as a matter of priority and will provide updates as soon as they become available.
Dec 4, 14:24 UTC
Dec 7, 2025
No incidents reported.
Dec 6, 2025
Completed -
The scheduled maintenance has been completed.
Dec 6, 22:00 UTC
Dec 6, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:00 UTC
Dec 6, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 7 December 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 7 Disember 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Dec 5, 00:11 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 7 December 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 7 Disember 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Dec 5, 00:11 UTC
Dec 5, 2025
Resolved -
This incident has been resolved.
Dec 5, 09:44 UTC
Dec 5, 09:44 UTC
Monitoring -
Access to luno.com has been fully restored. Customers should now be able to load the website and use all features as expected.
Dec 5, 09:13 UTC
Dec 5, 09:13 UTC
Investigating -
We are currently aware of an issue causing the Luno platform (luno.com) to be inaccessible for our customers. Our team is investigating the cause and working to restore full service as quickly as possible.
Dec 5, 09:01 UTC
Dec 5, 09:01 UTC
Dec 4, 2025
Dec 3, 2025
No incidents reported.
Dec 2, 2025
No incidents reported.