Malaysia SMS OTP delays
Update - We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend.

We appreciate your patience in the matter.
Apr 10, 2026 - 12:55 UTC
Identified - We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's.

We are currently working on the issue both internally and with our SMS provider.

PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
Apr 10, 2026 - 08:36 UTC
Delayed Withdrawals In Kenya
Identified - We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.

Our team is actively working with the provider to resolve this as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.
Apr 09, 2026 - 09:53 UTC
Ethereum (ETH) Staking Network Delay
Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.

What Customers need to know:

New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.

Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.

Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.

Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.

We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 2026 - 10:01 UTC
Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia
Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.

During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.

We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.



Deposit melalui Bank Transfer Tidak Tersedia Sementara

Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.

Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Apr 11, 2026 04:00-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 12 April 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 12 April 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Apr 10, 2026 - 09:32 UTC
System Metrics Month Week Day
API uptime
Fetching
API response time
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Luno.com uptime
Fetching
Apr 10, 2026

Unresolved incident: Malaysia SMS OTP delays.

Apr 9, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Apr 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:30 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 8 April 2026 6.00 p.m. - 8.00 p.m.
Thursday, 9 April 2026 12.00 a.m. - 6.00 a.m.
Friday, 10 April 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 8 April 2026 6.00 p.m. - 8.00 p.m.
Khamis, 9 April 2026 12.00 a.m. - 6.00 a.m.
Jumaat, 10 April 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Apr 8, 05:10 UTC
Apr 8, 2026
Delayed AVAX staking reward payout
Resolved - Following Monitoring, we can confirm the incident is resolved.
Apr 8, 12:22 UTC
Monitoring - We can confirm that payouts have now landed. We are currently monitoring the incident to ensure no further issues.

We appreciate your patience.
Apr 7, 08:29 UTC
Update - Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April.

We appreciate your patience.
Apr 2, 13:41 UTC
Identified - We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers.

Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
Apr 2, 08:41 UTC
Apr 7, 2026
Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa
Resolved - This incident has been resolved.
Apr 7, 06:54 UTC
Update - We are continuing to work on a fix for this issue.
Apr 4, 08:57 UTC
Identified - Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th.

The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 2, 13:21 UTC
Apr 6, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Apr 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 7 April 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 7 April 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Apr 6, 01:25 UTC
Apr 5, 2026

No incidents reported.

Apr 4, 2026
Apr 3, 2026

No incidents reported.

Apr 2, 2026
Orders and Markets Currently Unavailable
Resolved - The issue has been resolved, Orders can now be placed and Markets are being updated.

Thank you for your patience.
Apr 2, 12:30 UTC
Investigating - We have identified an issue with our third party that is causing prediction orders to fail and markets to not update. Customers will be unable to place orders.

We are working on the issue with our third provider as a priority.
Apr 2, 10:53 UTC
Delayed withdrawals in Kenya
Resolved - The issue affecting withdrawals for customers in Kenya has now been resolved. Withdrawal requests are being processed as expected.

This was related to a disruption with one of our payment providers, which has now been addressed.

We apologise for any inconvenience caused and appreciate your patience while we worked with our partner to resolve the issue.
Apr 2, 10:49 UTC
Update - We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.

We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
Mar 30, 07:37 UTC
Update - Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.

We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Mar 26, 13:38 UTC
Identified - We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.

Our team is actively working with the provider to resolve this as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.
Mar 24, 14:48 UTC
Apr 1, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:30 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 2 April 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 2 April 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Apr 1, 04:21 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Mar 30, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 11:30 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 30 March 2026 11.15 p.m. - 11.45 p.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 30 Mac 2026 11.15 p.m. - 11.45 p.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Mar 30, 11:17 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Mar 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 29 March 2026 2.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 29 Mac 2026 2.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Mar 27, 03:03 UTC
Mar 27, 2026

No incidents reported.

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