Identified - Due to scheduled maintenance, the following Cryptocurrencies will be unavailable for instant buy and sell: Injective(INJ) and Pax Gold(PAXG)
Maintenance Schedule:
Start Date: Saturday, 1st November 2025
End Date: Saturday, 1st November 2025
Time: 15:00 to 23:00 UTC
Duration: 8 Hours
Our team will closely monitor the situation and provide updates as the maintenance progresses.
Oct 29, 2025 - 11:37 UTC
Maintenance Schedule:
Start Date: Saturday, 1st November 2025
End Date: Saturday, 1st November 2025
Time: 15:00 to 23:00 UTC
Duration: 8 Hours
Our team will closely monitor the situation and provide updates as the maintenance progresses.
Oct 29, 2025 - 11:37 UTC
Luno
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Past Incidents
Oct 31, 2025
No incidents reported today.
Oct 30, 2025
No incidents reported.
Oct 29, 2025
Unresolved incident: Planned Maintenance will affect INJ and PAXG Cryptocurrencies.
Oct 28, 2025
No incidents reported.
Oct 27, 2025
No incidents reported.
Oct 26, 2025
Resolved -
We have resolved the issue, we are no longer experiencing any delays.
Thank you for your patience.
Oct 26, 18:00 UTC
Thank you for your patience.
Oct 26, 18:00 UTC
Monitoring -
A fix has been implemented, withdrawals are now processing successfully
We are continuing to monitor to ensure everything remains stable.
Oct 26, 08:10 UTC
We are continuing to monitor to ensure everything remains stable.
Oct 26, 08:10 UTC
Update -
We are still seeing intermittent delayed crypto sends, we are still working on the fix as a priority.
We apologise for any inconvenience caused and thank you for your patience.
Oct 26, 06:13 UTC
We apologise for any inconvenience caused and thank you for your patience.
Oct 26, 06:13 UTC
Identified -
We have identified the issue causing the delays in Crypto sends. We are working to fix the issue as a priority
We apologise for any inconvenienced caused.
Oct 26, 02:30 UTC
We apologise for any inconvenienced caused.
Oct 26, 02:30 UTC
Investigating -
We are currently investigating an issue that may be causing delayed crypto sends for customers.
We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.
Oct 26, 02:13 UTC
We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.
Oct 26, 02:13 UTC
Oct 25, 2025
Completed -
The scheduled maintenance has been completed.
Oct 25, 22:15 UTC
Oct 25, 22:15 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 26 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad,26 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 21, 07:30 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 26 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad,26 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 21, 07:30 UTC
Resolved -
This issue has been resolved, there are no longer delays in payment processing on Luno Pay. Thank you for your patience
Oct 25, 15:22 UTC
Oct 25, 15:22 UTC
Identified -
We are currently experiencing delays in payment processing on Luno Pay.
Some transactions are taking longer than usual to complete or reflect in customer accounts. We are working to fix the issue as a priority and we apologise for the inconvenienced caused.
Oct 25, 07:34 UTC
Some transactions are taking longer than usual to complete or reflect in customer accounts. We are working to fix the issue as a priority and we apologise for the inconvenienced caused.
Oct 25, 07:34 UTC
Resolved -
The issue has been fully resolved, customers can now use our Chatbot (Toshi) without any issues. Thank you for your patience
Oct 25, 07:28 UTC
Oct 25, 07:28 UTC
Monitoring -
The vendor has implemented a fix, Chatbot (Toshi) is now available again and we will monitor to ensure stability
Oct 24, 15:15 UTC
Oct 24, 15:15 UTC
Update -
We are continuing to work with the vendor to gather updates
Oct 24, 15:00 UTC
Oct 24, 15:00 UTC
Identified -
Currently our chatbot, Toshi is currently unavailable. This is due to a 3rd party issue and Luno teams are working with the vendor to gather updates.
Customers are still able to raise support requests through Email or via the help centre. Email is support@luno.com and our Help centre link is https://guide.luno.com/hc/en-gb
We apologise for any inconvenience and thank you for your patience.
Oct 24, 14:52 UTC
Customers are still able to raise support requests through Email or via the help centre. Email is support@luno.com and our Help centre link is https://guide.luno.com/hc/en-gb
We apologise for any inconvenience and thank you for your patience.
Oct 24, 14:52 UTC
Oct 24, 2025
Oct 23, 2025
Completed -
The scheduled maintenance has been completed.
Oct 23, 22:00 UTC
Oct 23, 22:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 23, 04:47 UTC
Oct 23, 04:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 15:45 UTC
Oct 22, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Friday, 24 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat,24 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 21, 07:28 UTC
Appreciate if you could plan and make deposits before/after the following times:
Friday, 24 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat,24 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 21, 07:28 UTC
Oct 22, 2025
Completed -
The scheduled maintenance has been completed.
Oct 22, 23:15 UTC
Oct 22, 23:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:00 UTC
Oct 22, 11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 10:00 UTC
Oct 22, 10:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Thursday, 23 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis , 23 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 21, 07:27 UTC
Appreciate if you could plan and make deposits before/after the following times:
Thursday, 23 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis , 23 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 21, 07:27 UTC
Resolved -
We have resolved the issue and are no longer seeing any delays in Crypto Withdrawals.
Thank you for your patience.
Oct 22, 08:02 UTC
Thank you for your patience.
Oct 22, 08:02 UTC
Monitoring -
We have implemented a fix and issue is resolved. We are monitoring for any additional errors.
Oct 21, 12:03 UTC
Oct 21, 12:03 UTC
Identified -
We have identified an issue were customers are facing delayed crypto withdrawals like BTC, ETH, LTC, BCH, XRP and ERC20 tokens. We are working on the issue as a priority.
Oct 21, 10:04 UTC
Oct 21, 10:04 UTC
Oct 21, 2025
Resolved -
Withdrawals are now being processed as scheduled. Thank you
Oct 21, 02:23 UTC
Oct 21, 02:23 UTC
Investigating -
The 20th of October 2025 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 21st of October 2025
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
20hb Oktober 2025, ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 21hb Oktober 2025.
Oct 16, 09:38 UTC
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
20hb Oktober 2025, ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 21hb Oktober 2025.
Oct 16, 09:38 UTC
Oct 20, 2025
Resolved -
Update:
We are no longer seeing errors when Nigerian customers attempt to deposit.
We appreciate your patience and understanding in this matter.
Oct 20, 11:03 UTC
We are no longer seeing errors when Nigerian customers attempt to deposit.
We appreciate your patience and understanding in this matter.
Oct 20, 11:03 UTC
Identified -
We have identified an issue affecting deposits in Nigeria.
Nigerian customers who attempt to deposit into their Luno account may experience an error.
Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible.
Updates to follow.
Oct 20, 08:43 UTC
Nigerian customers who attempt to deposit into their Luno account may experience an error.
Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible.
Updates to follow.
Oct 20, 08:43 UTC
Resolved -
Update:
We are no longer seeing any delays with balance updates.
We appreciate your patience and understanding in this matter.
Oct 20, 07:02 UTC
We are no longer seeing any delays with balance updates.
We appreciate your patience and understanding in this matter.
Oct 20, 07:02 UTC
Monitoring -
Update:
We have implemented a fix.
We are monitoring the result of the fix.
Customers who use the Luno API may still experience delayed balance updates.
Updates to follow
Oct 19, 18:00 UTC
We have implemented a fix.
We are monitoring the result of the fix.
Customers who use the Luno API may still experience delayed balance updates.
Updates to follow
Oct 19, 18:00 UTC
Update -
Update:
Customers may experience delays with balance updates with their Luno wallets.
Our team is working on this as a priority.
Updates to follow
Oct 19, 12:44 UTC
Customers may experience delays with balance updates with their Luno wallets.
Our team is working on this as a priority.
Updates to follow
Oct 19, 12:44 UTC
Identified -
We have identified an issue that's causing delayed balance updates for customers who use our API.
Our team is working on this as a priority
Updates to follow.
Oct 19, 11:21 UTC
Our team is working on this as a priority
Updates to follow.
Oct 19, 11:21 UTC
Oct 19, 2025
Resolved -
This issue has been resolved.
We appreciate your understanding in this matter.
Oct 19, 13:32 UTC
We appreciate your understanding in this matter.
Oct 19, 13:32 UTC
Monitoring -
We are no longer seeing delays. We will monitor for additional issues.
Oct 14, 11:19 UTC
Oct 14, 11:19 UTC
Update -
Our Team is still working on this as a priority
Customers are experiencing a delay in order book updates when using the Exchange.
We apologise for any inconvenience caused and thank you for your patience.
Oct 13, 14:49 UTC
Customers are experiencing a delay in order book updates when using the Exchange.
We apologise for any inconvenience caused and thank you for your patience.
Oct 13, 14:49 UTC
Identified -
We have identified an issue that's causing delayed order book updates on the exchange.
Customers may experience a delay in order book updates when using the exchange.
Our team is working on this as a priority
Updates to follow.
Oct 13, 11:43 UTC
Customers may experience a delay in order book updates when using the exchange.
Our team is working on this as a priority
Updates to follow.
Oct 13, 11:43 UTC
Oct 18, 2025
No incidents reported.
Oct 17, 2025
Completed -
The scheduled maintenance has been completed.
Oct 17, 22:00 UTC
Oct 17, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 UTC
Oct 16, 16:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 15, 11:41 UTC
Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18 October 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Oct 15, 11:41 UTC
Resolved -
Update:
We have implemented a fix, and the rewards page is working as expected on the IOS app.
If you are experiencing any issues regarding this, please update your app to the latest version.
We appreciate your patience and understanding in this matter.
Oct 17, 11:09 UTC
We have implemented a fix, and the rewards page is working as expected on the IOS app.
If you are experiencing any issues regarding this, please update your app to the latest version.
We appreciate your patience and understanding in this matter.
Oct 17, 11:09 UTC
Update -
Update:
Our Team is still working on fixing this issue as a priority.
In the meantime, we ask customers who use IOS devices to please use web browser when trying to review or redeem any rewards.
We appreciate your understanding in this matter.
Oct 13, 14:42 UTC
Our Team is still working on fixing this issue as a priority.
In the meantime, we ask customers who use IOS devices to please use web browser when trying to review or redeem any rewards.
We appreciate your understanding in this matter.
Oct 13, 14:42 UTC
Identified -
We have identified an issue that is causing the rewards tab to be temporarily unavailable to customers who use IOS devices.
Customers may click on the rewards tab, but will not be directed to the correct page.
Customers who use IOS devices in South Africa and Nigeria are affected.
Customers can use the web browser to navigate to the rewards page.
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Oct 13, 08:37 UTC
Customers may click on the rewards tab, but will not be directed to the correct page.
Customers who use IOS devices in South Africa and Nigeria are affected.
Customers can use the web browser to navigate to the rewards page.
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Oct 13, 08:37 UTC
Resolved -
This issue has now been resolved.
Oct 17, 07:01 UTC
Oct 17, 07:01 UTC
Identified -
We're currently experiencing a technical issue which is causing DOT reward payouts to be delayed. We're urgently working on resolving this issue and will provide further updates as soon as possible. Thank you for your patience.
Oct 16, 12:46 UTC
Oct 16, 12:46 UTC