Luno Status

Scheduled database maintenance

Identified - Summary
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: 18 September 2025
Time: 11:00 to 12:00 UTC

Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Sep 17, 2025 - 08:06 UTC

Luno Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

Fetching

Past Incidents

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved - All withdrawal requests have been processed successfully and on schedule.
Sep 17, 06:02 UTC

Investigating - The 15th of September 2025 and the 16th of September 2025 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 17th of September 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

15hb September 2025 dan 16hb September 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 17hb September 2025.
Sep 12, 08:07 UTC

Sep 16, 2025

No incidents reported.

Sep 15, 2025

Crypto Sends and Receives temporarily Paused - Security update in Nigeria

Resolved - We've successfully completed the scheduled round of security alignment with our partners, and crypto sends are now fully re-enabled.

Thank you for your patience and continued trust.
Sep 15, 08:00 UTC

Identified - We have temporarily paused crypto sends to complete a scheduled round of security alignment with our partners. This is a proactive step to ensure stronger protection and long-term reliability during partner/network changes.

Impact: Outbound on-chain transfers only.
Unaffected: Buy/sell trading, deposits, fiat withdrawals, account access, price alerts.
Customer funds: Held 1:1 under our standard custody controls.

While you can't create or view your receive addresses, rest assured that all your existing addresses are still active and will work as expected.

What to do: No action is required.
Sep 11, 23:00 UTC

Sep 14, 2025

No incidents reported.

Sep 13, 2025

[AUSTRALIA] Planned maintenance on system

Completed - The scheduled maintenance has been completed.
Sep 13, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 14:45 UTC

Scheduled - Please be advised that our banking partner will be conducting scheduled system maintenance on the deposits and withdrawal systems as per the below schedule:

Start: 14th September 2025 @ 01:00 AM AEST / MY @23:00
End: 14th September 2025 @ 08:00 AM AEST / MY @06:00

This means both the deposits and the withdrawals for Luno Australia will not be available until after the maintenance has been completed. Your funds will be processed to your accounts shortly after.

Please note that this only applies to Australian deposits [AUD]. According to our service level agreements, crypto withdrawals are being processed as normal.

Thanks for your understanding.
Sep 12, 08:03 UTC

Sep 12, 2025

Delayed withdrawals in Nigeria

Resolved - Processing times for withdrawals are no longer delayed.

Thank you for your patience.
Sep 12, 13:24 UTC

Monitoring - All withdrawal transactions are now being processed.

We continue to actively monitor the situation and are in close contact with our payment provider to ensure the ongoing stability of our services.
Sep 12, 09:22 UTC

Identified - We are experiencing delayed withdrawals due to intermittent downtime with our payment provider.

We are in contact with them and working to resolve this as quickly as possible.

We will provide updates as soon as possible.
Sep 12, 07:20 UTC

Sep 11, 2025

Delayed Balance updates for API Websocket users

Resolved - Update:

We are no longer seeing any delays with Balance updates for any customers who use the API Websocket.

We appreciate your patience and understanding in this matter.
Sep 11, 15:23 UTC

Identified - We have identified an issue for Customers using the API WebSocket, who will see delayed balance updates when transacting on Luno's Platform.

Our team is working on this as a priority.

Updates to follow
Sep 11, 15:05 UTC

Scheduled Database Maintenance

Resolved - This incident has been resolved.
Sep 11, 10:41 UTC

Identified - Summary

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule

Date: 11 September 2025
Time: 11:00 to 12:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary?

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Sep 9, 12:13 UTC

Sep 10, 2025

No incidents reported.

Sep 9, 2025

Sep 8, 2025

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved - Withdrawals are now being processed as scheduled. Thank you
Sep 8, 00:51 UTC

Investigating - The 5th of September 2025 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 8th of September 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

5hb September 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 8hb September 2025.
Sep 4, 07:59 UTC

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

Scheduled database maintenance

Resolved - The scheduled database maintenance was completed successfully with no issues.

All systems are operational. We appreciate your patience and understanding.
Sep 4, 11:30 UTC

Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: 04 September 2025
Time: 11:30 to 12:30 UTC

Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Sep 3, 13:50 UTC

Unable to Send Crypto via Web in Malaysia

Resolved - This incident has been resolved.
Sep 4, 09:27 UTC

Identified - Customers in Malaysia are unable to send Crypto via Web. Customers can still use the app for Sends. Our team is woking to resolve the issue. We apologise for inconvenienced caused.
Sep 2, 07:33 UTC