In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 2026 - 04:00 UTC
May 18, 2026 - 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 19 May 2026 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 19 Mei 2026 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
May 18, 2026 04:00-22:00 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 19 May 2026 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 19 Mei 2026 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
May 18, 2026 04:00-22:00 UTC
Identified - Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party.
We are working to resolve the issue as a priority with our third party.
Thank you for your patience and we apologise for the inconvenience caused.
May 17, 2026 - 22:08 UTC
We are working to resolve the issue as a priority with our third party.
Thank you for your patience and we apologise for the inconvenience caused.
May 17, 2026 - 22:08 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.
What Customers need to know:
New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.
Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.
Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.
Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.
We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 2026 - 10:01 UTC
What Customers need to know:
New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.
Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.
Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.
Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.
We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 2026 - 10:01 UTC
Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.
During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.
We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.
Deposit melalui Bank Transfer Tidak Tersedia Sementara
Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.
Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.
Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC
During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.
We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.
Deposit melalui Bank Transfer Tidak Tersedia Sementara
Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.
Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.
Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC
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