Luno Status

Planned maintenance on FPX instant deposit system in Malaysia

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2025 - 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 15 November 2025 12.00 a.m. - 6.00 a.m.
Sunday, 16 November 2025. 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 15 November 2025 12.00 a.m. - 6.00 a.m.
Ahad, 16 November 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 14, 2025 04:00 - Nov 15, 2025 22:00 UTC

DOT reduced reward and staking delays

Update - Update: Staking rewards have returned back to expected reward levels as the Polkadot chain migration voting has concluded. We are still currently working on the staking delays issue and will provide further updates as soon as it is resolved. We thank you for your continued patience.
Nov 13, 2025 - 08:36 UTC

Update - We have identified the issue with DOT staking and are currently working on resolving it as soon as possible. More updates to follow. Thank you for your continued patience.
Nov 10, 2025 - 10:41 UTC

Identified - DOT staking is currently experiencing delays and reduced rewards due to a Polkadot chain migration. We are monitoring the situation and will update once normal operations resume.
Nov 07, 2025 - 12:09 UTC

Luno Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

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Past Incidents

Nov 14, 2025

Unresolved incident: Planned maintenance on FPX instant deposit system in Malaysia.

Nov 13, 2025

Unresolved incident: DOT reduced reward and staking delays.

Nov 12, 2025

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 12 November 2025 12.00 a.m. - 6.00 a.m.
Thursday, 13 November 2025. 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 12 November 2025 12.00 a.m. - 6.00 a.m.
Khamis, 13 November 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 10, 11:35 UTC

Delayed Customer Withdrawals In South Africa

Resolved - Issue has been resolved, ZAR withdrawals are now processing.
Nov 12, 14:00 UTC

Monitoring - Withdrawals are now processing. We will monitor for any additional issues.

Thank you for your patience.
Nov 12, 06:09 UTC

Identified - We have identified an issue were there are delays with withdrawals. Customers in South Africa requesting ZAR withdrawals are seeing slower than normal withdrawal times.

We are working on the issue as a priority and we apologise for any inconvenienced caused.
Nov 11, 11:19 UTC

Delayed ATOM Rewards Payout

Resolved - The issue has been resolved, rewards are being paid out for customers.
Nov 12, 13:59 UTC

Monitoring - Rewards are now being paid out to customers. We will monitor for any issues.

Thank you for your patience.
Nov 12, 06:39 UTC

Identified - Customers who have staked ATOM will experience delays in their rewards payout.

We are working to fix the issue as a priority and we apologise for the inconvenienced caused.
Nov 11, 14:10 UTC

Nov 11, 2025

Delayed bank withdrawals in Malaysia.

Resolved - Withdrawals are now being processed as scheduled. Thank you
Nov 11, 00:00 UTC

Monitoring - We experienced a temporary delay with processing Malaysian withdrawals requested on November 10, 2025, between 12:00 PM and 3:45 PM.

Any withdrawals submitted during this time are expected to reflect by Tuesday at 11:00 AM.

You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934

We apologise for the inconvenience caused.
Nov 10, 11:10 UTC

Nov 10, 2025

Delayed bank withdrawals in Malaysia.

Resolved - Withdrawals are now being processed as scheduled. Thank you
Nov 10, 00:03 UTC

Monitoring - We experienced a temporary delay with processing Malaysian withdrawals requested on November 7, 2025, between 12:00 PM and 3:45 PM.

Any withdrawals submitted during this time are expected to reflect by Monday at 11:00 AM.

You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934

We apologise for the inconvenience caused.
Nov 7, 12:21 UTC

Nov 9, 2025

[AUSTRALIA] Planned maintenance on system

Completed - The scheduled maintenance has been completed.
Nov 9, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 UTC

Scheduled - Please be advised that our banking partner will be conducting scheduled system maintenance on the deposits and withdrawal systems as per the below schedule:

Start: 10th November 2025 @ 01:00 AM AEDT / MY @22:00
End: 10th November 2025 @ 09:00 AM AEDT / MY @06:00

This means both the deposits and the withdrawals for Luno Australia will not be available until after the maintenance has been completed. Your funds will be processed to your accounts shortly after.

Please note that this only applies to Australian deposits [AUD]. According to our service level agreements, crypto withdrawals are being processed as normal.

Thanks for your understanding.
Nov 7, 12:43 UTC

DOT and ATOM Unavailable on Instant Buy and Sell

Resolved - This issue has now been resolved.
Nov 9, 10:09 UTC

Identified - We're currently experiencing a technical issue causing DOT and ATOM to be unavailable on our Instant Buy and Sell feature. DOT and ATOM are still available to buy and sell on our exchange while we look into resolving this issue. Thank you for your patience.
Nov 9, 09:29 UTC

Nov 8, 2025

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 9 November 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 9 November 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 7, 12:25 UTC

Nov 7, 2025

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 5 November 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 5 November 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Nov 4, 01:58 UTC

Nov 3, 2025

Planned Maintenance will affect INJ and PAXG Cryptocurrencies

Resolved - The planned maintenance has been completed.

All services should be running as normal.

We appreciate your patience and understanding in this matter, Thank you.
Nov 3, 06:24 UTC

Identified - Due to scheduled maintenance, the following Cryptocurrencies will be unavailable for instant buy and sell: Injective(INJ) and Pax Gold(PAXG)

Maintenance Schedule:

Start Date: Saturday, 1st November 2025
End Date: Saturday, 1st November 2025
Time: 15:00 to 23:00 UTC
Duration: 8 Hours

Our team will closely monitor the situation and provide updates as the maintenance progresses.
Oct 29, 11:37 UTC

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.