Luno Status

Withdrawal issue in Kenya

Update - Unfortunately the resolution detailed by the 3rd party has not been successful.

We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates

Again, we sincerely apologise for the inconvenience and appreciate your continued patience.

Sends are still available.
Jun 10, 2026 - 11:50 UTC

Update - Once again, we sincerely apologise for the delay in resolving this incident.

Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.

We are hopeful that they will have a resolution by the end of the week.
Jun 05, 2026 - 06:58 UTC

Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 2026 - 08:32 UTC

Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC

Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC

Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia

Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.

During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.

We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.

Deposit melalui Bank Transfer Tidak Tersedia Sementara

Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.

Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC

Luno Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

Fetching

Past Incidents

Jun 11, 2026

No incidents reported today.

Jun 10, 2026

Unresolved incident: Withdrawal issue in Kenya.

Jun 9, 2026

Ethereum (ETH) Staking Network Delay

Resolved - Update:

When staking ETH, the staking timeline delay will be communicated during that process.

We appreciate your understanding in this matter.
Jun 9, 09:56 UTC

Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.

What Customers need to know:

New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.

Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.

Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.

Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.

We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 10:01 UTC

Jun 8, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Jun 8, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 9 June 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 9 Jun 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jun 8, 01:11 UTC

Crypto Send Delay for certain coins

Resolved - The issue affecting cryptocurrency sends and prediction markets has been resolved. A fix has been implemented, and we are no longer seeing delays.

We apologise for any inconvenience caused and thank you for your patience.
Jun 8, 06:52 UTC

Monitoring - Update:

We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.
Jun 7, 11:38 UTC

Update - Update:

Customer market predictions may be delayed.

Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution.

Updates to follow
Jun 7, 11:31 UTC

Identified - We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT).

Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue.

Our team is working on this as a priority
Jun 7, 11:14 UTC

Delayed AVAX Staking Rewards

Resolved - Hi Everyone,

Customers are now successfully receiving their AVAX rewards. Thank you all for your patience while we resolved this.
Jun 8, 06:03 UTC

Investigating - We are currently experiencing a delay in the processing of AVAX staking rewards.

We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix
Jun 5, 14:57 UTC

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 8 June 2026 12.00 a.m. - 8.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 8 Jun 2026 12.00 a.m. - 8.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jun 5, 02:37 UTC

Jun 7, 2026

Exchange Not Posting Orders

Resolved - Thank you, everyone, for your patience. This issue has now been resolved.
Jun 7, 01:54 UTC

Identified - We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality.

We sincerely apologise for the inconvenience and will provide another update as soon as possible.
Jun 7, 01:06 UTC

Jun 6, 2026

No incidents reported.

Jun 5, 2026

Exchange Trades and Balance Update Delays

Resolved - Orders are now executing on the exchange. Issue resolved.
Jun 5, 21:08 UTC

Update - We are continuing to work on a fix for this issue.
Jun 5, 20:07 UTC

Identified - We are currently experiencing an issue affecting the Luno exchange.

Luno customers using the exchange and using Luno API will experience delays with their trade execution and balance updates if trades are executed.
Jun 5, 19:55 UTC

ETH Crypto Sends

Resolved - This incident has been resolved.
Jun 5, 19:15 UTC

Identified - We are currently experiencing an issue with ETH sends not processing.

Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.
Jun 5, 17:02 UTC

Jun 4, 2026

No incidents reported.

Jun 3, 2026

Delayed Deposits in Indonesia

Resolved - Update:

We are no longer seeing deposit delays for Indonesian customers.

We appreciate your understanding in this matter.
Jun 3, 07:00 UTC

Identified - We have identified an issue causing delays with deposits in Indonesia.

Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times.

Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible

We appreciate your understanding in this matter.
Jun 3, 06:55 UTC

Delayed Deposits and Withdrawals in Nigeria

Resolved - Update:

We are no longer seeing delays to deposits and withdrawals in Nigeria.

We appreciate your understanding in this matter.
Jun 3, 06:15 UTC

Identified - We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals.

Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible

We apologise for the inconvenience caused.
Jun 3, 06:03 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved - Withdrawals are now being processed as scheduled. Thank you.
Jun 3, 01:40 UTC

Identified - The 1st and 2nd of June 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno sent to the banks won’t be processed until the 3rd of June 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

1hb dan 2hb Jun 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Jun 2026.
May 29, 08:54 UTC

Jun 2, 2026

Enable cryptocurrency sends delay

Resolved - The issue affecting customers enabling cryptocurrency sends has been fully resolved. Customers can now enable cryptocurrency sends normally.

We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
Jun 2, 15:01 UTC

Monitoring - A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally.

We are monitoring the situation to ensure everything remains stable.
Jun 2, 14:53 UTC

Identified - We have identified an issue affecting customers trying to enable cryptocurrency sends.

Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends.

Customers who already have sends enabled will not be affected

Our team is working on the fix as a priority.

Updates to follow
Jun 1, 14:29 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Resolved - Withdrawals are now being processed as scheduled. Thank you.
Jun 2, 05:11 UTC

Identified - Penarikan dana selama libur dan cuti bersama Natal.

Selama libur dan cuti bersama pada tanggal 27 Mei - 28 Mei 2026 dan 30 Mei - 1 Juni, penarikan dana akan diproses seperti biasa dengan limit berikut:

- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah

Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.

Proses penarikan dana akan kembali berjalan normal pada 29 Mei 2026 dan 2 Juni 2026.

Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama.

--

Withdrawal schedule on public holiday in Indonesia

During the holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.

Between 27 May - 28 May 2026 and 30 May - 1 June 2026, the following withdrawal limits will apply:

- Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs
- Withdrawal limit to other bank accounts must be under 250 million rupiahs

If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.

Usual withdrawal limits will return on 29 May 2026 and 2 June 2026.

Please note that deposits will be unaffected.
May 26, 10:17 UTC

Jun 1, 2026

May 31, 2026

No incidents reported.

May 30, 2026

Intermittent errors on Luno

Resolved - Update:

This issue has been resolved
May 30, 12:30 UTC

Monitoring - Update:

We deployed a fix, we are no longer seeing errors with cryptocurrency sends.

We appreciate your understanding in this matter.
May 30, 12:30 UTC

Update - Update:

Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency.

Our Team is working on this as a priority.

Updates to follow
May 30, 12:12 UTC

Identified - We have identified an issue affecting our API websocket, which may affect customers.

Customers who use the Luno API may experience intermittent connection timeouts.

Our Team is working on this as a priority.

Updates to follow
May 30, 11:41 UTC

May 29, 2026

May 28, 2026

Delayed crypto sends

Resolved - Crypto sends are now processing successfully. We will continue monitoring for any further issues.
May 28, 07:59 UTC

Identified - We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom.

Customers in the affected regions may experience longer than usual processing times for crypto sends during this period.

We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
May 28, 01:01 UTC

Database Maintenance

Resolved - Maintenance has been completed.
May 28, 07:30 UTC

Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: May 27, 2026
Time: 17:00 to 19:00 UTC

Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
May 27, 07:30 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved - Withdrawals are now being processed as scheduled. Thank you.
May 28, 01:20 UTC

Identified - The 27th of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 28th of May 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

27hb Mei 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 28hb Mei 2026.
May 26, 09:55 UTC