Identified - We are investigating delays in order updates on our Exchange. Trading, order matching and account balances are not affected. The Luno app and website are not affected.
We apologise for the inconvenience
Nov 05, 2026 - 15:37 UTC
We apologise for the inconvenience
Nov 05, 2026 - 15:37 UTC
Update - We are aware that you may be experiencing delayed or failing crypto sends. Some sends are working, but others may still be delayed or fail.
Receives, buys, sells, and fiat withdrawals and deposits are not affected.
We are investigating this issue and will provide an update as soon as we have it. Your funds are safe, and you don’t need to take any action.
We’re sorry for the inconvenience.
Nov 05, 2026 - 13:08 UTC
Receives, buys, sells, and fiat withdrawals and deposits are not affected.
We are investigating this issue and will provide an update as soon as we have it. Your funds are safe, and you don’t need to take any action.
We’re sorry for the inconvenience.
Nov 05, 2026 - 13:08 UTC
Update - We are continuing to work with our 3rd party provider as a priority to bring sends/withdrawals back.
We are sorry for the inconvenience and appreciate your continued patience.
Nov 05, 2026 - 08:48 UTC
We are sorry for the inconvenience and appreciate your continued patience.
Nov 05, 2026 - 08:48 UTC
Identified - We’re aware that some customers are unable to send crypto from their Luno wallets. Withdrawals may fail or return an error.
Your funds are not affected and remain in your Luno account.
Our teams are working on this, and we’ll share updates here as we have more information.
We’re sorry for the inconvenience.
Nov 04, 2026 - 15:50 UTC
Your funds are not affected and remain in your Luno account.
Our teams are working on this, and we’ll share updates here as we have more information.
We’re sorry for the inconvenience.
Nov 04, 2026 - 15:50 UTC
Identified - Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades.
This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange:
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remains unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Nov 8, 2026 9:00 AM UTC
End Date/Time: Nov 8, 2026 10:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
Nov 05, 2026 - 10:35 UTC
This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange:
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remains unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Nov 8, 2026 9:00 AM UTC
End Date/Time: Nov 8, 2026 10:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
Nov 05, 2026 - 10:35 UTC
Identified - Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts.
This is due to the following: AVAX validators for staking have renewal periods which is every three months.
During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.
Customers can expect to receive rewards less frequently for the next 3 weeks.
We appreciate your understanding in this matter.
Oct 22, 2026 - 07:49 UTC
This is due to the following: AVAX validators for staking have renewal periods which is every three months.
During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.
Customers can expect to receive rewards less frequently for the next 3 weeks.
We appreciate your understanding in this matter.
Oct 22, 2026 - 07:49 UTC
Identified - Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.
What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working:
Cryptocurrency sends to external wallets
What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Sep 30, 2026 - 09:51 UTC
What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working:
Cryptocurrency sends to external wallets
What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Sep 30, 2026 - 09:51 UTC
Luno
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance