Update - We are still seeing delays on ADA(Cardano) sends and receives
We are working with the third party provider as a priority. We thank you for your patience.
Nov 21, 2025 - 18:11 UTC
We are working with the third party provider as a priority. We thank you for your patience.
Nov 21, 2025 - 18:11 UTC
Identified - We have identified that a third party issue is causing delays in Cardano(ADA) sends and receives.
Sending and receiving Cardano may take longer than usual.
Our team is currently working on this as a priority.
Nov 21, 2025 - 14:39 UTC
Sending and receiving Cardano may take longer than usual.
Our team is currently working on this as a priority.
Nov 21, 2025 - 14:39 UTC
Luno
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Past Incidents
Nov 21, 2025
Unresolved incident: Delayed Sends and Receives for Cardano(ADA.
Nov 20, 2025
No incidents reported.
Nov 19, 2025
Resolved -
This issue has now been resolved an all delayed stakes have been settled. Thank you for your patience.
Nov 19, 08:45 UTC
Nov 19, 08:45 UTC
Monitoring -
We have deployed a fix and restored DOT staking services. All DOT stakes are expected to be settled within the next 48 hours as there is a 2 day warm up period for stakes to be settled. Please reach out if you have any questions.
Nov 17, 08:13 UTC
Nov 17, 08:13 UTC
Update -
Update: Staking rewards have returned back to expected reward levels as the Polkadot chain migration voting has concluded. We are still currently working on the staking delays issue and will provide further updates as soon as it is resolved. We thank you for your continued patience.
Nov 13, 08:36 UTC
Nov 13, 08:36 UTC
Update -
We have identified the issue with DOT staking and are currently working on resolving it as soon as possible. More updates to follow. Thank you for your continued patience.
Nov 10, 10:41 UTC
Nov 10, 10:41 UTC
Identified -
DOT staking is currently experiencing delays and reduced rewards due to a Polkadot chain migration. We are monitoring the situation and will update once normal operations resume.
Nov 7, 12:09 UTC
Nov 7, 12:09 UTC
Resolved -
Following checks, we can confirm the issue is resolved
Nov 19, 08:37 UTC
Nov 19, 08:37 UTC
Monitoring -
The service provider has informed us that the issue seems to be resolved. Luno teams are currently conducting checks on our services to confirm and ensure stability.
Nov 18, 14:57 UTC
Nov 18, 14:57 UTC
Update -
Luno Services continue to be impacted.
Luno teams are continuing to monitor the situation as a priority. We appreciate your patience in this matter.
Nov 18, 14:06 UTC
Luno teams are continuing to monitor the situation as a priority. We appreciate your patience in this matter.
Nov 18, 14:06 UTC
Update -
Luno Services continue to be impacted.
Luno teams are continuing to monitor the situation as a priority. We appreciate your patience in this matter.
Nov 18, 13:19 UTC
Luno teams are continuing to monitor the situation as a priority. We appreciate your patience in this matter.
Nov 18, 13:19 UTC
Identified -
The downstream service provider is advising that some services are recovering. Some Luno services may still experience delays and Luno teams continue to monitor
Nov 18, 12:45 UTC
Nov 18, 12:45 UTC
Investigating -
A downstream service provider global outage is causing issues with some Luno services.
Currently we can confirm that you may see a delays in the following services;
- KYC Verification
- Deposits & Withdrawals across various tokens
- ADA (Cardano) staking rewards delays
We are in contact with the service provider to gather latest updates. Luno teams are monitoring the impact closely and any further services that we find to be impacted will be communicated here.
We apologise for the inconvenience and appreciate your patience.
Nov 18, 12:21 UTC
Currently we can confirm that you may see a delays in the following services;
- KYC Verification
- Deposits & Withdrawals across various tokens
- ADA (Cardano) staking rewards delays
We are in contact with the service provider to gather latest updates. Luno teams are monitoring the impact closely and any further services that we find to be impacted will be communicated here.
We apologise for the inconvenience and appreciate your patience.
Nov 18, 12:21 UTC
Resolved -
Update:
We are no longer seeing any issues relating to buying or selling Xstocks.
We appreciate your understanding in this matter.
Nov 19, 06:52 UTC
We are no longer seeing any issues relating to buying or selling Xstocks.
We appreciate your understanding in this matter.
Nov 19, 06:52 UTC
Identified -
We've identified an issue affecting xStocks, which may cause customers to be unable to buy or sell xStocks via Luno.
Our teams are working to fix this as a priority.
Updates to follow.
Nov 19, 04:12 UTC
Our teams are working to fix this as a priority.
Updates to follow.
Nov 19, 04:12 UTC
Nov 18, 2025
Resolved -
This issue has now been resolved.
Nov 18, 08:26 UTC
Nov 18, 08:26 UTC
Identified -
MSTRx stock is temporarily unavailable due to a technical issue which we're currently investigating in order to resolve. Updates to follow as soon as possible. We thank you for your patience.
Nov 17, 07:10 UTC
Nov 17, 07:10 UTC
Nov 17, 2025
Completed -
The scheduled maintenance has been completed.
Nov 17, 22:00 UTC
Nov 17, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 UTC
Nov 17, 10:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 7 March 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 7 Mac 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 17, 09:09 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 7 March 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 7 Mac 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 17, 09:09 UTC
Nov 16, 2025
No incidents reported.
Nov 15, 2025
Completed -
The scheduled maintenance has been completed.
Nov 15, 22:00 UTC
Nov 15, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 04:00 UTC
Nov 14, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Saturday, 15 November 2025 12.00 a.m. - 6.00 a.m.
Sunday, 16 November 2025. 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 15 November 2025 12.00 a.m. - 6.00 a.m.
Ahad, 16 November 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 14, 00:57 UTC
Appreciate if you could plan and make deposits before/after the following times:
Saturday, 15 November 2025 12.00 a.m. - 6.00 a.m.
Sunday, 16 November 2025. 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 15 November 2025 12.00 a.m. - 6.00 a.m.
Ahad, 16 November 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 14, 00:57 UTC
Nov 14, 2025
Nov 13, 2025
Nov 12, 2025
Completed -
The scheduled maintenance has been completed.
Nov 12, 22:00 UTC
Nov 12, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 UTC
Nov 11, 08:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 12 November 2025 12.00 a.m. - 6.00 a.m.
Thursday, 13 November 2025. 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 12 November 2025 12.00 a.m. - 6.00 a.m.
Khamis, 13 November 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 10, 11:35 UTC
Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 12 November 2025 12.00 a.m. - 6.00 a.m.
Thursday, 13 November 2025. 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 12 November 2025 12.00 a.m. - 6.00 a.m.
Khamis, 13 November 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 10, 11:35 UTC
Resolved -
Issue has been resolved, ZAR withdrawals are now processing.
Nov 12, 14:00 UTC
Nov 12, 14:00 UTC
Monitoring -
Withdrawals are now processing. We will monitor for any additional issues.
Thank you for your patience.
Nov 12, 06:09 UTC
Thank you for your patience.
Nov 12, 06:09 UTC
Identified -
We have identified an issue were there are delays with withdrawals. Customers in South Africa requesting ZAR withdrawals are seeing slower than normal withdrawal times.
We are working on the issue as a priority and we apologise for any inconvenienced caused.
Nov 11, 11:19 UTC
We are working on the issue as a priority and we apologise for any inconvenienced caused.
Nov 11, 11:19 UTC
Resolved -
The issue has been resolved, rewards are being paid out for customers.
Nov 12, 13:59 UTC
Nov 12, 13:59 UTC
Monitoring -
Rewards are now being paid out to customers. We will monitor for any issues.
Thank you for your patience.
Nov 12, 06:39 UTC
Thank you for your patience.
Nov 12, 06:39 UTC
Identified -
Customers who have staked ATOM will experience delays in their rewards payout.
We are working to fix the issue as a priority and we apologise for the inconvenienced caused.
Nov 11, 14:10 UTC
We are working to fix the issue as a priority and we apologise for the inconvenienced caused.
Nov 11, 14:10 UTC
Nov 11, 2025
Resolved -
Withdrawals are now being processed as scheduled. Thank you
Nov 11, 00:00 UTC
Nov 11, 00:00 UTC
Monitoring -
We experienced a temporary delay with processing Malaysian withdrawals requested on November 10, 2025, between 12:00 PM and 3:45 PM.
Any withdrawals submitted during this time are expected to reflect by Tuesday at 11:00 AM.
You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
We apologise for the inconvenience caused.
Nov 10, 11:10 UTC
Any withdrawals submitted during this time are expected to reflect by Tuesday at 11:00 AM.
You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
We apologise for the inconvenience caused.
Nov 10, 11:10 UTC
Nov 10, 2025
Resolved -
Withdrawals are now being processed as scheduled. Thank you
Nov 10, 00:03 UTC
Nov 10, 00:03 UTC
Monitoring -
We experienced a temporary delay with processing Malaysian withdrawals requested on November 7, 2025, between 12:00 PM and 3:45 PM.
Any withdrawals submitted during this time are expected to reflect by Monday at 11:00 AM.
You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
We apologise for the inconvenience caused.
Nov 7, 12:21 UTC
Any withdrawals submitted during this time are expected to reflect by Monday at 11:00 AM.
You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
We apologise for the inconvenience caused.
Nov 7, 12:21 UTC
Nov 9, 2025
Completed -
The scheduled maintenance has been completed.
Nov 9, 22:00 UTC
Nov 9, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 UTC
Nov 9, 14:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting scheduled system maintenance on the deposits and withdrawal systems as per the below schedule:
Start: 10th November 2025 @ 01:00 AM AEDT / MY @22:00
End: 10th November 2025 @ 09:00 AM AEDT / MY @06:00
This means both the deposits and the withdrawals for Luno Australia will not be available until after the maintenance has been completed. Your funds will be processed to your accounts shortly after.
Please note that this only applies to Australian deposits [AUD]. According to our service level agreements, crypto withdrawals are being processed as normal.
Thanks for your understanding.
Nov 7, 12:43 UTC
Start: 10th November 2025 @ 01:00 AM AEDT / MY @22:00
End: 10th November 2025 @ 09:00 AM AEDT / MY @06:00
This means both the deposits and the withdrawals for Luno Australia will not be available until after the maintenance has been completed. Your funds will be processed to your accounts shortly after.
Please note that this only applies to Australian deposits [AUD]. According to our service level agreements, crypto withdrawals are being processed as normal.
Thanks for your understanding.
Nov 7, 12:43 UTC
Resolved -
This issue has now been resolved.
Nov 9, 10:09 UTC
Nov 9, 10:09 UTC
Identified -
We're currently experiencing a technical issue causing DOT and ATOM to be unavailable on our Instant Buy and Sell feature. DOT and ATOM are still available to buy and sell on our exchange while we look into resolving this issue. Thank you for your patience.
Nov 9, 09:29 UTC
Nov 9, 09:29 UTC
Nov 8, 2025
Completed -
The scheduled maintenance has been completed.
Nov 8, 22:00 UTC
Nov 8, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 UTC
Nov 8, 04:00 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 9 November 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 9 November 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 12:25 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 9 November 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 9 November 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 12:25 UTC
Nov 7, 2025