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Past Incidents
Apr 26, 2025
No incidents reported today.
Apr 25, 2025
Resolved -
This incident has now been resolved.
Apr 25, 17:21 UTC
Apr 25, 17:21 UTC
Investigating -
We are currently experiencing a technical issue that has caused the Wallet/Portfolio page to become temporarily unavailable on Brave browser. We are promptly working on a fix and will provide an update shortly.
Apr 25, 11:15 UTC
Apr 25, 11:15 UTC
Apr 24, 2025
Resolved -
A fix has been deployed, and there should be no further issues with attempts to buy and sell FTM using Instant Buy and Sell.
We appreciate your patience and understanding in this matter.
Apr 24, 13:15 UTC
We appreciate your patience and understanding in this matter.
Apr 24, 13:15 UTC
Identified -
We have identified an issue that is not allowing our customers to buy and sell FTM cryptocurrency when using the Instant buy and sell feature on your Luno app.
Customers will not see the Buy or Sell button when viewing FTM cryptocurrency.
Buying and selling FTM on the Exchange remains unaffected.
Our team is working on this as a priority.
Updates to follow
Apr 24, 13:03 UTC
Customers will not see the Buy or Sell button when viewing FTM cryptocurrency.
Buying and selling FTM on the Exchange remains unaffected.
Our team is working on this as a priority.
Updates to follow
Apr 24, 13:03 UTC
Resolved -
The issue has now been resolved, we thank you for your patience and apologies for the inconvenience caused.
Apr 24, 10:14 UTC
Apr 24, 10:14 UTC
Update -
The ability to scan QR codes in the Luno app remains unavailable for both Android and iOS. We are diligently working to resolve this issue and restore functionality as soon as possible
In the meantime, please use the following alternatives:
Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow.
Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send
We apologise for the inconvenience caused and we thank you for your continued patience.
Apr 3, 15:03 UTC
In the meantime, please use the following alternatives:
Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow.
Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send
We apologise for the inconvenience caused and we thank you for your continued patience.
Apr 3, 15:03 UTC
Identified -
Customers going through the send flow on Android and iOS are unable to scan QR codes which would automatically fill in the address, amount and other information.
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 1, 09:25 UTC
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 1, 09:25 UTC
Apr 23, 2025
Resolved -
Our third-party provider has addressed the issues on their end and deposits are now being processed as usual.
We appreciate your patience and understanding during this time.
We understand the inconvenience this may have caused, and thank you for your continued trust.
Apr 23, 08:54 UTC
We appreciate your patience and understanding during this time.
We understand the inconvenience this may have caused, and thank you for your continued trust.
Apr 23, 08:54 UTC
Update -
We want to update you regarding the ongoing deposit delays. We are working diligently with our third-party provider to explore alternative solutions while they continue to address the issues on their end.
Please note that these delays are beyond our control, and we are doing everything we can to ensure a resolution as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.
Apr 8, 08:32 UTC
Please note that these delays are beyond our control, and we are doing everything we can to ensure a resolution as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.
Apr 8, 08:32 UTC
Identified -
Customers may experience issues with deposits due to slow account verification.
Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Apr 1, 19:41 UTC
Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Apr 1, 19:41 UTC
Apr 22, 2025
Resolved -
The issue has been resolved, thank you for your patience and we apologise for the inconvenienced caused.
Apr 22, 19:51 UTC
Apr 22, 19:51 UTC
Investigating -
We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue and will resolve as soon as possible. We apologise for the inconvenience caused.
Apr 22, 19:13 UTC
Apr 22, 19:13 UTC
Resolved -
Maintenance on our ADA wallet configuration has been completed. The ability to send ADA, create new receive addresses, and stake new funds has been fully restored.
We apologise for any inconvenience and we appreciate your patience.
Apr 22, 15:48 UTC
We apologise for any inconvenience and we appreciate your patience.
Apr 22, 15:48 UTC
Identified -
We’re currently doing maintenance on our wallet configuration for ADA, during this period the ability to perform sends, create receive addresses and stake new funds will be disabled. Buying, selling, unstaking and receiving staking rewards will remain unaffected.
We aim to resolve this as soon as possible.
Apr 11, 14:08 UTC
We aim to resolve this as soon as possible.
Apr 11, 14:08 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 09:00 UTC
Apr 22, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 UTC
Apr 22, 08:00 UTC
Scheduled -
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule:
Date: 22 April 2025
Time: 08:00 to 09:00 UTC
Impact on Service:
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary:
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Apr 17, 07:37 UTC
Schedule:
Date: 22 April 2025
Time: 08:00 to 09:00 UTC
Impact on Service:
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary:
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Apr 17, 07:37 UTC
Resolved -
Withdrawals have resumed following the bank holidays on 18.04.2025 and 21.04.2025.
Apr 22, 06:41 UTC
Apr 22, 06:41 UTC
Identified -
The 18.04.2025 and 21.04.2025 is a public holiday, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 22.04.2025
Please note that this only applies to Fiat withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 17, 11:52 UTC
Please note that this only applies to Fiat withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 17, 11:52 UTC
Apr 21, 2025
No incidents reported.
Apr 20, 2025
No incidents reported.
Apr 19, 2025
No incidents reported.
Apr 18, 2025
No incidents reported.
Apr 17, 2025
Apr 16, 2025
No incidents reported.
Apr 15, 2025
No incidents reported.
Apr 14, 2025
Completed -
The scheduled maintenance has been completed.
Apr 14, 22:00 UTC
Apr 14, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:45 UTC
Apr 14, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 15 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 15 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Apr 7, 02:50 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 15 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 15 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Apr 7, 02:50 UTC
Resolved -
The issue affecting promotional and referral code redemptions has been resolved. Redemptions are now working normally.
Thank you for your patience.
Apr 14, 07:15 UTC
Thank you for your patience.
Apr 14, 07:15 UTC
Identified -
We are currently experiencing an issue that may cause delays when redeeming promotional codes. Our team is aware and actively working to resolve this as a priority.
Apr 14, 06:41 UTC
Apr 14, 06:41 UTC
Resolved -
Deposit is now process as usual. If you still encounter delay in deposit, please follow below steps to confirm the bank details
1. Go to your AUD wallet and select DEPOSIT
2. Select Bank Transfer
3. Enter the amount you'd like to deposit and select NEXT
4. Take note of our updated banking details when making your deposit
You can refer to our Help Centre as well:
https://guide.luno.com/hc/en-gb/articles/26282195171357
Apr 14, 00:50 UTC
1. Go to your AUD wallet and select DEPOSIT
2. Select Bank Transfer
3. Enter the amount you'd like to deposit and select NEXT
4. Take note of our updated banking details when making your deposit
You can refer to our Help Centre as well:
https://guide.luno.com/hc/en-gb/articles/26282195171357
Apr 14, 00:50 UTC
Investigating -
We're aware of a possible delay with your deposits and our team is currently investigating it.
We hope to have this resolved and update customers soon.
Apr 7, 02:27 UTC
We hope to have this resolved and update customers soon.
Apr 7, 02:27 UTC
Apr 13, 2025
No incidents reported.
Apr 12, 2025
Completed -
The scheduled maintenance has been completed.
Apr 12, 22:00 UTC
Apr 12, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 15:45 UTC
Apr 12, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 13 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 13 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Mar 26, 03:47 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 13 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 13 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Mar 26, 03:47 UTC