Update - The ability to scan QR codes in the Luno app remains unavailable for both Android and iOS. We are diligently working to resolve this issue and restore functionality by 13 April 2025..
Until then, please use the following alternatives:
Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow.
Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send
We apologise for the inconvenience caused and we thank you for your continued patience.
Apr 03, 2025 - 15:03 UTC
Until then, please use the following alternatives:
Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow.
Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send
We apologise for the inconvenience caused and we thank you for your continued patience.
Apr 03, 2025 - 15:03 UTC
Identified - Customers going through the send flow on Android and iOS are unable to scan QR codes which would automatically fill in the address, amount and other information.
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 01, 2025 - 09:25 UTC
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 01, 2025 - 09:25 UTC
Monitoring - We have implemented a fix, and customers are currently able to trade pairs with INJ and SNX without any significant issues. We are actively monitoring the situation and will keep you informed of any updates.
We appreciate your understanding and apologise for any inconvenience caused.
Apr 02, 2025 - 14:34 UTC
We appreciate your understanding and apologise for any inconvenience caused.
Apr 02, 2025 - 14:34 UTC
Update - Update:
We have identified an issue affecting the INJ and SNX cryptocurrencies, which may affect customers' ability to trade pairs with INJ and SNX.
Customers may receive an error when attempting to trade any pairs with INJ and SNX
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Mar 29, 2025 - 01:16 UTC
We have identified an issue affecting the INJ and SNX cryptocurrencies, which may affect customers' ability to trade pairs with INJ and SNX.
Customers may receive an error when attempting to trade any pairs with INJ and SNX
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Mar 29, 2025 - 01:16 UTC
Identified - We have identified an issue affecting the INJ cryptocurrency, which may affect customers' ability to trade pairs with INJ.
Customers may receive an error when attempting to trade any pairs with INJ
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Mar 29, 2025 - 00:40 UTC
Customers may receive an error when attempting to trade any pairs with INJ
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Mar 29, 2025 - 00:40 UTC
Investigating - Penarikan dana selama libur dan cuti bersama Idulfitri.
Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Proses penarikan dana akan kembali berjalan normal pada 8 April 2025.
Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri.
--
Withdrawal schedule on public holidays in Indonesia
During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.
Between 28 March and 7 April 2025, the following withdrawal limits will apply:
- Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs
- Withdrawal limit to other bank accounts must be under 250 million rupiahs
If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.
Usual withdrawal limits will return on 8 April 2025.
Please note that deposits will be unaffected.
Apr 02, 2025 - 02:30 UTC
Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Proses penarikan dana akan kembali berjalan normal pada 8 April 2025.
Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri.
--
Withdrawal schedule on public holidays in Indonesia
During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.
Between 28 March and 7 April 2025, the following withdrawal limits will apply:
- Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs
- Withdrawal limit to other bank accounts must be under 250 million rupiahs
If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.
Usual withdrawal limits will return on 8 April 2025.
Please note that deposits will be unaffected.
Apr 02, 2025 - 02:30 UTC
Identified - Customers may experience issues with deposits due to slow account verification.
Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Apr 01, 2025 - 19:41 UTC
Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Apr 01, 2025 - 19:41 UTC
Scheduled Maintenance
Planned maintenance on FPX instant deposit system in Malaysia Apr 7, 2025 15:45-22:00 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 8 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 8 Mac 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Posted on Mar 26, 2025 - 03:45 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 8 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 8 Mac 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Posted on Mar 26, 2025 - 03:45 UTC
Planned maintenance on FPX instant deposit system in Malaysia Apr 12, 2025 15:45-22:00 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 13 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 13 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Posted on Mar 26, 2025 - 03:47 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 13 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 13 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Posted on Mar 26, 2025 - 03:47 UTC