Log in error for Android users in Malaysia
Identified - We are investigating an issue that may affect some customers, causing them to be automatically signed out of their Luno account and unable to sign back in immediately.

Our team is working to identify and resolve this issue.

Updates to follow.
Aug 26, 2025 - 07:50 UTC
4 Digit pin loop for android users
Monitoring - Update:

We are continuing to monitor the results

Update to follow.
Aug 26, 2025 - 07:44 UTC
Update - Update:

A fix has been deployed and we are monitoring the results

Updates to follow.
Aug 25, 2025 - 15:23 UTC
Update - Update:

We have identified an issue that may cause some customers to experience a login loop when entering their 4-digit PIN when attempting to log in to their Luno account.

Our team is working on a fix.

Updates to follow.
Aug 25, 2025 - 14:54 UTC
Identified - We are investigating an issue that may cause some customers to experience a login loop when entering their 4-digit PIN when attempting to log in to their Luno account.

Our team is working hard to identify and fix this issue.

Updates to follow
Aug 25, 2025 - 08:05 UTC
ABSA Instant Deposits are no longer available in South Africa
Update - Update:

Instant deposits are no longer available to customers who bank with Absa.

Unfortunately, this is due to a change with one of our banking partners

In the meantime, please use an alternative deposit method with your Luno wallet, such as bank transfer or using a different bank account for instant deposits.

We appreciate your understanding in this matter.
Aug 21, 2025 - 12:40 UTC
Identified - We have identified an issue causing Instant deposits to be temporarily unavailable for ABSA bank users.

We are working to resolve this as soon as possible.

In the meantime, please make use of an alternative deposit method with your Luno account.

We appreciate your understanding in this matter.
Aug 21, 2025 - 09:47 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Aug 26, 2025
Watch list and coin details discrepancies for some currencies
Resolved - Update:

We have deployed a fix.

Customers should no longer see any discrepancies with any fiat coin watch lists.

We appreciate your understanding in this matter.
Aug 26, 13:22 UTC
Identified - We have identified an issue in which some customers may see discrepancies with certain fiat currencies and coin watch list which may not be up to date.

Our team is aware of this and we are working to fix is ASAP.

Updates to follow
Aug 25, 17:38 UTC
Incomplete FTM wallet graph information
Resolved - We are no longer seeing an incomplete FTM graph on their Luno wallet.

We appreciate your understanding in this matter.
Aug 26, 09:52 UTC
Identified - We have identified an issue where customers will see an incomplete FTM graph on their Luno wallet.

Our team is working to fix this issue.

We appreciate your understanding in this matter.
Aug 26, 09:12 UTC
Aug 25, 2025
Aug 24, 2025
BCH is temporarily unavailable on Instant Buy and Sell
Resolved - We are no longer seeing any issues with the Bitcoin Cash (BCH) / Bitcoin (BTC) pair on instant buy and sell.

We appreciate your understanding in this matter.
Aug 24, 10:09 UTC
Identified - We have identified an issue causing Bitcoin Cash (BCH) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell.

Our team is working on this as a priority.

We will update as soon as possible and appreciate your understanding in his matter.
Aug 24, 09:52 UTC
Aug 23, 2025
Permata Bank Indonesia Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 UTC
Scheduled - Please be advised that our banking partner Permata Bank Indonesia will be conducting planned maintenance. You may not be able to make deposits during this maintenance downtime.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

Thanks for your understanding.
Aug 22, 13:22 UTC
Aug 22, 2025

Unresolved incident: ABSA Instant Deposits are no longer available in South Africa.

Aug 21, 2025
Aug 20, 2025

No incidents reported.

Aug 19, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Aug 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Wednesday, 20th August 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 20hb Ogos 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Aug 8, 14:31 UTC
Delayed NEAR Staking and Rewards
Resolved - This incident has been resolved.
Aug 19, 14:34 UTC
Investigating - We are currently facing delays in our NEAR staking and rewards payouts. There are delays and our team is working to fix the issue. We apologise for inconvenience caused.
Aug 19, 07:51 UTC
Aug 18, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Aug 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Tuesday, 19th August 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 19hb Ogos 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Aug 8, 14:14 UTC
Planned maintenance may potentially impact Express withdrawals in South Africa
Resolved - This incident has been resolved.
Aug 18, 07:37 UTC
Investigating - We have been informed that scheduled maintenance is anticipated on Monday, August 18, 2025, between 00:00 and 05:00. This maintenance may cause potential downtime.

Consequently, express withdrawals may be delayed due to internal bank processes, which are beyond our control.
Aug 15, 14:10 UTC
Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
Aug 14, 2025

No incidents reported.

Aug 13, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Aug 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Thursday, 14th August 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis,14hb Ogos 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Aug 8, 13:40 UTC
Aug 12, 2025

No incidents reported.

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