Withdrawal issue in Kenya
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Ethereum (ETH) Staking Network Delay
Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.

What Customers need to know:

New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.

Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.

Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.

Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.

We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 2026 - 10:01 UTC
Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia
Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.

During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.

We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.



Deposit melalui Bank Transfer Tidak Tersedia Sementara

Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.

Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
May 21, 2026

No incidents reported today.

May 20, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
May 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 21 May 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 21 Mei 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 20, 03:46 UTC
May 19, 2026

No incidents reported.

May 18, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
May 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 19 May 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 19 Mei 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 18, 00:54 UTC
Unable to send Cryptocurrency
Resolved - Update:

We are no longer seeing any errors with regards to sends.

Sends should be working as normal.

We appreciate your patience and understanding in this matter.
May 18, 11:40 UTC
Identified - We have identified the root cause of this issue.

Our team is working to get the fix out ASAP.

Customers will get a message letting them know we could not complete the send.

Updates to follow
May 18, 11:23 UTC
Investigating - We are investigating an issue causing an issue when customers attempt to initiate cryptocurrency sends.

Customers will get a message letting them know we could not complete the send.

We are working on this as a priority.

Updates to follow
May 18, 11:15 UTC
Delayed Deposits In Nigeria
Resolved - The issue has been resolved, thank you for your patience.
May 18, 09:15 UTC
Identified - Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party.

We are working to resolve the issue as a priority with our third party.

Thank you for your patience and we apologise for the inconvenience caused.
May 17, 22:08 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia
Resolved - Withdrawals are now being processed as scheduled. Thank you.
May 18, 00:48 UTC
Identified - Selama libur dan cuti bersama pada tanggal 14 Mei - 17 Mei 2026, penarikan dana akan diproses seperti biasa dengan limit berikut:

- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah

Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.

Proses penarikan dana akan kembali berjalan normal pada 18 Mei 2026.

Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama.

--

During the holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.

Between 14 May and 17 May 2026, the following withdrawal limits will apply:

- Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs
- Withdrawal limit to other bank accounts must be under 250 million rupiahs

If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.

Usual withdrawal limits will return on 18 May 2026.

Please note that deposits will be unaffected.
May 14, 00:20 UTC
May 17, 2026
Delayed AVAX Rewards Payout
Resolved - The issue has been resolved and thank you for your patience
May 17, 22:09 UTC
Identified - We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers which is caused by our third party.

Staking and unstaking rewards are unaffected. Our team is working with the third party to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
May 15, 13:08 UTC
May 16, 2026

No incidents reported.

May 15, 2026
May 14, 2026
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
May 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 15 May 2026 4.30 a.m. - 5.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 15 Mei 2026 4.30 a.m. - 5.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 14, 00:13 UTC
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
May 7, 2026

No incidents reported.

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